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Panoramic view of Ho Chi Minh City at dawn; image used for HSBC Vietnam COVID-19 Relief Measures page

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HSBC is dedicated to supporting you in overcoming the challenges brought by COVID-19 pandemic

COVID-19 Relief Special Measures

We know many of you are worried about how your finances might be affected by COVID-19. We care profoundly about the well-being of our customers and our community. That’s why we’re offering comprehensive relief measures including:

  • Payment deferral
  • Remote early settlement
  • Waived fee for domestic transfer via Online Banking
  • Reduce remittance fee for domestic outward transfer for paper-based requests


In tough and good times, we are here to help. Together we thrive. 

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Help managing your finances

All information on this page is correct at the time of publishing. We'll be making updates as things change, so keep checking back to make sure your have the most up-to-date information.

We've announced a package of support to help you mitigate the financial impact caused by COVID-19 pandemic.

Principal, Interest and Fee Payment Deferral Program for Loan

For those people whose financial status are adversely affected by COVID-19.

Applicability

HSBC existing customers who have Mortgage, Personal Instalment Loan (PIL) or Auto loan (not applicable for Credit Cards) who are adversely affected by COVID-19.

Program Details

Subject to customer's request and the Bank's review and approval, a repayment free period up to 3 months without any applied fee, interest and without aging during deferral period. After the deferred repayment period, customers will resume normal repayment of monthly instalment at the prevailing interest rate in accordance with the agreements. The remaining loan tenor will be extended by the number of deferred instalments.

Eligibility Criteria
  1. The current loan must be in current or less than 10 days overdue;
  2. If the loan is more than 10 days overdue: customer must pay total due amount to bring account back to current before applying.
Required Documents

Supporting documents are required to prove for the impact of COVID-19, including:

  • Bank statement (minimum 3 latest months) showing regular income impacted;
  • Employer’s confirmation on cutting down salary/ employment termination decision etc. (applicable to employed customers);
  • Business registration certificate (for self-employed customers);
  • Other supporting documents at the bank’s discretion depending on the case by case basis.
How to apply

Please send your request to the mailbox of phan_hoi@hsbc.com.vn with the subject as "COVID-19 Requesting Support – Your Name – Your Account Number" with your supporting documents as mentioned above.

Important Reminder

This service only serves as deferring the repayment of principal, interest and fee of your existing loan within a period of time agreed by the Bank. That means, the total interest and fee paid for the whole loan tenure in lending agreements will be remained unchanged as before joining the program.

Before the application, please carefully assess your financial circumstances, future repayment ability and potential economic changes and the impacts on interest rates.

Terms and conditions apply. The bank reserves the right to make final decision whether or not to accept the application.

Effective period: Until further notice

Remote early settlement

We support complete remote early settlement of your loan without hard copy request at the Bank.

Please call our Contact Center for the service.

Relief Loan 

Account 

Do you banking at home

Could we save you a trip? Before heading to a branch, take a look at convenient ways to do what you need online.

Online Banking

Online Banking lets you carry out most of your everyday transactions and more - whatever the time of day. Wherever there's an internet connection, you can log on securely and get your banking done.

Learn about Online Banking to learn more about the features and benefits of Online Banking

Mobile Banking

Stay in control of your finances easily with our HSBC Mobile Banking app. Whether you're checking your balances or transferring money, the app lets you do your banking wherever you are.

Learn about Mobile Banking to learn more about the features and benefits of Mobile Banking app

News & Announcement

Notice for change in business schedule of HSBC Thao Dien transaction office 

Notice for change in business schedule of HSBC Thao Dien transaction office 

Notice for change in business schedule of HSBC branches and transaction offices in Ho Chi Minh city & Binh Duong 

Notice of business recommencement of HSBC branches and transaction offices in Ho Chi Minh city 

Notice for the reopening of HSBC Binh Duong branch 

Notice for change in business schedule of HSBC branches and transaction offices in Ho Chi Minh city & Binh Duong 

Notice for temporarily closure of HSBC Da Nang branch 

Notice for temporarily closure of HSBC Binh Duong 

Notice for change in bussines schedule of HSBC branches and transaction offices in Ho Chi Minh city 

Notice for temproarily closure of HSBC Da Nang branch 

Notice for temporarily closure of HSBC Da Nang branch 

Notice for change in business schedule of HSBC Thao Dien transaction office 

Notice for change in banking hours of HSBC Binh Duong branch 

Notice for change in banking hours of HSBC branches and transaction offices in Ho Chi Minh city 

Notice on resuming normal bank operation at HSBC Nguyen Van Troi transaction office 

Notice of temporary close of Nguyen Van Troi transaction office 

Notice on resuming normal bank operation at HSBC Le Dai Hanh branch 

Notice of temporary closure of Le Dai Hanh branch 

HSBC waive all domestic transfer fee to support the COVID-19 Vaccine Fund 

Important notice on resuming normal bank operation at Da Nang Branch 

Important notice on bank operation at HSBC Da Nang Branch 

Update: HSBC provide preferential offers to support you during COVID-19 with convenient and secure banking 

HSBC is here to help you during COVID-19 with convenient and secure banking 

HSBC waive transfer fee to support COVID-19 relief effort and impacted from salinization in the Mekong Delta 

Announcement regarding Prime Minister's Directive 16 

Update on HSBC Nguyen Van Cu Transaction Office 

Information about HSBC Nguyen Van Cu Transaction Office 

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