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News & Announcements

Scam Email Alert

Some HSBC cardholders have recently received an e-mail from "Security Centre" advising their cards are suspended temporarily and asking them to update information. By opening a malicious attachment or following untrusted websites mentioned in this phishing email, you are exposed yourself to potential fraud risks of providing your information to an unidentified request.

Important Notice

We have been advised that unknown people, claiming to represent other Banks or Institutions and work in partnership with HSBC, are calling HSBC customers asking for credit card details. HSBC IS NOT in partnership with any other local or foreign Banks or Institutions except for the partner mentioned at this link. HSBC customers are advised to NEVER give or disclose any details of their HSBC credit card and/or bank account and/or credit card numbers to any third party under any circumstances.

Fraud Alert – ATM Skimming Activities

ATM skimming in Vietnam has been on a rise. It is common that fraudsters install skimming devices including card reader, pinhole camera or remove the ATM keypad shield to steal your card’s information.

Please click here for more detail.

Revision of Terms and Conditions of Telegraphic Transfers and Demand Drafts

HSBC revises the Terms and Conditions of Telegraphic Transfers and Demand Drafts for HSBC retail customers and corporate customers, effective from 01 October 2014.

Please click here for more detail.

Third Party Sales Agents (TPSAs)

Are our business partners in telemarketing services. They are permitted to provide guidance and receive customers' documents for Personal Installment Loan and Credit Card on behalf of HSBC Bank (Vietnam) Ltd.

Safety checks at HSBC ATMs nationwide

HSBC commits to provide quality services to our customers. We have recently completed our regular maintenance and safety checks on all our ATMs country wide (including electrical checks). All HSBC ATMs are in good condition and safe for customers' use.

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