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We're here to help

Ask about our products and services

Whether you have any questions about our products, services, please take a look at our Frequently Asked Questions (FAQs) to see if there's a quick answer to your queries. Moreover, please select the most appropriate contact channel for us to best serve you.

Give us your compliments

At HSBC we are committed to providing you a world - class customer experience by delivering excellent products and services.

If you are happy with the way we served you or have had a good experience with us, we would love to hear about it.

This will encourage our employees to serve you better at all times.

Share your feedback

Your feedback is invaluable to helping us serve you - and all our customers - better.

It helps us maintain a high standard of service and provide products and services that meet your needs.

If you have a suggestion for us, we want to hear it.

Make a complaint

If we’ve not met your expectations, we want to know about it to make things better. Tell us your complaint and we’ll get back to you shortly.

We aim to resolve most issues within seven working days, unless otherwise required by prevailing regulations.

Some matters are more complex and can take a little longer to resolve. If that is the case, we'll keep you informed of our progress.

How to contact us

In Branch

Visit your nearest Branch/ Transaction Office and speak to a member of our team. Or you can leave your comments in the Customer Feedback box in Branch/ Transaction Office.


We will get back to you within 2 business days for requests submitted online. If you need immediate assistance, please contact us through other contact channels.

Phone Us

You can call our Contact Center on one of the following numbers:

  • Personal Banking customers2:

(84 28) 37 247 247 (the South) or

(84 24) 62 707 707 (the North)

By Post

Write to us (for complaints & feedbacks only) at:

Customer Relations Team
HSBC Bank Vietnam (Ltd)
The Metropolitan
235 Dong Khoi, District 1, Ho Chi Minh City

More information

1The information submitted through this channel is encrypted during transmission. However, it is important that you do not provide your account or credit card numbers, or convey any confidential information or banking instructions in the ‘Message’ section. Before you contact us, please read our Privacy and Security statement.

2Operating 24/7 for lost or stolen card or token, dispute transactions or card related complaints, and from 8:00 am to 10:00 pm daily for other matters. Personal Banking customers in the Central may call our Contact Center on either the number of the South or the North.