Protecting you from fraud and financial crime

In today's increasingly connected world, it's more important than ever to ensure your security – especially when it comes to banking. That's why we're introducing HSBC Safeguard: a series of initiatives designed to provide better protection for all of our customers from fraud and financial crime across our global processes and systems.

Information is key to protection

Our systems and processes rely on us having the most up-to-date information about all of our customers. Soon you will be asked to do one or all of the following:

  • confirm or update your existing personal or business details
  • provide some new information which may include original documents

We understand that this may cause some inconvenience, and we apologise in advance for this, but we will work with you to ensure the process is as simple and straightforward as possible.

What we will do with your data

The sole purpose of gathering this information is so that our systems and processes can protect both our customers and the bank against financial crime. We take our obligation to protect your data very seriously, so all the information you provide will be subject the HSBC Group's high data and security standards. The intent is only to use this information for your protection and will NOT be used by any third parties for marketing purposes.

What you need to do next

You don't need to do anything at the moment. In order to manage the process, we'll be contacting customers individually on a phased basis to let them know when they need to update their information. Depending on your contact preferences, look out for an email or a letter in the near future.

For more information, please feel free to call your Relationship Manager or visit your local branch.

Frequently Asked Questions

Contact us

Personal Banking

HSBC Safeguard Inquiry:

(84-28) 35 203 490

Personal Banking customers:
(84-28) 37 247 247 (the South)
(84-24) 62 707 707 (the North)

Platinum Credit Cardholders:
(84-28) 37 247 248

Premier customers:
(84-28) 37 247 666

HSBC Safeguard Inquiry:

Client.Support.OPS@hsbc.com.vn

Personal Banking customers:
direct@hsbc.com.vn

Premier customers:
hsbcpremiervnm@hsbc.com.vn

If you have registered for Internet Banking, you can submit your feeback from your “Mail box” in Internet Banking.

Commercial Banking

Please contact your Relationship Manager