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Frequently Questions
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In order to create an Internet Banking account you need to have one of our facilities with details as described below
For customers who only have joint accounts (no sole accounts) please use Phone banking number to register Internet Banking as the only way. Please follow these steps:
There are two ways to reset your Internet Banking password by following the below steps.
A. If you forgot your password and still remember your security answers.
B. In case the security answers are incorrect, you will then be guided to perform an Offline Password Reset (OFR) by following the below steps.
In order to use your new security information for the next log on, please click on "Printable Version" button, then print out, complete and return to us. Alternatively, you can submit the Internet Banking Maintenance Form with confirmation number. Please send the form with your original signature via postal service to below address. Your request will be automatically expired within 12 days . HSBC Bank (Vietnam) Ltd., Ho Chi Minh City Branch The Metropolitan, 235 Dong Khoi street, District 1, Ho Chi Minh City, Vietnam Attn: Ms. Nguyen Bao Tran - Account Services
Your could check your credit card balance by using:
You might receive some PINs after you have registered for Debit Card/Credit Card/PhoneBanking. Please use the PIN with "Credit Card" stamped on its envelope.
HSBC/ Foreign issued cards will be returned after 4 working days at HSBC Branch/Transaction Office which is nearest the ATM retains cards.
Local issued cards will be returned to issue bank Card Center
Note:
HSBC equips Multifunction ATMs at every HSBC branch or Transaction Office that enables you to make cash deposit. Please follow these steps in the attached userguide to fulfil you need.
Pursuant to the regulation on foreign exchange control issued by State Bank of Vietnam, resident Vietnamese customers are only allowed to make transfer to overseas in some specific cases, provided that the appropriate documents have been submitted. Some examples include:
There are two ways to reset your Internet Banking password by following the below steps.
A. If you forgot your password and still remember your security answers.
B. In case the security answers are incorrect, you will then be guided to perform an Offline Password Reset (OFR) by following the below steps.
Please print out the Acknowledgement page and write down your account/card number. Or, you could fill in the Internet Banking Maintenance Form with confirmation number. Please send the form with your original signature via postal service to below address. Your request will be automatically expired within 12 days . HSBC Bank (Vietnam) Ltd., Ho Chi Minh City Branch The Metropolitan, 235 Dong Khoi street, District 1, Ho Chi Minh City, Vietnam Attn: Ms. Nguyen Bao Tran - Account Services
In order to create an Internet Banking account you need to have one of our facilities with details as described below
For customers who only have joint accounts (no sole accounts) please use PhoneBanking number to register Internet Banking as the only way. Please follow these steps:
When you are routed to the Acknowledgement page your transfer has been completed successfully. However, some transactions via Internet Banking will be processed manually due to the government regulations.
For example, you have selected to do "Transfer now" and entered the beneficiary information such as bank name and address manually. Your accounts would not be debited immediately because our system could not recognise the bank name and account. We will have to process your transaction manually. Any transfers made after 2 PM or on weekends, public holidays or bank holidays of HSBC Bank (Vietnam) Ltd. will also be processed on the next working day.
You are able to make request for an e-statement by following the below steps:
After your request for e-statement is completed you will receive the e-statement on the next statement date. This request will stop your paper statement. If you do not have any transactions in the previous month you will not receive any statement.
E-statements are kept for 12 months only.
The credit card will only be credited at the end of effective date.
Your Credit Card statement is sent to your correspondence address every month.
Therefore, please make sure that your correspondence address is most updated. In case you have not received the credit card statement please contact our 24/7 Customer Service at (84 8) 37 247 247 for assistance or register Internet Banking to receive e-statement, which will enable you to access not only the posted transactions but also the unbilled transactions of the current cycle.
Your could check your credit card balance by using:
HSBC Credit Card is a chip card (a microchip is embedded on face of the card). Chip cards help ensure highly secure transactions and reduce the risk of counterfeit cards fraud. When making payment with chip card, unlike the magnetic stripe card, the merchant is required to insert the card into the terminal instead of swiping.
If your transaction is declined please contact our 24/7 Customer Service at (84 8) 37 247 247 for assistance.
You can only choose to receive either e-statement or paper statement
If you fail to settle your statement balance in full by the statement due date a finance charge will be accrued on the daily outstanding balance since the last statement date until the statement balance is fully repaid.
Further details can be found in our Fee & Charges
If you fail to pay the minimum amount by the statement due date a late charge of 4% (minimum VND 80,000) will be applied.
Further details can be found in our Fee & Charges
You can use your credit card to purchase goods and services at any Outlets or Online stores that accept Visa cards. Moreover, you can make cash withdrawal at any HSBC or Techcombank's ATMs or any bank's ATMs displaying Visa/Plus logo worldwide. For more details, please refer to our Credit Card User Guide.
You might receive some PINs after you have registered for Debit Card/Credit Card/PhoneBanking. Please use the PIN with "Credit Card" stamped on its envelope.
Annual fee is a service fee to maintain your credit card account at HSBC as well as the package of benefits associated with your credit card. Annual fee will be charged upon your receipt of the card and at the anniversary date of your card thereafter.
Click here for more details of our global and local credit card offers .
VbV stands for Verified by Visa. It is a new service offered by Visa International to VISA credit card customers to improve transaction security. Your online transaction will be authorized only by entering your registered password.
This service is available at no additional cost. To register, please follow a few simple steps:
Please follow the below instructions if you are going abroad:
The amount of your loan depends largely on:
To estimate you monthly payment please open our calculator.
HSBC/ Foreign issued cards will be returned after 4 working days at HSBC Branch/Transaction Office which is nearest the ATM retains cards.
Local issued cards will be returned to issue bank Card Center
Note:
Your default primary account (PAN) of your debit card is VND.
To withdraw fund from Secondary account number (SAN), please follow the Below steps. Please note that the currency of your cash is always in VND regardless the withdrawal is made from your PAN or SAN account.
To locate our ATM locations, please refer to our interactive ATM locator.
For cash withdrawal please follow these steps:
Please bring along your ID card, sales slips (if any) and visit any HSBC transaction offices to complete the ATM claim form. It might take from 3 to 45 working days for us to provide the dispute results
Please follow these steps to check the Credit Card account balance:
To change PIN please follow these steps:
To change language please follow these steps:
HSBC equips Multifunction ATMs at every HSBC branch or Transaction Office that enables you to make cash deposit. Please follow these steps in the attached user guide to fulfil you need.
Please be advised that you are able to make transfer to HSBC savings, current account and make payment to credit card account at HSBC ATMs. Please follow steps in the attached user guides.
The daily limit for Debit Card is 40,000,000 VND and for Credit Card is up to 16,000,000 VND or 70% limit, whichever is lower.
Criteria to open an account:
Go to the nearest branch or Transaction Office to open an account.
Fees & charges:
Required documentations:
Pursuant to the regulation on foreign exchange control issued by State Bank of Vietnam, resident Vietnamese customers are only allowed to make transfer to overseas in some specific cases, provided that the appropriate documents have been submitted. Some examples include:
Currently HSBC Debit Card cannot be used for online purchase. It will be communicated to customers later when it's available.
Pursuant to our current practice, we are able to issue a Visa Debit Card for customers who currently maintain a VND account at our bank only. Therefore, it is required to open a VND account to obtain a Debit Card.
Your VND account will be linked as the primary account and your existing foreign currency account will be the secondary account. Primary account (VND account) is the account from which purchase transactions, cash withdrawal at ATMs, charges and fees related to the Debit Card are debited, while secondary account is only for cash withdrawal at ATMs.
Yes, please come to our Branches or Transaction Offices to complete the Authorization Form and submit to the Bank, together with supporting documents of the authorized person per bank requirements.
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