Table of contents

General enquiries

For your security, please do not disclose any account information in an email. For Personal Banking and Premier customers, please select the most appropriate channel for us to best serve you. We will contact you as soon as possible.

Email us:

Phone us:

If you wish to get in touch, or require urgent support, you can call our Contact Centre using the following numbers:

 

Share your compliments

We try our best to provide excellent service to all our clients. If you are happy with the way we served you or just have good experience, we would love to hear about it. This will encourage our employees to serve you better at all times.

Feedback and complaints

At HSBC we are committed to providing you a world-class customer experience by delivering excellent products and services. If you would like to recognise any of our employees who have provided excellent service or have any feedback / complaint, please contact us through the following channels.

We will aim to resolve most issues within seven working days, unless otherwise required by prevailing regulations. Some matters are more complex and can take a little longer to resolve. If that is the case, we'll keep you informed of our progress.

Online

You can write to us at  direct@hsbc.com.vn. If you have registered for online banking, you can also submit your feedback from your "Mailbox". 

By phone

You can call our Contact Center on one of the following numbers:

  • Personal Banking customers (8am-10pm daily): (84 24) 62 707 707 (the North) 
  • Personal Banking customers: (8am-10pm daily): (84 28) 37 247 247 (the South)
  • Platinum Credit Card holder (24/7): (84 28) 37 247 248
  • Premier customers (24/7): (84 28) 37 247 666

Visit our branch

You can either share your feedback, complaint or commendation with our Branch / Transactional Office Managers or Customer Service Managers, or leave your comments in the Customer Feedback box.

Write to us

Customer Relations Team

HSBC Bank Vietnam Limited

The Metropolitan,

235 Dong Khoi,

District 1,

Ho Chi Minh City

Vietnam

Branches and ATMs locations

Find your nearest branch or ATM.

Please note: customers may make cash deposit transactions and credit card payments via Multifunctional ATMs.

Branches & Transaction Offices

Branches and transaction list in Ho Chi Minh.
Branches and Offices Address
Ho Chi Minh Branch The Metropolitan, 235 Dong Khoi Street, District 1, Ho Chi Minh City
  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 28) 3829 2288
  • SWIFT: HSBCVNVX
Le Dai Hanh Branch

Block 1-04 and 1-06, Ground floor, 182 Le Dai Hanh, Ward 15, District 11

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 28) 3829 2288
Transaction Office

Phu My Hung
Broadway B, No.102 Nguyen Luong Bang Street,Tan Phu Ward, District 7

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 28) 3829 2288


Nguyen Van Troi
Ground Floor, Centre Point Building, 106 Nguyen Van Troi Street, Ward 8, Phu Nhuan District

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 28) 3829 2288


Nguyen Van Cu
The Royal Centre Building, 235 Nguyen Van Cu Street, Nguyen Cu Trinh Ward, District 1

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 28) 3829 2288


Cong Hoa
E-Town 3 Building, 364 Cong Hoa Street, Ward 13, Tan Binh District 

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 28) 3829 2288


Dien Bien Phu 
194 Golden Building, 473 Dien Bien Phu Street, Ward 25, Binh Thanh District

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 28) 3829 2288
Branches and transaction list in Ho Chi Minh.
Branches and Offices Ho Chi Minh Branch
Address The Metropolitan, 235 Dong Khoi Street, District 1, Ho Chi Minh City
  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 28) 3829 2288
  • SWIFT: HSBCVNVX
Branches and Offices Le Dai Hanh Branch
Address

Block 1-04 and 1-06, Ground floor, 182 Le Dai Hanh, Ward 15, District 11

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 28) 3829 2288
Branches and Offices Transaction Office
Address

Phu My Hung
Broadway B, No.102 Nguyen Luong Bang Street,Tan Phu Ward, District 7

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 28) 3829 2288


Nguyen Van Troi
Ground Floor, Centre Point Building, 106 Nguyen Van Troi Street, Ward 8, Phu Nhuan District

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 28) 3829 2288


Nguyen Van Cu
The Royal Centre Building, 235 Nguyen Van Cu Street, Nguyen Cu Trinh Ward, District 1

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 28) 3829 2288


Cong Hoa
E-Town 3 Building, 364 Cong Hoa Street, Ward 13, Tan Binh District 

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 28) 3829 2288


Dien Bien Phu 
194 Golden Building, 473 Dien Bien Phu Street, Ward 25, Binh Thanh District

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 28) 3829 2288
Branches and transaction list in Ha Noi.
Branches and Offices Address
Ha Noi Branch

Pacific Place Building, 83B Ly Thuong Kiet Street, Hoan Kiem District

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 24) 3933 3189
  • SWIFT: HSBCVNVX
Transaction Office

Hoan Kiem
Asia Tower, 6 Nha Tho Street, Hoan Kiem District

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 24) 3933 3189


Phan Chu Trinh
Sun Red River Building, 23 Phan Chu Trinh Street,
Hoan Kiem District

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 24) 3933 3189


Tay Ha Noi
Golden Palace Building, Plot C3, Le Van Luong Street, Nhan Chinh Ward, Thanh Xuan District, Ha Noi

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 24) 3933 3189


Giang Vo
HITTC Building, 185 Giang Vo, Cat Linh Ward, Dong Da District.

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 24) 3933 3189
Branches and transaction list in Ha Noi.
Branches and Offices Ha Noi Branch
Address

Pacific Place Building, 83B Ly Thuong Kiet Street, Hoan Kiem District

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 24) 3933 3189
  • SWIFT: HSBCVNVX
Branches and Offices Transaction Office
Address

Hoan Kiem
Asia Tower, 6 Nha Tho Street, Hoan Kiem District

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 24) 3933 3189


Phan Chu Trinh
Sun Red River Building, 23 Phan Chu Trinh Street,
Hoan Kiem District

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 24) 3933 3189


Tay Ha Noi
Golden Palace Building, Plot C3, Le Van Luong Street, Nhan Chinh Ward, Thanh Xuan District, Ha Noi

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 24) 3933 3189


Giang Vo
HITTC Building, 185 Giang Vo, Cat Linh Ward, Dong Da District.

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 24) 3933 3189
Branches and transaction list in Binh Duong.
Branches and Offices Address
Binh Duong Branch 35 Phu Loi Street, Phu Loi Ward, Thu Dau Mot, Binh Duong Province. 
  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 28) 3829 2288
  • SWIFT: HSBCVNVX
Branches and transaction list in Binh Duong.
Branches and Offices Binh Duong Branch
Address 35 Phu Loi Street, Phu Loi Ward, Thu Dau Mot, Binh Duong Province. 
  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 28) 3829 2288
  • SWIFT: HSBCVNVX
Branches and transaction list in Da Nang.
Branches and Offices Address
Da Nang Branch

Room 2, 1st floor, Office building 01 Nguyen Van Linh Street, Binh Hien Ward, Hai Chau District, Da Nang City

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 24) 39 333 189
  • SWIFT: HSBCVNVX
Branches and transaction list in Da Nang.
Branches and Offices Da Nang Branch
Address

Room 2, 1st floor, Office building 01 Nguyen Van Linh Street, Binh Hien Ward, Hai Chau District, Da Nang City

  • Working hours: 8.00am - 5.00pm (Monday to Friday)
  • Tel: (84 24) 39 333 189
  • SWIFT: HSBCVNVX