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Important notice for HSBC Personal Internet Banking Existing Customers

From 01 January 2014, your old Security Device will be automatically deactivated from our system. If you have not yet received or activated your new Security Device, please visit your nearest HSBC Branch / Transaction Office or call HSBC Customer Service Hotline at (84 8) 37 247 666 (Premier customers) or (84 8) 37 247 247 (Personal Banking customers) from now till end of December 2013 for further support. (When you have reached our Customer Service Hotline, select language and then press 1->4->2 to contact our Phone Banker).

HSBC revises the Terms and Conditions for retail customers, effective from 30 September 2013.

HSBC applies a number of account operation updates, effective from 10 September 2013.

HSBC applies cash limits at HSBC Branch Network for retail customers effective from 28 June 2013.

HSBC revises the General Terms and Conditions for retail customers effective from 20 June 2013.

New Security Device for the HSBC Internet Banking is already in Vietnam!

As one of the leading online banking providers, HSBC is committed to a high level of secure online banking. The new HSBC Security Device is designed to make sure only you can access your personal information and Internet Banking service. We are also delighted to apply an enhanced technology into the Security Device to make HSBC online banking service more secure. Click here for more information of the new Security Device.

Online Security PC Requirements for HSBC's Internet Banking
At HSBC, we strive to deliver the most secure and convenient online banking services for our customers. As part of our effort to maintain the highest level of security on our site and for our internet banking users, we ask that you read and be aware of the below information.
  • Make sure you have the latest security updates & patches
  • Install anti-virus software
  • Use personal firewalls
  • Read our password advice
  • Use an anti-spyware program

More details

The following set-up is preferable to have the best experience with this site:
  • Screen resolution:1024x768
  • Operating system: Windows XP
  • Web browser: Internet Explorer version 6.0 or above which uses 128-bit SSL encryption
  • Cookies and Javascript: enabled
Other browsers and operating systems may not be fully compatible and may not display the content properly.