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News & Announcements

HSBC Holiday Notice: Lunar New Year 2016

HSBC will open on Friday, 5 February 2016 from 8:00am to 3:00pm. We will close for Lunar New Year holiday from Saturday, 6 February 2016 to Sunday, 14 February 2016. We will re-open for business on Monday, 15 February 2016.

Please click to see important notes related to Corporate Banking services and Personal Banking services.

Changes to HSBC Retail Banking Tariff and HSBC Premier Tariff

From 01 March 2016, HSBC Bank will discontinue the Cash Withdrawal Fee Waiver on foreign currency Time Deposit Accounts with tenors of at least three months.

Please click here for HSBC Retail Banking Tariff and HSBC Premier Tariff for details.

An update on HSBC’s General Terms & Conditions

The General Terms and Conditions for personal banking customers and the Premier Master Account Terms and Conditions for Premier customers will be updated at Article 7.2.1, and Article 5.2.1 respectively, and will be effective from 01 March 2016. The updates are as follows:
“The Bank may close any Account and revoke any cheque(s) and/or cheque books in the circumstances that Account has zero (0) balance for six (06) consecutive months.”

Please visit the General Terms and Conditions and Premier Master Account Terms and Conditions for further details.

2016 Customer Experience Survey

To continue to provide best in class service to you, we have teamed up with Epinion Vietnam, a renowned market research and consultancy firm, to seek your feedback on our service performance, and Bao Viet services rendered to bancassurance insurance policy holders.

Please click here for more information.

Safety checks at HSBC ATMs nationwide

HSBC commits to provide quality services to our customers. We have recently completed our regular maintenance and safety checks on all our ATMs country wide (including electrical checks). All HSBC ATMs are in good condition and safe for customers' use.

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