Ask about our products and services
Whether you have any questions about our products, services, please take a look at our Frequently Asked Questions (FAQs) to see if there's a quick answer to your queries. Moreover, please select the most appropriate contact channel for us to best serve you.
Give us your compliments
At HSBC we are committed to providing you a world - class customer experience by delivering excellent products and services.
If you are happy with the way we served you or have had a good experience with us, we would love to hear about it.
This will encourage our employees to serve you better at all times.
Share your feedback
Your feedback is invaluable to helping us serve you - and all our customers - better.
It helps us maintain a high standard of service and provide products and services that meet your needs.
If you have a suggestion for us, we want to hear it.
Make a complaint
If we haven’t met your expectations, we want to know about it to make things better. Tell us your complaint and we’ll acknowledge it within 3 working days of receiving it.
We aim to resolve most issues within 7 working days, unless otherwise required by prevailing regulations.
Some matters are more complex and can take a little longer to resolve. If that’s the case, we'll keep you informed of our progress.
How to contact us
In Branch
Visit your nearest Branch/ Transaction Office and speak to a member of our team. Or you can leave your comments in the Customer Feedback box in Branch/ Transaction Office.
Online1
We will get back to you within 2 business days for requests submitted online. If you need immediate assistance, please contact us through other contact channels.
- Email us:
Personal Banking customers: direct@hsbc.com.vn
Premier customers: hsbcpremiervn@hsbc.com.vn - Fill in a form:
For Questions/ Complaint/ Feedback Form
For Compliments
- Online Banking:
Log on your Online Banking and send us a message from your "Secured Message/ Send us a message".
Phone Us
You can call our Contact Center on one of the following numbers:
- Personal Banking customers2:
(84 28) 37 247 247 (the South) or
(84 24) 62 707 707 (the North)
- Platinum Cash Back, HSBC Live+ and TravelOne Credit Card holders (24/7): (84 28) 37 247 248
- Premier customers (24/7): (84 28) 37 247 666
By Post
Write to us (for complaints & feedbacks only) at:
Customer Relations Team
HSBC Bank Vietnam (Ltd)
The Metropolitan
235 Dong Khoi, District 1, Ho Chi Minh City
Vietnam
More information
1The information submitted through this channel is encrypted during transmission. However, it is important that you do not provide your account or credit card numbers, or convey any confidential information or banking instructions in the ‘Message’ section. Before you contact us, please read our Privacy and Security statement.
2Operating 24/7 for lost or stolen card or token, dispute transactions or card related complaints, and from 8:00 am to 10:00 pm daily for other matters. Personal Banking customers in the Central may call our Contact Center on either the number of the South or the North.