Travel Guard

Travel Guard

Being an HSBC Visa Platinum Credit Cardholder or HSBC Premier Platinum Debit Cardholder, you are entitled to have free of charge Travel Guard which will relieve you from problems & stress during a vacation/business trip as a result of losing baggage, a sickness, a flight delay, or emergency medical treatment, with the coverage up to USD 500,000. With the free Travel Guard, HSBC Visa Platinum Credit Card and HSBC Premier Platinum Debit Card now can provide you the best in emergency assistance cover - at a time when you most need it, as well as help to protect you and your family from this financial burden.

The coverage is on purchase required basis, meaning when the cardholder pays for trip and/ or transportation ticket for overseas trip. Only the cardholders and his/her family member using Common Carrier are covered (not the full journey).

Benefits

Summary of coverage	Maximum limit
Accidental Death & Disablement
Cardholder
• Insured Person before attainment of sixty five (65) years and below	500,000 USD
• Insured Person upon attainment of sixty five (65) years and above	250,000 USD
Cardholder’s Spouse
• Insured Person before attainment of sixty five (65) years and below	250,000 USD
• Insured Person upon attainment of sixty five (65) years and above	125,000 USD
Cardholder’s Children	25,000 USD
Emergency Medical Evacuation
Covers all Travel Guard Emergency Medical Evacuation expenses	50,000 USD
Repatriation
Covers all Travel Guard expenses as incurred in returning to Vietnam the remains of the Insured Person who suffers loss of life during their Trip.	30,000 USD
Direct Repatriation
Covers all Travel Guard expenses as incurred in returning to the Country of Origin or Home Country the remains of the Insured Person who suffers loss of life during their Trip.	30,000 USD
Personal Baggage including Lap-Top Computer
Covers loss or damage to baggage, clothing, personal effects, Lap-Top Computer. (Maximum 500 USD for any one article or pair or set of articles. Maximum for Lap-Top Computer is 1,000 USD)	2,000 USD
Trip Delay
Cover 100 USD for each full 8 consecutive hours of delay	100 USD
Travel Misconnection
In the event that the Insured Person's confirmed onward travel connection is missed at the transfer point due to the late arrival of the Insured Person's incoming confirmed connecting scheduled conveyance and no onward transportation is available to the Insured Person within six (6) consecutive hours on his/her arrival, the insurance company will pay (VND2,100,000) for every such six (6) consecutive hours up to the limit applicable to the Selected Plan. This benefit is payable only once for each trip out of Vietnam.	500 USD
Automatic Extension of Policy period
Per Policy of each Trip, the period of insurance will be extended without charge for 72 hours through circumstances outside the Insured Person’s control.	Yes
Cover In The Event of Terrorism
The benefits of this policy are applicable if they occur as the result of an Act of Terrorism whilst the Insured Person is in overseas country.	Yes
Travel Guard Assistance Service
A full range of 24-hour worldwide emergency & assistance services is available to you absolutely FREE. Just place a reverse charge call to the TRAVEL GUARD ASSIST Centre anytime of the day to activate the following services: Medical Service Consultation/ Advice/ Referral Hospital Admission Assistance (including Guarantee of Hospitalization deposit and Direct Settlement of covered hospital bills) Emergency Medical Evacuation & Repatriation Baggage Service Legal Service Emergency Ticket Service	Included

Claims and Assistance Procedures

If you are in need of emergency abroad assistance, please call TRAVEL GUARD hotline as: + 603-2772-5688 or + 848-6299-2185 on a collect-call basis (reverse charge) anytime from anywhere in the world. The insurance policy or certificate number should be made available for TRAVEL GUARD to facilitate coordination.

Instruction to claimants
You should fully complete the Claim Form below, attach all required documents and forward to AIG Vietnam Insurance Company Limited office as per address below. As soon as possible after the occurrence of any event which may give rise to a claim (within 30 days), written notice should be given to AIG Vietnam.
Contact details:
AIG Vietnam Insurance Company Limited
9th Floor, Saigon Centre, 65 Le Loi, District 1, HCMC
HCMC Telephone No.: +84-8- 3914 0065
Hanoi Telephone No.: +84-4- 3936 1455
Email Address: VNinfo@aig.com
Fax : +84-8- 3914 0067
Hotline: 1800 6789
Website: www.aig.com.vn

Documentation required in case of a claim

Basic Claim Requirements

1. Completed Travel Claim Form with confirmation from HSBC Vietnam about eligible status of HSBC Visa Platinum Credit Cardholder or HSBC Premier Visa Platinum Debit Cardholder
2. Photocopy of Passport.
3. Photocopy of Common Carrier ticket/ Boarding Pass.
4. Bill/receipt to prove the qualification of Purchase required.
5. Proof to prove the duration of the trip.
6. Supporting documentation on incident’s circumstances and claimed amount.

This claims procedure does not in any way override the terms and conditions of the policy and only serves as a reference for the general documentation required for each type of claim. Actual documents required will vary case by case.

Claim Form

Claim Procedure Guide

Important Notes

Travel Guard is underwritten by AIG Vietnam Insurance Company Limited, 65 Le Loi, District 1, Ho Chi Minh City, Vietnam. It is not an obligation of, deposits in or guaranteed by HSBC Bank (Vietnam) Ltd. and any of its assignee, successor. This webpage contains only general information. The specific terms, exclusions and conditions applicable to this insurance are described in the Travel Guard’s General Terms & Conditions