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News & Announcements

HSBC Holiday Notice: Lunar New Year 2015

HSBC will open on Saturday, 14 February 2015. We will close for Lunar New Year holiday from Sunday, 15 February 2015 to Monday, 23 February 2015. We will re-open for business on Tuesday, 24 February 2015.

Please click to see important notes related to Corporate Banking services and Personal Banking services.

Announcement of Deploying An Additional Line of HSBC Contact Center

HSBC has set up an additional line that provides a local number for our retail customers in the North to reach our Contact Center at (84 4) 62 707 707. It operates from 8 AM to 10 PM daily in parallel with the existing general line (84 8) 37 247 247, effective from 25 January 2015.

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List of customers successfully redeeming gifts in the “Spend and Redeem Ipad Air or Skull Candy Headphones” promotion programme

Congratulations to the 67 eligible HSBC Credit Cardholders who successfully redeem gifts in the “Spend and Redeem Ipad Air or Skull Candy Headphones” promotion programme (05 December 2014 to 05 January 2015).

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2015 Customer Experience Survey

HSBC will conduct a customer experience survey in 2015 to understand customers’ individual requirements and their evaluation of HSBC services. HSBC has commissioned Epinion Vietnam, an international market research and consultancy firm specializing in customer experience measurement programmes to implement the survey.

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Safety checks at HSBC ATMs nationwide

HSBC commits to provide quality services to our customers. We have recently completed our regular maintenance and safety checks on all our ATMs country wide (including electrical checks). All HSBC ATMs are in good condition and safe for customers' use.

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