Table of contents

General enquiries

For your security, please do not disclose any account information in an email. For Personal Banking and Premier customers, please select the most appropriate channel for us to best serve you. We will contact you as soon as possible.

Email us:

Phone us:

If you wish to get in touch, or require urgent support, you can call our Contact Centre using the following numbers:

 

Share your compliments

We try our best to provide excellent service to all our clients. If you are happy with the way we served you or just have good experience, we would love to hear about it. This will encourage our employees to serve you better at all times.

Feedback and complaints

At HSBC we are committed to providing you a world-class customer experience by delivering excellent products and services. If you would like to recognise any of our employees who have provided excellent service or have any feedback / complaint, please contact us through the following channels.

We will aim to resolve most issues within seven working days, unless otherwise required by prevailing regulations. Some matters are more complex and can take a little longer to resolve. If that is the case, we'll keep you informed of our progress.

Online

You can write to us at  direct@hsbc.com.vn. If you have registered for online banking, you can also submit your feedback from your "Mailbox". 

By phone

You can call our Contact Center on one of the following numbers:

  • Personal Banking customers (8am-10pm daily): (84 24) 62 707 707 (the North) 
  • Personal Banking customers: (8am-10pm daily): (84 28) 37 247 247 (the South)
  • Platinum Credit Card holder (24/7): (84 28) 37 247 248
  • Premier customers (24/7): (84 28) 37 247 666

Visit our branch

You can either share your feedback, complaint or commendation with our Branch / Transactional Office Managers or Customer Service Managers, or leave your comments in the Customer Feedback box.

Write to us

Customer Relations Team

HSBC Bank Vietnam Limited

The Metropolitan,

235 Dong Khoi,

District 1,

Ho Chi Minh City

Vietnam

Branches and ATMs locations

Find your nearest branch or ATM.

Please note: customers may make cash deposit transactions and credit card payments via Multifunctional ATMs.