COVID-19 Relief Special Measures
We know many of you are worried about how your finances might be affected by COVID-19. We care profoundly about the well-being of our customers and our community. That’s why we’re offering comprehensive relief measures including:
- Payment deferral
- Remote early settlement
In tough and good times, we are here to help. Together we thrive.
Enquiry hotline
- Personal Banking customers1:
+84 28 37 247 247 (the South) or
+84 24 62 707 707 (the North)
1Operating 24/7 for lost or stolen card or token, dispute transactions or card related complaints, and from 8 am to 10 pm daily for other matters.
- Platinum Credit Cardholders (24/7): +84 28 37 247 248
- Premier customers (24/7): +84 28 37 247 666
Help managing your finances
Support for credit card, debit card, account, loans, and insurance customers.
Do your banking at home
Manage your everyday banking needs any time, anywhere.
News & Announcement
Get the latest information about COVID-19 and protect yourself.
Protect yourself against COVID-19 scams
Learn how to avoid scams and frauds related to the Coronavirus outbreak.
Help managing your finances
All information on this page is correct at the time of publishing. We'll be making updates as things change, so keep checking back to make sure your have the most up-to-date information.
We've announced a package of support to help you mitigate the financial impact caused by COVID-19 pandemic.
Do you banking at home
Could we save you a trip? Before heading to a branch, take a look at convenient ways to do what you need online.
Online Banking
Online Banking lets you carry out most of your everyday transactions and more - whatever the time of day. Wherever there's an internet connection, you can log on securely and get your banking done.
Mobile Banking
Stay in control of your finances easily with our HSBC Mobile Banking app. Whether you're checking your balances or transferring money, the app lets you do your banking wherever you are.