COVID-19 Relief Special Measures
We know many of you are worried about how your finances might be affected by COVID-19. We care profoundly about the well-being of our customers and our community. That’s why we’re offering comprehensive relief measures including:
- Payment deferral
- Remote early settlement
In tough and good times, we are here to help. Together we thrive.
- Personal Banking customers1:
+84 28 37 247 247 (the South) or
+84 24 62 707 707 (the North)
1Operating 24/7 for lost or stolen card or token, dispute transactions or card related complaints, and from 8 am to 10 pm daily for other matters.
- Platinum Credit Cardholders (24/7): +84 28 37 247 248
- Premier customers (24/7): +84 28 37 247 666
Help managing your finances
Support for credit card, debit card, account, loans, and insurance customers.
Help managing your finances
All information on this page is correct at the time of publishing. We'll be making updates as things change, so keep checking back to make sure your have the most up-to-date information.
We've announced a package of support to help you mitigate the financial impact caused by COVID-19 pandemic.
Principal, Interest and Fee Payment Deferral Program for Loan
For those people whose financial status are adversely affected by COVID-19.
HSBC existing customers who have Mortgage, Personal Instalment Loan (PIL) or Auto loan (not applicable for Credit Cards) who are adversely affected by COVID-19.
Subject to customer's request and the Bank's review and approval, a repayment free period up to 3 months without any applied fee, interest and without aging during deferral period. After the deferred repayment period, customers will resume normal repayment of monthly instalment at the prevailing interest rate in accordance with the agreements. The remaining loan tenor will be extended by the number of deferred instalments.
- The current loan must be in current or less than 10 days overdue;
- If the loan is more than 10 days overdue: customer must pay total due amount to bring account back to current before applying.
Supporting documents are required to prove for the impact of COVID-19, including:
- Bank statement (minimum 3 latest months) showing regular income impacted;
- Employer’s confirmation on cutting down salary/ employment termination decision etc. (applicable to employed customers);
- Business registration certificate (for self-employed customers);
- Other supporting documents at the bank’s discretion depending on the case by case basis.
How to apply
Please send your request to the mailbox of email@example.com with the subject as "COVID-19 Requesting Support – Your Name – Your Account Number" with your supporting documents as mentioned above.
This service only serves as deferring the repayment of principal, interest and fee of your existing loan within a period of time agreed by the Bank. That means, the total interest and fee paid for the whole loan tenure in lending agreements will be remained unchanged as before joining the program.
Before the application, please carefully assess your financial circumstances, future repayment ability and potential economic changes and the impacts on interest rates.
Terms and conditions apply. The bank reserves the right to make final decision whether or not to accept the application.
Effective period: Until further notice
Remote early settlement
We support complete remote early settlement of your loan without hard copy request at the Bank.
Please call our Contact Center for the service.
Do you banking at home
Could we save you a trip? Before heading to a branch, take a look at convenient ways to do what you need online.
Online Banking lets you carry out most of your everyday transactions and more - whatever the time of day. Wherever there's an internet connection, you can log on securely and get your banking done.
Stay in control of your finances easily with our HSBC Mobile Banking app. Whether you're checking your balances or transferring money, the app lets you do your banking wherever you are.