COVID-19 Relief Special Measures
We know many of you are worried about how your finances might be affected by COVID-19. We care profoundly about the well-being of our customers and our community. That’s why we’re offering comprehensive relief measures including:
- Payment deferral
- Remote early settlement
- Fee waiver on ATM withdrawals
- Reduced/ waived fee domestic transfer via Online Banking
In tough and good times, we are here to help. Together we thrive.
Enquiry hotline
- Personal Banking customers1:
+84 28 37 247 247 (the South) or
+84 24 62 707 707 (the North)
1Operating 24/7 for lost or stolen card or token, dispute transactions or card related complaints, and from 8 am to 10 pm daily for other matters.
- Platinum Credit Cardholders (24/7): +84 28 37 247 248
- Premier customers (24/7): +84 28 37 247 666
Help managing your finances
Support for credit card, debit card, account, loans, and insurance customers.
Do your banking at home
Manage your everyday banking needs any time, anywhere.
News & Announcement
Get the latest information about COVID-19 and protect yourself.
Protect yourself against COVID-19 scams
Learn how to avoid scams and frauds related to the Coronavirus outbreak.
Help managing your finances
All information on this page is correct at the time of publishing. We'll be making updates as things change, so keep checking back to make sure your have the most up-to-date information.
We've announced a package of support to help you mitigate the financial impact caused by COVID-19 pandemic.
Do you banking at home
Could we save you a trip? Before heading to a branch, take a look at convenient ways to do what you need online.
We will waive remittance fee of local outward transfers in Vietnamese Dong (VND) made through Online Banking and Mobile Banking for transactions which are performed & effective from 01 Jan 2021 to 30 June 2021.
Important note: In case you want to avail the ‘no fee offer’ for existing payees, you need to add the payee name and account number again, after 10 Apr 2020, and enjoy the remittance offer.
We highly recommend you to share this information with your family and friends and encourage them to use our technology services so that you could help us protect yourself and your loved-ones during these times.
Online Banking
Online Banking lets you carry out most of your everyday transactions and more - whatever the time of day. Wherever there's an internet connection, you can log on securely and get your banking done.
Mobile Banking
Stay in control of your finances easily with our HSBC Mobile Banking app. Whether you're checking your balances or transferring money, the app lets you do your banking wherever you are.