Understanding Your Debit Card

Debit Card User Guide (PDF)

Understanding Your Debit Card
Activating Your Debit Card
Using Your Debit Card
Enjoy Local Privileges
Managing Your Accounts
Security Tips
Understanding Your Monthly Card Statement

Understanding Your Debit Card

HSBC Debit Card allows you to access your own funds, anywhere and anytime, with greater convenience than ever before. You can use it when making purchases or getting cash at ATM in Vietnam or around the world. Now, you can carry all your cash in a card.

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Activating Your Debit Card

You must activate your HSBC Debit Card before using it for the first time. Simply perform one normal ATM transaction with your PIN, such as viewing your account balance. For any inquiries, please contact our 24/7 Customer Service Hotline at (84 8) 37 247 247.

Please click here to find your nearest HSBC ATM.

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Using Your HSBC Debit Card

Your HSBC Debit Card can be used to withdraw cash and make payments when shopping at supermarkets or dining at restaurants, so you no longer need to carry cash.

Withdrawing cash

Domestic cash withdrawals:

With HSBC Debit Card, you can withdraw domestic cash up to VND40 million a day. Cash withdrawals can be made:
• At any HSBC ATMs or Techcombank ATMs in Vietnam
• At any ATM or bank displaying the VISA/PLUS logo

Overseas cash withdrawals:

HSBC Debit Card can also be used to withdraw local currency when you are overseas. The daily international cash withdrawal limit is equivalent to VND40 million. Cash advances can be made:
• At more than 10,000 HSBC Group ATMs in around 40 countries and regions
• At more than 1 million VISA/PLUS ATMs worldwide

Purchasing goods and services

Your debit card is widely accepted for payment at over 30 million merchants in Vietnam and worldwide – wherever the Visa logo is displayed. Simply present your HSBC Debit Card when making a purchase or receiving service(s) provided by a merchant. The merchant will request you to sign a sales slip which contains details of your Debit Card and the amount to be billed to your Debit Card. Please check that the correct amount is printed on the sales slip before signing it. After you sign the sales slip, the merchant will verify your signature against your Debit Card and return a copy of the slip along with your card. Please ensure the card returned to you is yours and not a card belonging to another person.

The daily purchase limit is equivalent to VND60 million.

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Enjoying Local Privileges

As an HSBC Debit Card holder, you are automatically registered to our Privilege Club. When making purchases with HSBC Debit Card, you will receive year-round exclusive offers and discounts at our designated merchants in Vietnam, including shopping, entertainment, accommodation, travel, and more.

Please visit Privilege Club for a full list of local offers.

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Managing Your Accounts

Internet Banking
Through HSBC Internet Banking, you can access and manage your HSBC Debit Card accounts anytime anywhere. After registering online, you can
• View balance and monitor transactions of your HSBC Debit Card and bank accounts at your convenience
• Transfer funds between accounts, domestically and overseas
• Download and print out your monthly statement without having to visit the branch

Our Internet Banking is free, safe, simple and convenient. Simply register by following the 3 steps below:
1. Click here to register
2. Create your HSBC Internet Banking account
3. Select your accounts to be linked to HSBC Internet Banking

Security Device for accessing Internet Banking will be delivered to you shortly after registration.

PhoneBanking
HSBC PhoneBanking Service (84 8) 37 247 247 is convenient, reliable and one of the easiest ways to know your account information 24 hours a day, 7 days a week.

Through HSBC PhoneBanking, you will be able to:
• Check your card account balance and recent transactions
• Request ATM PIN of your Debit Card
• Change Phone PIN

Our PhoneBanking Service Hotline at (84 8) 37 247 247 is free and no registration is required

ATM
Besides withdrawing cash, you can check your available balance or print mini statements of your HSBC account(s) at the ATM.

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Security Tips

Steps To Keep Your Card Safe
• Sign your card on the signature panel as soon as you receive it
• Keep a note of your card number and file it in a safe place, separately from your card
• Keep your card in a secure place, and treat it as if it were cash
• Don't forget to take your card from the ATM after use or after purchase transactions
• Always complete the "total amount" on the sales slip with a currency sign before the number and don't leave space for extra figures
• Make sure your card is returned to you promptly after transactions
• Keep the copy of your sales slips and check them against your monthly statements

Security of your PIN
• Never keep a record of your Personal Identification Number (PIN). Instead, memorize it
• Do not let anyone use your card and do not disclose your PIN to anyone
• Don't choose obvious numbers for your PIN, such as ID card number or date of birth
• For extra security, change your PIN regularly at any HSBC ATM
• Make sure your PIN is protected from view when you use an ATM or any other electronic payment terminals. If you think someone has seen or knows your PIN, change it immediately

Lost or Stolen Protection
If your card has been lost or stolen, or if your PIN is disclosed to a third party, please report the incident immediately by calling our 24/7 Customer Service Hotline at (84 8) 37 247 247. If you are traveling overseas, please inform the nearest Visa centre as soon as possible. Please note that you are liable for all amounts debited to your Debit Card as a result of the unauthorized use of your card/PIN until you report loss, theft or disclosure of your card or PIN. If your card/PIN which has been reported lost or stolen is recovered, it must not be used again.

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Understanding Your Monthly Card Statement

You can track your purchases made on your Debit Card over the last 12 months by downloading your primary account e-statements via HSBC Internet Banking at www.hsbc.com.vn.

1. Statement Date: This is the date your monthly statement was generated.

2. Balance: The amount available for use after the transaction(s) is/are posted on your account.

3. Date: The date when a transaction was posted on your primary card account*.

4. Details: To provide details of all deposits, cash withdrawals and purchases made during the statement period.

5. Withdrawals: To list the transaction amount against each purchase, cash advance or fees charged*.

6. Deposits: To list the transaction amount against each cash deposit or cash credit*.

* All transactions will be converted into Vietnam Dong (VND) based on the exchange rate set by VISA International Card Organization and HSBC on the post date.

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