You are not logged on.
|
Features & Benefits
|
|
||
|
How to apply & user guide
|
You may also be interested in
|
To register for Personal Internet Banking, you need a Savings Account/Current Account/HSBC Credit Card or Automated Telephone Banking service.
Then use one of the following information to apply:
- Your 12-digit ATM or HSBC Debit Card number and six-digit PIN
- Your 16-digit Credit Card number and six-digit PIN
- Your 10-digit Phone Banking number and six-digit PIN
How to register?
Complete the following simple steps or refer to the online demo.
1. Register here. You can also visit www.hsbc.com.vn and click on the "Register" icon on the right hand side toolbar to access HSBC's Personal Internet Banking service.
2. Select the appropriate number (ATM/debit card, credit card or Phone Banking number) and fill in the required details.
- Create your username and password and set up your security questions and answers.
- Please read and accept the Personal Internet Banking Terms and Conditions.
- Please register your e-mail address and mobile phone number in the Additional Information section.
- Registration is complete. You will receive a Security Device within five working days. When you receive your Security Device, please visit the HSBC website to activate it and begin using Internet Banking.
After receiving your Security Device, activate it by following these steps:
- Log on to Personal Internet Banking
- Key in the "Username" and "Password" you registered earlier, then click "Continue".
- Enter the 10-digit serial number (without hyphens and spaces) on the back of the
Security Device.
- Please key in the six-digit security code by pressing the grey button on the
Security Device.
Take a moment to browse through the Personal Internet Banking tutorials. They'll show you how to register, activate your Security Device for safe online banking, and how to log on. In just a few steps you'll be ready to take advantage of a whole new way to bank via the internet.
HSBC's Security Device is a tool to create a six-digit security code which you will need when you log on to Internet Banking. This makes it virtually impossible for anyone to access your account without your authorisation.
Features & benefits
- The Security Device is small, lightweight and portable.
- It generates security codes which constantly change and are unique to your Security Device.
- The Security Device works by running complex algorithms, which provides a high level of protection from a large variety of online attacks.
Security Device tips
- Keep your Security Device in a safe, dry and secure place that is not subject to extreme temperature fluctuations.
- You should never allow anyone to use, possess or control your Security Device.
- Never reveal your Security Code to anyone.
- Contact our Customer Service hotline at (84 8) 37 247 247 if your device stops working, or if HSBC's Internet Banking service does not recognise the code entered.
- If your Security Device is defective or broken, please submit the Maintenance/cancellation form to order a replacement.
Note: There is no way for you to replace the battery. Tampering with the internal parts of your Security Device will cause it to malfunction.
Reset your online security information
The online security information reset function allows you to reset your password without having to submit any forms to the bank.
You need to:
- Set up your Security Questions from the list provided.
- Set up your Answers for the questions selected.
Reset password
- If you still remember your password and want to change it; or forget your password and still remember your security answers, please follow these steps:
-
• Log on to Personal Internet Banking
• Enter the "Username" you registered earlier and click "Continue"
• Click on the "Forgotten your password" link on the log on screen
• Key in the six-digit security code from your Security Device and click "Continue"
• Enter your Security Answers
• Create a new password.
- If you answer the security questions incorrectly, you will be prompted to follow the steps below to perform an Offline Password Reset (OFR):
-
• Log on to Personal Internet Banking
• Enter the "Username" you registered earlier and click "Continue"
• Click "Need assistance to reset your password?" and then click "Continue"
• Set up your new password and new security questions and answers, and click "Continue"
• To activate your new password for your next log on, please print out the acknowledgment page, write down your account/card number and send it to the address below:
HSBC Bank (Vietnam) Ltd. - Ho Chi Minh City Head Office
The Metropolitan, 235 Dong Khoi street, District 1, Ho Chi Minh City.
Attn: Ms. Nguyen Bao Tran - Account Services
Note: Your new password will automatically expire 12 days from the day on which you reset your new password if you don't send the documents described above to HSBC. You will then have to repeat the reset password process to set up another password.
- You can also set up a new password by filling in and signing the Internet Banking Maintenance Form and posting it to the address below:
HSBC Bank (Vietnam) Ltd. - Ho Chi Minh City Head Office
The Metropolitan, 235 Dong Khoi street, District 1, Ho Chi Minh City.
Attn: Ms. Nguyen Bao Tran - Account Services
At HSBC, we strive to deliver the most secure and convenient online banking services for our customers. As part of our efforts to maintain the highest level of security on our site and for our Internet Banking users, we strongly recommend that you read and be aware of the following information.
- Three tips to install anti-virus software
-
• Refer to the most common commercial anti-virus software, such as McAfee, Symantec (Norton) and Sophos for installation and easy usage.
• By Googling key words such as "free anti-virus", you can find a list of the most popular free anti-virus products for your computer.
• The software should be updated on a regular basis with the latest virus definition files. - Advice for resetting a password:
-
• Be different: avoid using the same password for different services.
- Find out more
• Don't be personal: Do not be tempted to use passwords that can be easily guessed, e.g. birth dates, phone numbers, children's names, pet's names, and so on.
• We strongly recommend that you never write down or otherwise record your passwords. If, however, you feel that you have no alternative but to do so, you should ensure these notes are kept in a way that cannot be understood by somebody else.
• Never disclose your Internet login details anywhere online.
To register for Automated Telephone Banking service, you need a Savings Account/ Current Account or an HSBC Credit Card. You can either:
- Visit your nearest HSBC Branch or Transaction Office, complete the application form and return it to us; or
- Complete the application form here and mail it to us at: Service Department - PO box 981, Saigon Central Post Office, HCMC.
You will then receive your Automated Telephone Banking PIN via post. Please note that this PIN cannot be used at ATMs.
Note for Credit Card holders
New credit card customers are automatically registered for Automated Telephone Banking service. Your PIN will be mailed to you.
Experience the new system now through our 24/7 Customer Service Hotline
(84 8) 37 247 247.
You are required to remember your PIN number of Automated Telephone Banking service to be able to log in and make transactions quickly, any time, any where.
For more information about how to use the new Automated Telephone Banking service, please click here.
- To check card/loan application status
- Credit card application status
- Loan application status
- Credit card application status
- Account
- Loan
- Credit card
You have not have register for Phone Banking Service? Please down load the form and send to our Bank to set up your Phone Banking Service.
Don't know your Phone banking PIN? Please down load the form and send to our bank to reset PIN.
Outward Remittance
- Passport/identification card.
- Remittance application form detailing the beneficiary name, bank name and account number of the receiving bank.
- Specific supporting documents may be required.
- Passport/identification card.
- Remittance application form with the beneficiary name, bank name, account number and SWIFT code of the receiving bank.
- Supporting documents for outward remittance.
- Specific supporting documents may be required.
- Individuals who currently maintain a Savings Account or Current Account at HSBC (Vietnam) Ltd.
Vietnamese citizens
- Passport or identification card
- Proof of address
Any of the following documents can be used if valid and specify your name and address:
• Temporary residential confirmation issued within the last three months
• Family Registration Book, or valid KT3
• Utilities bills (water, electricity, fixed-line telephone, cable TV, fixed-line Internet) issued within the last three months
• Bank or credit card statements issued within the last three months
• Correspondence from banks or insurance companies issued within the last three months
• Valid photo driving licence
Foreigners (resident/non-resident)
- Passport
- Visa
- Customs declaration (i.e. the white paper completed on entry and attached in your passport)
- Proof of address
The following documents can be used if valid and specify your name and address:
• Temporary residential confirmation issued within the last three months
• Utilities bills (water, electricity, fixed-line telephone, TV cable, fixed-line Internet) issued within the last three months
• Management fee bills, rental bills issued within the last three months
• Bank or credit card statements issued within the last three months
• Correspondence from banks or insurance companies issued within the last three months
• Valid driving licence with photo
