We are here for you

After the relaxation of social distancing measures by Da Nang People Committee, our HSBC Bank (Vietnam) Ltd – Da Nang Branch is now operating as normal. The opening hours remain as usual from 08:00 to 17:00.

In the interests of everyone’s safety during this period, please continue to maintain at least 2 metres distance with each other and wear face a mask.

We are here for you. We wish you and your family the very best in health at this time.

The HSBC Da Nang Branch at Room 2, 1st floor, Office building 01 Nguyen Van Linh street, Binh Hien ward, Hai Chau District, Da Nang will temporarily change our operating hours from 08:00 to 15:00, every Monday to Friday (except Public Holidays) with effect from 17 August 2020 until further notice. 

• Customers may manage your everyday banking needs from the comfort of your home by using HSBC Online Banking, the HSBC Mobile Banking app or ATM.
• Our hotline at (84 28) 37 247 247 is still ready to support your queries at any time.

Thank you very much for your understanding and apologies for any inconvenience caused. We are here for you. We wish you and your family the very best in health at this time.

We would like to announce preferential offers to support you during COVID-19 epidemic. We recommend some helpful alternative options to do your banking easily and safely via Online Banking or HSBC Mobile Banking.

1. Free domestic transfer via Online Banking
   Remittance fee of local outward transfers in Vietnamese Dong (VND) made through Online Banking and Mobile Banking will be waived from 01 Apr 2020 to 31 Dec 2020.
2. Preferential domestic transfer via paper-based form
   New fee for paper-based transfers is in effect from 01 Apr 2020 to 31 Dec 2020, details as follow:
   1. HSBC Personal Banking Tariff (PDF, 280.4KB): from 0.055% (min VND 66,000 – max VND 1,100,000) to 0.011% (min VND 33,000 – max VND 500,000)
   2. HSBC Premier Tariff (PDF, 816.5KB): from 0.0275% (min VND 33,000 – max VND 550,000) to 0.011% (min VND 11,000 – max VND 500,000)

HSBC does hope the above helpful information along with our preferential offers will put your mind at ease and help you do your banking easily and safely.

Important notice:

1. In case you want to avail of the "no fee offer" for existing payees, you need to add the payee name and account number again, after 10 April 2020, and enjoy the remittance offer via Online Banking.
2. For transaction from 01 Apr 2020 that was applied the old fee, HSBC will refund the reduction amount to customer's account by 01 Jun 2020.

In accordance with Directive 16/CT-TTg of the Prime Minister issued on March 31, 2020 and the Official Telegraph 03/CĐ-NHNN of the State Bank of Vietnam issued on the same day on implementation of urgent measures of prevention and control of Covid-19, HSBC would like to inform that all banking services of the Bank will be provided as normal.

HSBC hereby would like to announce new preferential offers and recommend some helpful alternative options to do your banking easily and safely

1. No Fee on ATM cash withdrawal and Domestic transfer via Online Banking
   
   HSBC will waive fee of cash withdrawal transactions using HSBC Debit card at ATM in Visa Plus network in Vietnam and remittance fee of local outward transfers in Vietnamese Dong (VND) made through Online Banking and Mobile Banking. For details please click here.
   
   Applicable for transactions which are performed & effective from 10 Apr 2020 to 30 Jun 2020.
   
   Important note: In case you want to avail of the ‘no fee offer’ for existing payees, you need to add the payee name and account number again, after 10 April 2020, and enjoy the remittance offer.
2. Loan and Credit Card payment during national social distancing period.

Besides the option of cash deposit directly at our Branches/ Transaction Offices, the below options are highly recommended:

• For Loan regular payment/Credit Card payment, please make a transfer to the current/saving account requested for Loan payment/Credit Card account before the Loan/Credit Card payment due date.
• For loan early settlement request, please call our Contact Center for further assistance instead of requesting hard copy request submitted directly at the Bank as previous.

HSBC do hope the above helpful information along with our preferential offers will put your mind at ease and help you do your banking easily and safely.

Follow the call of Central Committee of the Vietnam Fatherland Front , OL 2186/NHNN-TT and OL 2094/NHNN-TT of SBV to support Vietnam’s COVID-19 relief effort and locals impacted from salinization in the Mekong Delta, HSBC Bank (Vietnam) LTD (“HSBC Vietnam”) will waive all transfer fee to the following accounts

Support for Vietnam’s COVID-19 relief effort:

1. Account Name: Uy ban Trung uong Mat tran To quoc Viet Nam (Central Committee of the Vietnam Fatherland Front)
   Account Number: 1483201009159
   Bank Name: Ngan hang Nong nghiep va Phat trien nong thon Viet Nam - Chi nhánh Thu do (Agribank)
2. Account Name: Mat tran To quoc Viet Nam - Ban cuu tro Trung uong  (Vietnam Fatherland Front – Central relief committee)
   Account Number: 001.1.00.1932418
   Bank Name: So giao dich Ngan hang thuong mai co phan Ngoai thuong Viet Nam (Vietcombank)
3. Account Name: Uy ban Trung uong Mat tran To quoc Viet Nam (Central Committee of the Vietnam Fatherland Front)
   Account Number in VND: 1261 000 1122 666
   Account Number in USD: 1261 037 0000 666
   Bank Name: Ngan hang Dau tu va phat trien Viet Nam - chi nhanh Ba Dinh (BIDV)

Support for the locals impacted from salinization in the Mekong Delta:

• Account Name:  Mat tran To quoc Viet Nam - Ban cuu tro Trung uong (Vietnam Fatherland Front – Central relief committee)
• Account Number : 001.1.00.1932418
• Bank Name: So giao dich Ngan hang thuong mai co phan Ngoai thuong Viet Nam (Vietcombank)

This offer will be applicable to Personal and Corporate customers when they transfer donations to above account numbers at counter or via digital banking (Online Banking, Mobile Banking and HSBCNet)

Applicable period: 10 Apr 2020 to 30 Jun 2020

*Note for Personal customers: For paper-based transfers to these above beneficiary accounts: total remittance fee applied for these transactions made in the month will be refunded no later than the 15th of next month.

“Vietnam Fatherland Front and HSBC Viet Nam thank you for your kind support”

The Prime Minister of the Social Republic of Vietnam has today issued Directive 16 which references a nationwide social distancing period of 15 days from 00am, 1 April 2020. As banking is considered an essential service, all HSBC Vietnam’s branches and transaction offices including ATMs will remain open.
Our Premier Counters in the Metropolitan branch and Premier Centre in the Pacific Place branch are temporarily closed. All the Premier transactions and services will be served on the ground floor. However, if you have any querries or needs, you can still contact your Premier Relationship Manager.  

While we continue the to serve the community and customers, to ensure the safety of our staffs and to follow the PM’s Directive, we will maintain the human resource in the branch at the minimum level. Please bear with us if the service is slower than normal.

Against the complicated situation of the COVID-19, we would like to advise customers to use the Bank’s digital channels including
Online Banking, mobile banking, phone banking. To discover all the ways you can bank with us, please visit https://www.hsbc.com.vn/en-vn/ways-to-bank to see how you can bank with us. Customers may also call our Contact Center at (84 28) 37 247 247 (the South) or (84 24) 62 707 707 (the North) for assistance or enquiries.

If you pay a visit to one of HSBC Vietnam’s branches or TOs, please note you will be required to conduct temperature check and wear a face mask before entering our premises.

In this period of time, HSBC will continue to closely monitor the development of the situation and stay in close contact with health authorities, introducing additional precautionary arrangements as necessary to safeguard the health of our staff, customers and visitors.

We would like to provide an update about our colleague at Nguyen Van Cu transactional office (TO) who was in contact with a customer diagnosed with COVID-19 (news on HSBC Vietnam’s public website on 18 Mar 2020). We are pleased to advise that our colleague has received official test results being Negative for COVID-19 over the weekend. Our colleague has completed her quarantine period in the government’s quarantine centre as required by Ministry of Health’s procedure.

While we at HSBC Vietnam are all glad with this positive news, we do not fall back from our vigilance with the emerging situation of the COVID-19. We continue with all the precautionary measures to ensure safe environment for our colleagues to work and customers when visiting us. 

While we are operating as normal, against the complicated situation of the COVID-19, we still advise customers to use the Bank’s digital channels including Online Banking, mobile banking, phone banking. To discover all the ways you can bank with us, please visit https://www.hsbc.com.vn/en-vn/ways-to-bank/. Customers may also call our Contact Center at (84 28) 37 247 247 (the South) or (84 24) 62 707 707 (the North) for assistance or enquiries.

If you pay a visit to one of HSBC Vietnam’s branches or TOs, please wear a face mask. You will also go through temperature screening before entering our premises.

Let’s join hands to combat the COVID-19.

We were informed by local authorities on 17 March that a colleague at Nguyen Van Cu transactional office (TO) was in contact with a customer diagnosed with COVID-19. Our colleague immediately entered a government quarantine camp as Ministry of Health’s procedure and is in stable health condition. All colleagues working in the same TO were immediately sent home for a 14 days self care as a precautionary measure.

While we have conducting frequent cleanse of our premises, we have arranged for another extra deep cleanse and disinfection of Nguyen Van Cu TO and its ATMs right after we were aware of the situation and we will continue this regular cleanse. With all these measures and the information available to us, the whole building continues to be open, so is our TO. Nguyen Van Cu TO and all other branches and TOs of HSBC Vietnam are open and serve customers as normal.

While we are operating as normal, against the emerging situation of the COVID-19, we still advise customers to use the Bank’s digital channels including Online Banking, mobile banking, phone banking. To discover all the ways you can bank with us, please visit https://www.hsbc.com.vn/en-vn/ways-to-bank/. Customers may also call our Contact Center at (84 28) 37 247 247 (the South) or (84 24) 62 707 707 (the North) for assistance or enquiries.

If you pay a visit to one of HSBC Vietnam’s branches or TOs, please note you will be required to conduct temperature check and wear a face mask before entering our premises.

In this period of time, HSBC will continue to closely monitor the development of the situation and stay in close contact with health authorities, introducing additional precautionary arrangements as necessary to safeguard the health of our staff, customers and visitors.