When your new credit card arrives, you'll need to activate it before you can use it. You can use the HSBC Vietnam app to activate your new card anytime, anywhere, so you can start using it instantly.
How to activate your card using the HSBC Vietnam app
Step 1: Log on to the HSBC Vietnam app and select your credit card account from the summary page.
Step 2: Tap 'Manage cards'.
Step 3: Select 'Activate card'
Step 4: Tap 'Activate' to submit your request.
Congratulations! Your new card will be activated instantly and ready to use.
How to activate your card over the phone
Step 1: Call our hotline:
- Premier customers: (84 28) 37 247 666
- Platinum Cash Back, HSBC Live+ and TravelOne Credit Card holders (24/7): (84 28) 37 247 248
- Personal Banking customers: (84 28) 37 247 247 then
Step 2: Press 1 for Vietnamese or 2 for English and then enter your 16-digit card number followed by '#'
Step 3: Press 1 for card activation
Step 4: Answer your security questions
Congratulations! Your new card will be activated instantly and ready to use.
How to activate your card by SMS
Check the sticker on the back of your new card for easy instructions on how to activate it by SMS.
Need more help?
You can call our Contact Center on one of the following numbers:
Premier customers (24/7): (84 28) 37 247 666
Platinum Cash Back, HSBC Live+ and TravelOne Credit Card holders (24/7): (84 28) 37 247 248
Personal Banking customers: (84 28) 37 247 247 (the South) or (84 24) 62 707 707 (the North)
Not an HSBC Online Banking customer yet?
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Available on iOS version 15 and above and Android version 9.0 and above.
HSBC Vietnam app does not support any beta or unofficial releases for iOS and Android.
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