News, Announcement and Holiday Notice

Published on 13 December 2024.

Read the full terms and conditions.

Published on 12 December 2024.

Read the full terms and conditions.

Published on 13 December 2024.

From 27 December 2024, we will apply the new tariff with the changes related to late charges and the conversion fee for the 'Instalment Plan At Merchants of Your Choice Program' for credit card products.

Please see more details in Personal Banking Tariff (PDF) and HSBC Premier Tariff (PDF).

Published on 28 November 2024

We are in cooperation with the following couriers to deliver HSBC cards in Vietnam:

1. 247 Express Joint Stock Company
   Address: 8th Floor, Samco Building, 326 Vo Van Kiet Street, Co Giang Ward, District 1, Hochiminh City, Vietnam
   Telephone number: (84 28) 36 365 247
   Website: https://247express.vn/
2. Muon Phuong Joint Stock Company
   Address: 64-66 Thang Long Street, Ward 4, Tan Binh District, Hochiminh City, Vietnam
   Telephone number: (84 28) 62 968 551
   Website: https://azexpress.com.vn/
3. Trinh Thai Ha Trading - Services Company Limited
   Address: 610 Phan Van Tri Street, Ward 7, District 5, Hochiminh City, Vietnam
   Telephone number: (84 28) 39 239 240

Published 30 September 2024

Please be informed that with effect from 01 October 2024, we will apply the updates in:

• Transactional Account Terms and Conditions
• Credit Card Cardholder Agreement
• General Terms and Conditions
• HSBC Debit Cards Terms and Conditions
• Terms and Conditions of Personal Interest Loan
• General Terms and Conditions for Premier Customers
• Privacy Notice

Published 10 September 2024

According to the official announcement from Gojek about the decision to close down their operations in Vietnam, and the Gojek application for users in Vietnam will officially stop working from 00:00 on September 16^th, 2024. Having said that, all Partnership programs between Gojek and HSBC will be officially ended from 00:00 on September 11th, 2024 as well subsequently.

We assure that Customer’s benefits will be kept unchanged for all transactions successfully made on the Gojek application before the termination.

Published 20 July 2024

HSBC Bank (Vietnam) Ltd would like to announce that from 20 July 2024, HSBC will cooperate with the influencers Vu Van Manh (Ninh Tito) and Cam Cam Family (Hoang Tuan Kien and Hoang Thanh Loan) to promote the HSBC Live+ credit card campaign.

Vu Van Manh (Ninh Tito) will produce a social post with video format and post on his own Facebook page and Tiktok in July or August 2024.

Cam Cam Family will produce a social post with video format and post on their own Facebook page in July or August 2024.

Publish 27 Jun 2024

HSBC Bank (Vietnam) Ltd. would like to announce that from 01st July 2024, HSBC will cooperate with the influencer named Tran Khanh Vy to promote for HSBC social branding campaign: “Live a life with rich experience, opening up a world of opportunity”:

Ms. Tran Khanh Vy will produce a social post with video format and post on her own Facebook page in July 2024.

Published 26 Jun 2024

Please be informed that HSBC Bank (Vietnam) Ltd. will apply:

• Terms and Conditions of Time Deposit and Savings Deposit; effective from July 01st, 2024
• Terms and Conditions of HSBC Live+ Credit Card, effective from July 02nd, 2024
• Terms and Conditions of Personal Interest Loan, effective from July 01st, 2024
• Personal Banking Tariff, effective from July 02nd, 2024
• HSBC Premier Tariff, effective from July 01st, 2024
• General Terms and Conditions, effective from Jul 01st,2024
• Terms and Conditions of Debit Card, effective from July 02nd,2024
• Credit Card Cardholder Agreement for Personal Banking Customers, effective from July 01st,2024
• Credit Card Cardholder Agreement for Premier Customers, effective from July 01st,2024
• General Terms and Conditions for Premier Customers, effective from July 01st,2024

Published on 17 Jun 2024

Read the full terms and conditions (PDF).

Published on 27 May 2024

Read the full terms and conditions (PDF).

Published 14 May 2024

HSBC Bank (Vietnam) Ltd. would like to announce the winners of the "HSBC Visa Olympic Games Paris 2024 Prize" campaign.

See the full list of winners (PDF).

• Transactions related to USD
• Transactions related to other Currencies

Published 6 May 2024

Dear valued customers,

Following the Article 46, 13/2018/TT-NHNN of State Bank of Vietnam date 18/05/2018 providing on internal country systems of commercial banks and foreign banks’ branches and Business Contingency Plan (BCP), HSBC Vietnam would like to announce that it will suspend operations at Hanoi Branch for a BCP exercise with details as follows:

Time of suspension:

• Hanoi Branch at 29 Lieu Giai, Ngoc Khanh Ward, Ba Dinh District, Hanoi: temporarily closed from 08:00 till end of day on May 06, 2024.
• Three ATMs at 29 Lieu Giai, Ngoc Khanh Ward, Ba Dinh District, Hanoi are still operating normally.

During this time, customers can also manage their everyday banking needs at 4 HSBC Transaction Offices in Hanoi (please find the nearest Transaction Office using our branch finder) and from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused.

We are here for you. We wish you and your family the very best in health at this time.

Published 24 Apr 2024

HSBC Bank (Vietnam) Ltd would like to inform that from 30/04/2024, we will update the tariff with Summary of change can find here

Please see more details in new Personal Banking Tariff and HSBC Premier Tariff

Published on 24 Apr 2024

Read the full terms and conditions (PDF)

Published 11 Apr 2024

HSBC Bank (Vietnam) Ltd would like to inform that from 19/04/2024, we will apply the new tariff with the changes related to the conversion fee of "Instalment Plan At Merchants of Your Choice Program" of credit card product.

Please see more details in Personal Banking Tariff and HSBC Premier Tariff.

Published 26 January 2024

Please be informed that from 31st January 2024, HSBC Bank (Vietnam) Ltd. will revise General Terms and Conditions for Personal Banking Customers.

Please see more details in Summary of Changes.

Published on 24 January 2024

HSBC Bank (Vietnam) Ltd. (“HSBC”) wishes you a Happy New Year 2024!

HSBC would like to inform you that the ‘Statement Date’ for customers who hold HSBC credit card(s) with a statement date on 07^th of each month will change as follows:

• Change: ‘Statement Date’ will change to 04^th of each month (*)
• Effective date: From February 2024 statement onwards

_{(*) Statement date may change if it falls on Friday, Saturday, Sunday or public holidays. Please refer to Frequently Asked Questions for details.}

• Payment due date will change respectively. Please refer to your monthly Credit Card statement for details.

If you need any assistance, please do not hesitate to contact HSBC.

Best regards,

HSBC Bank (Vietnam) Ltd.

Published on 10 January 2024

Premier Referral Program, from 05/01/2024 to 30/06/2024. Find out more (PDF).

Published on 05 January 2024

“TRAVEL OFFERS FOR HSBC PREMIER CUSTOMERS”, from 01/01/2024 to 30/04/2024. Find more details here.

Published on 05 January 2024

HSBC Bank (Vietnam) Ltd. would like to inform that a new ATM will be operational in Hanoi starting January 5, 2024. Please also note the following:

• Location: Circle K, 16B Hang Than, Trung Truc Ward, Ba Dinh District, Hanoi
• Effective Date: January 5, 2024

Moreover, you can visit the nearest ATM location for further transactions. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/ 

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you for choosing to bank with us.

Published on 7 December 2023

1. “EXCLUSIVE OFFERS FOR HSBC PREMIER CUSTOMERS”, from 15/10/2023 to 31/01/2024. Find more details here. 
2. “VIETNAM AIRLINES LOTUSMILES OFFER FOR HSBC PREMIER CUSTOMERS”, from 15/11/2023 to 29/02/2024. Find more details here.

According to the official announcement from BAEMIN about the decision to close down their operations in Vietnam and the BAEMIN application for users will officially stop working from 0:00 December 8th, 2023; all Partnership programs between BAEMIN and HSBC will be officially ended from 0:00 December 8th, 2023 as well.

Customer’s benefits will be kept unchanged for all transactions successfully made on the BAEMIN application before the termination.

Collect points on any spend with your HSBC credit card, use your HSBC Payroll account or the HSBC Vietnam app to get the chance to win a wide range of attractive gifts this festive season.

AMAZING TRAVEL PACKAGES TO WIN FOR CUSTOMERS WHO EARN THE MOST POINTS EACH MONTH.

1 First Prize: Japan Full Package 5 Days 4 Nights Tour for 2 people

5 Second Prizes: Singapore and Malaysia Full Package 5 Days 4 Nights Tour for 2 people

10 Third Prizes: Thailand Full Package 5 Days 4 Nights Tour for 2 people

Campaign period: 7/11/2023 - 29/2/2024

FOR EVERY 20 POINTS ACCUMULATED, YOU WILL RECEIVE 1 LUCKY DRAW CHANCE AT THE END OF THE CAMPAIGN FOR THE OPPORTUNITY TO WIN A HIGH-END DIGITAL PRODUCT

2 First Prizes: Samsung QLED 85'' TV

6 Second Prizes: High-end Samsung Z Fold5 phone

10 Third Prizes: Trendy Samsung S23 Ultra phone

Campaign period: 01/12/2023 - 29/02/2024

Details:

Terms and conditions of Month Prize

Terms and conditions of Grand Prize

From 1 January 2024, we're updating our Personal Banking Tariff and Premier Tariff. For more information, please refer to the summary of changes.

• Discount VND 60,000 for payment from VND 600,000 when shopping on Shopee
• Discount VND 2 MILLION for payment from VND 20 MILLION when buying genuine Apple Products on Shopee

Explore more here

This notice is in regard to the HSBC credit card information which the cardholder has provided and / or saved with online merchant(s) (“Merchant”) for recurring payments.

In the event of card replacement, where the credit card number is unchanged and only the expiry date is changed, due to damage replacement or card renewal, HSBC will update the new expiry date to Visa according to Visa Card Association’s requirement.

Visa will subsequently send a request to the relevant merchant(s) to update the expiry in order to avoid any interruption to any subscriptions which the customer might have registered to.

This action will be taken for all HSBC Visa credit cards without requesting cardholders to enrol manually. HSBC will update information to Visa on the 15th of each month. (If this date falls on weekends or public holidays, HSBC will proceed on the next working day.)

^** Note: If the cardholder has a new card with the new card number, please register this new card information with merchant(s).

Your sincerely,

HSBC Bank (Vietnam) Ltd.

Published 19 October 2023

You can find more details here.

Please be informed that from 06 November 2023, HSBC Bank (Vietnam) Ltd. will apply new tariff with changes related to “Finance charge” of the HSBC Visa Platinum credit card & HSBC Visa Cash Back credit card.
Please see more details in Personal Banking Tariff

Published 02 October 2023

Please be informed that from 16th October 2023, HSBC Bank (Vietnam) Ltd. will revise: Premier Master Account Terms and Condition and Terms and Conditions for Personal Banking Customers

Please see more details in Summary of Changes

Published 07 July 2023

1. Prosperous New Year with HSBC credit cards. For details, please click here
2. New Year Promotion with HSBC credit cards for Monthly Prize. For details, please click here
3. New Year Promotion with HSBC credit cards for Grand Prize. For details, please click here

Published 07 July 2023

Please be informed that from 10 July 2023, HSBC Bank (Vietnam) Ltd. will revise the Annual Fee of the HSBC Classic credit card opened from 10 July 2023.

Please see more details in Personal Banking Tariff

Published 25 May 2023

Please be informed that from 01 June 2023, HSBC Bank (Vietnam) Ltd. will revise:

1. HSBC Debit Card Terms and Conditions; and
2. Credit Card Cardholder Agreement ; and
3. HSBC Premier World Mastercard® Credit Card Cardholder; and
4. Online Savings Account Terms and Conditions

Please see more details in Summary of Changes for Debit Card and Credit Card, Summary of Changes for Online Saving Account

Published 26 April 2023

HSBC Bank (Vietnam) Ltd. would like to inform that the Terms & Conditions of “DELIGHTFUL GIFTS WITH HSBC VISA CLASSIC LIVEFREE CREDIT CARDS” Promotion is applicable to Ha Noi, effective from 24/04/2023 to 12/07/2023.

You can find more details here

Published 24 April 2023

Please be informed that from 05 May 2023, HSBC Bank (Vietnam) Ltd. will revise:

1. Credit Card Cardholder Agreement 

2. HSBC Premier World Mastercard® Credit Card Cardholder Agreement 

3. Personal Banking Tariff

Please see more details in Summary of changes

Published 14 April 2023

HSBC Bank (Vietnam) Ltd. would like to inform that the Terms & Conditions of “DELIGHTFUL GIFTS WITH HSBC VISA CLASSIC LIVEFREE CREDIT CARDS” Promotion is applicable at Ho Chi Minh, Da Nang, Binh Duong, effective from 13/04/2023 to 12/07/2023

You can find more details here

Published 15 March 2023

Please be informed that from 15 March 2023, HSBC Bank (Vietnam) Ltd. will revise:

1. Premier Master Account Terms and Condition and
2. Terms and Conditions for Personal Banking Customers

Please see more details in Summary of Changes

Published 14 Mar 2023

HSBC Bank (Vietnam) Ltd. (the “Bank”, “HSBC”), would like to inform that from 10 March 2023, we update new Premier interest rates for VND Time Deposit Account & Savings Deposit with tenors: 3 months, 6 months & 12 months

You can find more details here or visit Rate and Fees page from our public website

We would like to remind you of the below important information regarding transfer request to HSBC Credit Card (Hereinafter referred to as “Card”).

Following the prevailing regulation, valid transfer request will only get credited to beneficiary’s account if the request has sufficient and correct information of beneficiary bank, beneficiary account number and beneficiary account name. If you transfer from other bank to your Card for Card payment, please ensure the following are met:

1. Choose Normal transfer option if you transfer directly to your Card number (Please do not select Instant transfer NAPAS 247 for this request); and

2. Provide accurate information on the transfer request as follows:

• Beneficiary account number: 16 digits embossed on credit card
• Beneficiary account name: Cardholder’s name
• Beneficiary bank name: HSBC Vietnam
• Beneficiary bank address: 235 Dong Khoi Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
• Amount: Amount that you want to pay for your credit card balance
• Narrative: Narrative that you want to enter (E.g. Card repayment…)

Transfer request with incorrect or insufficient information will be rejected and can result into potential fees and / or interest charges along with impact to customer’s credit history.

Note: 

(i) How to submit Normal transfer request might vary across Remittance banks. Service fee for normal transfer request, if any, will be applied by Remittance bank, not by Beneficiary bank. Please contact your Remittance bank to get more details.

(ii) You should make payment for your Card at least two (02) working days prior to payment due date so that your payment can be credited to Card successfully.

(iii) If you have a bank account at HSBC Vietnam, you can register Direct Debit authorization service for Card payment (details as the below link) and make transfer to this registered bank account by using Instant transfer NAPAS 247 or Normal transfer.

You can also make payment via one of the other convenient methods. More details at: Make your HSBC credit card payment

Your sincerely,

HSBC Bank (Vietnam) Ltd.

Please be informed that from 19 Dec 2022, HSBC Bank (Vietnam) Ltd. will revise Wealth Management Services Agreement.

Please see more details in Summary of Changes .

Dear our valued customers,

HSBC Bank (Vietnam) Ltd., would like to inform you that we will terminate operation of HSBC Dien Bien Phu Transaction office, Room 1, Ground Floor, 473 Dien Bien Phu, Ward 25, Binh Thanh District, Ho Chi Minh city, Vietnam starting from 19 December 2022.

We are sorry for any inconvenience that this may cause.

What you need to know about your account(s):

• You can continue to operate your accounts & Debit/Credit Cards as usual; and
• There will be no change in your account numbers, branch code etc; and
• You continue to have the option of operating your account from any of our branches & Transaction Offices in Vietnam; and
• You can also avail various banking services either through any of our branches or through Personal Internet Banking, Mobile Banking and ATMs.

The nearest location to the current HSBC Dien Bien Phu TO is HSBC Thao Dien Transaction Office at L1-20 + L1-21 + L1.I.03 + L.1.I.05 Pearl Center shopping mall, Thao Dien Pearl Building, 12 Quoc Huong Street, Thao Dien Ward, Thu Duc City. Find out more about HSBC Branch and ATM locations at https://www.hsbc.com.vn/en-vn/contact/branch-finder/

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you for choosing to bank with us.

Please be informed that from 01 January 2023, HSBC Bank (Vietnam) Ltd. will revise:

1. Premier Master Account Terms and Condition and 
2. Terms and Conditions for Personal Banking Customers

Please see more details in Summary of Changes for Premier customers and Personal banking customers.

HSBC Bank (Vietnam) Ltd. would like to announce the winner list of “Flying to Qatar to enjoy FIFA World Cup 2022™ with HSBC Credit Cards” campaign.

For detail, please click here. 

Published 14 Oct 2022

Please be informed that from 20 October 2022, HSBC Bank (Vietnam) Ltd. will revise:

1. Premier Master Account Terms and Condition and Terms and Conditions for Personal Banking Customers
   
2. HSBC Premier Tariff and Personal Banking Tariff
   

Please see more details in Summary of Changes

Published 27 Sep 2022

Dear Valued customers,

Due to the impact of typhoon Noru, our HSBC Da Nang Branch located in 01 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang city will be temporarily closed from 12:00 PM Tuesday, 27 Sep 2022 until further notice based on the direction from the authorities. Please also note the following:

• ATM at the HSBC Da Nang Branch will be available till 8:00 PM on 27 Sep 2022 and will then be closed until further notice
• ATM at the Da Nang International Airport, Hoa Thuan Tay Ward, Hai Chau District will not be accessible from immediate effect until further notice
• ATM at Vincom Danang, 496 Ngo Quyen, An Hai Bac Ward, Son Tra District is operating as normal, and can be accessed subject to the building being open

We will continue to provide updates to customer the operating time of HSBC Da Nang Branch once we receive further notice from Authorities. During this period, customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused.

We are here for you. We wish you and your family the very best in health at this time.

Published 04 Jul 2022

HSBC Bank (Vietnam) Ltd (“HSBC”) will stop the service of HSBC card repayment by cash deposit through Vietnam Post Transaction Office from 01 July 2022. 

Please rest assured that you can easily make payments for your HSBC credit card(s) via one of the alternative methods:

• Connected stores of Payoo. For details of available connected stores, please search information at website of Payoo.
• Transfer from other bank(s) to your HSBC credit card number(s) or to your HSBC account (if this account is registered for HSBC credit card auto-payment).

For more details of other HSBC credit card payment methods, please refer to this link

If you have any questions, please contact our Contact Center at the following numbers: 

• Personal Banking customers: Operating 24/7 for lost or stolen card or token, dispute transactions or card related complaints, and from 8:00 am to 10:00 pm daily for other matters.

- (8428) 37247247 (the South) or

- (8424) 62707707 (the North)

• Platinum Credit Card holders (24/7): (8428) 37247248
• Premier customers (24/7): (8428) 37247666

Published 22 Jun 2022

On 21 June 2022, a number of articles on Vietnamese media channels shared the news of a fraud case that mentioned a Vietnamese company. The company named themselves HSBC Vietnam Finance Group. We would like to officially confirm that HSBC Bank (Vietnam) Ltd. (In Vietnamese: Ngân hàng TNHH Một Thành Viên HSBC (Việt Nam) has no relation to this company. We, HSBC Bank (Vietnam) Ltd., is a 100% foreign owned bank that is incorporated in Vietnam, operating in compliance with Vietnamese law and regulations. HSBC is the trademark that is registered globally by HSBC Holdings Plc.

For the last 150 years from establishment in Vietnam we have been focusing on developing financial products and services to bring values to Vietnam and its people, contributing to the development and the integrity of Vietnam's financial market.

Please be informed that from 01 Mar 2022, HSBC Bank (Vietnam) Ltd. will revise HSBC Debit Card Terms and Conditions.

Please see more details in Summary of changes.

As of 7 February 2022, we updated our Card Purchase Transaction Dispute Forms and ATM Transaction Dispute Form to the new Cardholder Dispute Form with Adobe Live Sign Technology.

With this new, hassle free way to submit your card transaction dispute, you no longer have to visit our Branch / Transaction Office or call our Contact Center. Now you can use Live Sign Form to fill and submit the form entirely online. Just enter your required details in the form, provide your digital signature, verify with your email address, and we'll start processing your request in accordance with the relevant regulations.

If you have any questions, please contact us.

HSBC Bank (Vietnam) Limited ("HSBC") is delighted to announce that the Digital Secure Key ("DSK") feature will replace your current physical Security Device from 13 January 2022. Please update the latest version of your HSBC Vietnam application to activate your DSK and experience an easier and secure way to bank online.

If you decide not to activate your DSK, you'll still continue using physical Security Device but only be able to access your Online Banking (via web browser).

For more information, please contact our Contact Center using the following numbers:

• Premier customers (open 24/7): (84 28) 37 247 666
• HSBC Visa Platinum (open 24/7): (84 28) 37 247 248
• Personal customers: (84 28) 37 247 247 (in the South) or (84 24) 62 707 707 (in the North). Open 8:00 am to 10:00 pm daily for general questions. But 24/7 for lost or stolen cards or token, dispute transactions or card related complaints.

We would like to inform that HSBC ATMs had stopped supporting the cash withdrawal for non-HSBC VISA debit cards from 16/11/2021 and non-HSBC Union Pay debit cards from 19/11/2021 which are issued by domestic banks.

MasterCard debit cards issued by local banks will continue to be supported at HSBC ATMs. Please rest assured that this change will not affect the acceptance of HSBC cards at any HSBC or non-HSBC ATMs (with VISA/PLUS® logo).

If you have any questions, please contact our Contact Center at one of the following phone numbers:

• Premier customers (24/7): (84 28) 37 247 666
• Platinum Credit Card holder (24/7): (84 28) 37 247 248
• Personal Banking customers: Operating 24/7 for lost or stolen card or token, dispute transactions or card related complaints, and from 8:00 am to 10:00 pm daily for other matters.

- (84 28) 37 247 247 (the South) or

- (84 24) 62 707 707 (the North)

Please be informed that from 03 January 2022, HSBC Bank (Vietnam) Ltd. will revise:

1. Terms and Condition (PDF, 1.3MB) and Banking tariff (PDF, 782KB) for Premier customers 
   
2. Terms and Condition (PDF, 645KB) and Banking tariff (PDF, 358KB) for Personal Banking customers

Please see more details in Summary of changes (PDF, 437KB) for Premier customers and personal banking customers.

Dear Valued Customer,

Due to the current social distancing Directive No. 16/CT-TTg from the Prime Minister of Vietnam for the prevention and control of COVID-19, the delivery timeline for your Credit card, Debit card (“Card(s)”) and/or PIN will be revised to the following:

• In the Central and South region: deliveries will be temporarily suspended until further notice
• In the North: the delivery will be slightly delayed depending on different areas

The Bank will deliver your Card(s) and/or PIN(s) as soon as the delivery operation resume by the Authorities.

Important note for HSBC Credit card holder: The adjustment of the Credit Card and/or PIN delivery time mentioned in this notice will not change the repayment obligation in full and on time for the monthly statement, fees and interest occurred (if any).

During this period, you can manage your daily banking needs from the comfort of your home with HSBC Online Banking or the HSBC Mobile Banking app.

Should you have other requests

Please call us at one of the following numbers:

• Premier customers: (84 28) 37 247 666, operating 24/7
• Visa Platinum Cardholders: (84 28) 37 247 248, operating 24/7
• Personal customers: Operating 24/7 for lost or stolen card or token, dispute transactions or card related complaints, and from 8:00 am to 10:00 pm daily for other matters:

- (84 28) 37 247 247 (in the South)

- (84 24) 62 707 707 (in the North)

Thank you for your cooperation and wishing you and your family health and safety during this epidemic.

Please be informed that from 10 August 2021, HSBC Bank (Vietnam) Ltd. will revise:

1. Premier Master Account Terms and Condition (PDF, 1.50MB); and
2. Terms and Conditions (PDF, 917KB) for Personal Banking Customers.

Please see more details in Summary of Changes (PDF, 569KB) for Premier customers and personal banking customers.

Please be informed that from 09 July 2021, HSBC Bank (Vietnam) Ltd. will change Banking Tariff (PDF, 781KB) for Personal and Premier customers (PDF, 810KB).

Click to view the summary of change (PDF, 378KB).

We are updating the redemption rate applied for Annual Fee Rebate from 27 May 2021. Please refer here(PDF, 393KB) for further details.

Please be informed that from 17 May 2021, HSBC Bank (Vietnam) Ltd. will revise:

1. Premier Master Account Terms and Condition (PDF, 564KB); and
2. Terms and Conditions (PDF, 670KB) for Personal Banking Customers.

Please see more details in Summary of Changes (PDF, 522KB) for Premier customers and personal banking customers.

We would like to inform that HSBC Bank (Vietnam) Limited ("HSBC") has stopped the cash deposit service to Credit card via Multi-function ATMs at HSBC Branches/ Transaction Offices since March 2021. 

Please rest assured that other functions of our ATM including cash deposit to your account are still working normally. For more details, please refer to the Available Credit Card payment methods(PDF ,484KB).

If you have any questions, please call our Contact Center by the following numbers:

• Personal Banking customers: Operating 24/7 for lost or stolen card or token, dispute transactions or card related complaints, and from 8:00 am to 10:00 pm daily for other matters.
  (84 28) 37 247 247 (the South) or
  (84 24) 62 707 707 (the North)
• Platinum Credit Card holder (24/7): (84 28) 37 247 248
• Premier customers (24/7): (84 28) 37 247 666

Dear Customer,

Thank you for banking with HSBC Bank (Vietnam) Limited ("HSBC").

We like to ensure our customer are well informed, so we would like to remind you the below important information for the legal purpose of credit card transactions to comply with State bank of Vietnam's regulations.

You are not allowed to withdraw cash at merchants using your credit card

A credit card is typically used to purchase items at a merchant and you can legally withdraw cash from your credit card issued by HSBC from an ATM. If any merchants offer you an option to withdraw cash from your credit card, it's a fictitious transaction at merchant without occurrence of any sale of goods and provision of services which is one of prohibited acts under Circular 19/2016/TT-NHNN and a break of HSBC Credit Card Cardholder Agreement ^(*).

Legal implications

Under the State Bank of Vietnam, Circular 19/2016/TT_NHNN and its accompanied amendments, customers suspected of performing fictitious transactions will be reported and may be fined up to VND 150,000,000 by the authorities.

In addition to a fine, the Bank reserves the right to cancel your card immediately if we detect this suspicious activity on your card according to HSBC Credit Card Cardholder Agreement ^(*).

(*)HSBC Premier World Mastercard Credit Card Cardholder Agreement (applied for HSBC Premier World Mastercard Credit Card) and HSBC Credit Card Cardholder Agreement (applied for HSBC Visa Credit Card).

Key points to remember

• Do not withdraw cash from any merchants using your credit card, this could lead to a fine and your credit card being cancelled.
• The legal way of withdrawing cash from your Credit Card is from ATM
• You shall use the Card only for legal purposes and in accordance with Vietnamese laws.

If you have any questions

Please call us at one of the following numbers:

• Premier customers: (84 28) 37 247 666, operating 24/7
• Visa Platinum Cardholders: (84 28) 37 247 248, operating 24/7
• Personal customers: Operating 24/7 for lost or stolen card or token, dispute transactions or card related complaints, and from 8:00 am to 10:00 pm daily for other matters:
  - (84 28) 37 247 247 (in the South)
  - (84 24) 62 707 707 (in the North) 

Dear Valued Customers,

After the relaxation of quarantine by People Committee of Hoan Kiem District relating to Sun Red River Building, 23 Phan Chu Trinh, Phan Chu Trinh Ward, Hoan Kiem District, Ha Noi, our Phan Chu Trinh transaction office will gradually increase our frontline staff to serve customers at our best. The Transaction Office will be re-opening on 01Mar2021 at 09h00. 

In the interests of everyone’s safety during this period, please continue to maintain at least 2 metres distance with each other and wear face a mask.

We are here for you. We wish you and your family the very best in health at this time.

Please be informed that from 25/02/2021, HSBC Bank (Vietnam) Ltd. will stop sending SMS and email alert for HSBC Credit Card transactions which are declined due to invalid CVV2 & expiry date. Other current SMS and email alerts will be sent as usual.

Dear our valued customers,

Our HSBC Phan Chu Trinh Transaction Office at 23 Phan Chu Trinh, Phan Chu Trinh Ward, Hoan Kiem District, Ha Noi will temporarily closed from 17 Feb 2021 under instruction of Anti-epidemic Steering Committee. The Transaction Office will open back to normal once having approval from Authorities.

• During this period, customers can reach to our nearest Branch at Pacific Place, 83B Ly Thuong Kiet, Hoan Kiem District, Ha Noi for further support.
• Customers may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.
• Our hotline at (84 28) 37 247 247 is still ready to support your queries at any time.

Thank you very much for your understanding and sorry for any inconvenience may cause. We wish you and your family the very best in health at this time.

Please be informed that from 24 February 2021, HSBC Bank (Vietnam) Ltd. will revise:

1. Premier Master Account Terms and Condition (PDF, 1.47MB); and
2. Terms and Conditions (PDF, 633KB) for Personal Banking Customers.

Please see more details in Summary of Changes (PDF, 872KB) for Premier customers and personal banking customers.

Please be informed that from 31 January 2020, the terms and conditions of Credit Card Cardholder Agreement is updated:

1. HSBC Credit Card Cardholder Agreement (PDF, 587KB) applies to HSBC Visa Platinum, HSBC Visa Classic, Visa Cash Back
2. HSBC Premier World Mastercard® Credit Card Cardholder Agreement (PDF, 602KB)

HSBC Bank (Vietnam) Limited ("HSBC") is delighted to announce that the Digital Secure Key feature will be available on the HSBC Vietnam mobile banking application from 24 February 2021. This feature will replace the physical Security Device to generate security codes for Online Banking logon and transaction verification.

Please check and update the latest version of your HSBC Vietnam mobile banking app to activate your Digital Secure Key and experience an easier and secure way to bank online.

For more information, please contact our Contact Center using the following numbers:

• Premier customers (open 24/7): (84 28) 37 247 666
• HSBC Visa Platinum (open 24/7): (84 28) 37 247 248
• Personal customers: (84 28) 37 247 247 (in the South) or (84 24) 62 707 707 (in the North). Open 8:00 am to 10:00 pm daily for general questions. But 24/7 for lost or stolen cards or token, dispute transactions or card related complaints.
  

Please be informed that from 11 January 2021, HSBC Bank (Vietnam) Ltd. will change Banking Tariff for Personal and Premier customers.

Click to view the updated HSBC Personal Banking Tariff (PDF, 736KB) and HSBC Premier Tariff (PDF, 449KB)

Please be informed that from 01 Jan 2020, HSBC Bank (Vietnam) Ltd. will revise:

1. Rewards Programme Terms and Conditions (PDF, 340KB)
   
2. HSBC Cash Back Credit Card Terms and Conditions (PDF, 420KB)
   
3. Instalment Plan with 0% Interest Terms and Conditions (PDF, 549KB)
   
4. Instalment At Merchants Of Your Choice With HSBC Credit Card Terms and Conditions (PDF, 484KB)
   

Please see the Summary of Changes (PDF, 404KB) for more details.

HSBC Bank (Vietnam) Ltd. ("HSBC") proudly introduces "Step-up Time Deposit", a new product starting 01 Dec 2020. The "Step-up Time Deposit" gives you two major benefit: Interest rate of up to 5.7% p.a, and no claw back for early withdrawal.

Please visit the Terms and Conditions (PDF, 716KB) and Interest rates to read the details.

Please be informed that from 01 Dec 2020, HSBC Bank (Vietnam) Ltd. will revise:

1. Premier Master Account Terms and Condition (PDF, 551KB); and
2. Terms and Conditions for Personal Banking Customers (PDF, 634KB).

Please see more details in Summary of Changes (PDF, 306KB) for Premier customers and personal banking customers.

HSBC Bank (Vietnam) Ltd. ("We", "the Bank") are delighted to announce our updates with follow details:

1. Pin reset via SMS for HSBC Debit Card now available

Effective from 05 October 2020, HSBC Debit Card Cardholders have another channel to submit request to reset Card PIN via SMS. To submit the request, please send a text to 6067 with the below syntax (SMS fee: VND 1,000/SMS):

HSBC_PDC_Last 4 digits of Debit Number_Last 6 digits of Passport Number send to 6067

Explanation:

• Last 4 digits of Debit Number: last 4 digits of HSBC Debit Card needs to be reset PIN.
• Last 6 digits of Passport Number: last 6 digits of Passport Number of Debit Cardholder registered with HSBC.

Notice:

• All requests have to be sent from the Cardholder's mobile phone number registered with HSBC.
• You will receive a SMS confirming successful receipt of your request. The Bank will process your request within 01 working day and inform you the outcome by SMS. Your new PIN will be sent to your registered correspondence address.

2. Update on Employee Banking Solution ("EBS"), Personal Banking Tariff and General Terms & Conditions

Effective from 12 Oct 2020, Employee Banking Solution will be enhanced to:

• No fee on cash withdrawal transaction at Visa Plus ATM network within Vietnam.
• Auto upgrade to the new EBS package with preferential fee/ interest rate for accounts with monthly salary credit.

You can refer to updates in summary of changes (PDF, 361KB) or details in the HSBC Personal Banking Tariff (PDF, 773KB) and the General Term and Conditions (PDF, 604KB).

From 15 September 2020, HSBC Credit Card Cardholders have another channel to submit request to reset Credit Card PIN via SMS, as a new service from HSBC Bank (Vietnam) Ltd. ("the Bank"). To submit the request, please send a text to 6067 with the below syntax (SMS fee: VND 1,000/SMS):

HSBC_PCC_Last 4 digits of Credit Number_Last 6 digits of Passport Number send to 6067

Explanation:

• Last 4 digits of Credit Number: last 4 digits of Primary Credit Card or Supplementary Card number needs to be reset PIN.
• Last 6 digits of Passport Number: last 6 digits of Passport Number of Primary Credit Cardholder registered with HSBC.

Notice:

• All requests have to be sent from the Primary Credit Cardholder's mobile phone number registered with HSBC.
• You will receive a SMS confirming successful receipt of your request. The Bank will process your request within 01 working day and inform you the outcome by SMS. Your new PIN will be sent to your registered correspondence address.

We would like to announce the new feature available on our Online Banking as below.

From 14 July 2020 onwards, you will be asked to create a new password upon logon for Online Banking (*). This is a one-time request and the new password will be used when you install the HSBC Mobile Banking app for the first time (**) and activate your new or replacement Security Device. The logon process still remains the same using your username and security code generated from your Security Device.

For more information, please contact our Contact Centre using the following numbers:

• Personal Banking customers (8am-10pm daily): (84 28) 37 247 247 (the South)
• Personal Banking customers (8am-10pm daily): (84 24) 62 707 707 (the North)
• Platinum Credit Card holder (24/7): (84 28) 37 247 248
• Premier customers (24/7): (84 28) 37 247 666

(*) If you have registered to Online Banking with your Phone Banking Number after 26 May 2020, you are not required to create a new password.

(**)This does not impact customers who already have and use HSBC Mobile Banking app.

From 10 July 2020, we will be resume 'VND Time Deposit' opening feature throughour Internet Banking. In line with the current optimization initiative, we have made the Time Deposit accounts opening easier and more convenient.

For more information and assistance, please contact our Contact Centre using the following numbers:

• Personal Banking customers (8am-10pm daily): (84 28) 37 247 247 (the South)
• Personal Banking customers (8am-10pm daily): (84 24) 62 707 707 (the North)
• Platinum Credit Card holder (24/7): (84 28) 37 247 248
• Premier customers (24/7): (84 28) 37 247 666
  

From 29 June 2020, HSBC Bank (Vietnam) Ltd would like to introduce new feature on HSBC Premier World Mastercard® Credit Cardholder.

For recurring transactions on your credit card, you no longer need to update card details when your card is lost or stolen or damage or expired.

New credit card details will be updated automatically and you continue to enjoy uninterrupted service.

This functionality will be updated for existing and new customers without enrollment.

Kindly refer to Frequently Asked Questions of "What is Automatic Billing Updater for recurring transaction for HSBC Premier World Mastercard® Credit Card?" for more details.

HSBC would like to inform you that Verified by Visa/ Mastercard SecureCode service will undergo system change on the new registration and password reset function in Internet Banking. As a registered user, you can go to HSBC Internet Banking to change your Secure Pay password until 30 May 2020.

Effective from 01 June 2020, for Verified by Visa/ Mastercard SecureCode concern, you will have to call our Contact Center using the following number:

• Personal banking customers: (84 28) 37 247 247 (the South) or (84 24) 62 707 707 (the North), operating 24/7
• Platinum Credit Cardholders: (84 28) 37 247 248, operating 24/7
• Premier customers: (84 28) 37 247 666, operating 24/7

Check our list of frequently asked questions for quick answers to all your queries.

Please be informed that from 30 March 2020, the terms and conditions of Credit Card Cardholder Agreement is updated:

1. Credit Card Cardholder Agreement (PDF, 407KB) applies to HSBC Visa Platinum, HSBC Visa Classic, Visa Cash Back; and
2. HSBC Premier World Mastercard® Credit Card Cardholder Agreement (PDF, 423KB)
   
   Please refer to the Summary of Changes (PDF, 304KB) for the details.

From 01 April 2020, HSBC Bank (Vietnam) Ltd will change Banking Tariff for personal customers.

Click to view the updated HSBC Personal Banking Tariff (PDF, 736KB) and HSBC Premier Tariff (PDF, 449KB).

We would like to announce that the new version 2.23 of the HSBC Mobile Banking app will not support the iOS 12.1 or below and Android 5.0 or below to enhance the security and provide the best possible support for your mobile banking. This means that mobile devices using the iOS 12.1 or below and Android 5.0 or below will not be able to access the latest version of the HSBC Mobile Banking app.

Please check and update your OS version as soon as possible in order to continue to enjoy our banking services on HSBC Mobile Banking app.

For more information, please contact our Contact Center using the following numbers:

• Personal Banking customers: (84 24) 62 707 707 (the North)
• Personal Banking customers: (84 28) 37 247 247 (the South)
• Platinum Credit Card holder: (84 28) 37 247 248
• Premier customers: (84 28) 37 247 666

From 15 January 2020, HSBC Bank (Vietnam) Ltd will apply new interest rate for HSBC Visa Platinum Credit Cards.

Click to view the updated HSBC Personal Banking Tariff here (PDF, 662KB).

From 02 January 2020, HSBC Bank (Vietnam) Ltd will apply new fee tariff for HSBC Visa Platinum Credit Cards.

Click here (PDF, 265KB) to view the updated HSBC Personal Banking Tariff.

Please be informed that from 25 December 2019, the channel to register the HSBC Credit Card Balance Conversion Plan Program (the "Program") is updated.

Please refer to Terms and Condition here (PDF, 219KB).

The Program details are mentioned here.

Please be informed that from 16/12/2019, HSBC Bank (Vietnam) Ltd. will revise:

1. HSBC Credit Card Terms and Condition for Platinum, Cash Back and Classic Credit Card (PDF, 384KB)
2. HSBC Credit Card Terms and Condition for Premier World Mastercard® (PDF, 353KB)
   

Please click here for the attached Summary of Changes (PDF, 204KB)

Please be informed that HSBC Bank (Vietnam) Ltd. will update on SMS & Email Alert for HSBC Credit Card transactions:

• From 10/12/2019 for HSBC Visa Platinum Credit Card
• From 11/12/2019 for HSBC Premier World Mastercard®, HSBC Visa Cash Back, HSBC Classic Credit Card

Please visit the Summary of Changes (PDF, 126KB) to read the details.

For further queries, please visit Frequency Asked Questions for Credit Card for reference.

Please be informed that from 01/12/2019, you can redeem your Reward Points via calling our Contact Center as following:

• HSBC Premier World Mastercard Cardholders: (84 28) 37 247 666 - press "2" and "0"
  Please refer to Rewards Catalogue here for detail.
• HSBC Visa Platinum Cardholders: (84 28) 37 247 248 - press "2" and "0"
  Please refer to Rewards Catalogue here for detail.
• HSBC Visa Classic Cardholders: (84 28) 37 247 247 - press "2" and "3"
  Please refer to Rewards Catalogue here for detail.

Redemption requests via Online Rewards Catalogue on HSBC Internet Banking from 01/12/2019 shall be invalid.

Please refer to reward program detail at here.

Please be informed that from 28/11/2019, HSBC Bank (Vietnam) Ltd. will update "Phonebanking Services Terms And Conditions". Please visit the Summary of Changes for more details.

We would like to announce that from Nov 25th 2019 onwards, there are some features, services of our Internet Banking and Mobile Banking services will be temporarily unavailable for your use as we are in progress of transforming our Internet Banking and Mobile Banking with the advanced technologies.

We will notify you as soon as these features, services have resumed working.

In the meantime, you could always process these banking services offline normally in all HSBC Branch/Transaction Offices or contact our Contact Center for more details.

You can also continue using other features of Internet Banking or Mobile Banking application which are still available as it is.

We sincerely apologize for any inconvenience this may cause and genuinely hope you to keep being our valued partner.

For more Information and details of the impacted services, you can call our Contact Centre using the following numbers:

• Personal Banking customers (8am-10pm daily): (84 24) 62 707 707 (the North)
• Personal Banking customers (8am-10pm daily): (84 28) 37 247 247 (the South)
• Platinum Credit Card holder (24/7): (84 28) 37 247 248
• Premier customers (24/7): (84 28) 37 247 666

Published 25 November 2024

Starting from 2^nd December 2024, we’ll stop sending you SMS summarising your credit card monthly statement ('Card Statement')(*). ((*)The SMS summarising credit card monthly statement is the SMS with content: Card number, Statement date, Statement balance, Minimum amount, Payment due date)

Instead, HSBC will send this summary via email to your registered email address. For more detail, please see the updated Credit Card Cardholder Agreement, which is effective from 2^nd December 2024.

You can also check the details of transactions in your Card Statement by checking:

• your monthly e-Card Statement sent to your email address registered at HSBC as an encrypted PDF file - you will be provided with a unique password to open this PDF file
• your monthly e-Card Statement, stored in your Online Banking
• successful transactions made on card via your HSBC Mobile Banking app

If you haven't used the HSBC Mobile Banking app, please see our Mobile Banking page for details of how to get started.

To always receive information from HSBC, please make sure your email is registered correctly with HSBC and updated immediately if there are any changes.

Published 01 Oct 2024

Please be informed that HSBC Bank (Vietnam) Ltd. will apply document submission requirement to continue using Credit Card and Debit Card from 1st Oct 2024 until new notifications.

1. Required documents for Credit Card:

• Vietnamese:

     12-digit Identity/Identity Citizen card with integrated chip

•  Foreigners:

     - Passport with Visa (or equivalent document^(*))

     - Residence documents: Visa (or equivalent document^(*))/ Work permit issued by competent authority.

Note: ^(*)Visa equivalent document is one of the following documents issued by the competent authority:

      - eVisa

      - Vietnamese passport (for multinational customers)

      - Certificate of Visa exemption

      - Temporary/ Permanent resident card

      - APEC Business Travel Card (valid for travel to Vietnam)

If customer doesn’t submit the required document(s) before the requested date?

      - HSBC will temporarily block the card before the above documents get expired.

      - For credit card of foreigner: we’ll cancel the card after two (02) months since the temporary block date mentioned

2. Required documents for Debit Card:

• Vietnamese:

      12-digit ID with integrated chip

• Foreigners:

     - Passport with Visa (or equivalent document)

     - Residence documents: Visa (or equivalent document)/ Work permit issued by competent authority.

Note: Visa equivalent documents include

     - eVisa

     - Vietnamese passport (for multinational customers)

     - Certificate of Visa exemption

     - Temporary/ Permanent resident card

     - APEC Business Travel Card (valid for travel to Vietnam)

The bank will block the Debit Card before the above documents expire and may cancel the card two months later if the customer does not update the documents.

Published 30 August 2024

HSBC Bank (Vietnam) Ltd. announces the Capital Adequacy Ratio as at 30 June 2024.

Read the report for more details

HSBC Bank (Vietnam) Ltd. announces the Summarised Interim Financial Statements for the six-month period ended 30 June 2024.

Read the report for more details

Please be informed that from 1 August 2024, HSBC Bank (Vietnam) Ltd. has published the HSBC Personal Data Protection Notice to Supplier.

Read the full notice (PDF) for more details.

HSBC Bank (Vietnam) Ltd. announces the Summarised Financial Statements for the year ended 31 December 2023.

Please click here for details.

HSBC Bank (Vietnam) Ltd. announces the Capital Adequacy Ratio as at 31 December 2023.

Please click here for details.

Please be informed that from 01 September 2023, HSBC Bank (Vietnam) Ltd. updates the Privacy and Security policy.

Please see more details in Privacy and Security

HSBC Bank (Vietnam) Ltd. announces the Summarised Financial Statements for the year ended 31 December 2022.
Please click here for details.

HSBC Bank (Vietnam) Ltd. announces the Capital Adequacy Ratio as at 31 December 2022.

Please click here for details.

Published 6 Jan 2023

HSBC Bank (Vietnam) Ltd. (“the Bank”, “HSBC”) would like to inform that we are in cooperation with the following couriers to deliver HSBC Cards in Vietnam. 

Address: 64-66 Thang Long Street, Ward 4, Tan Binh District, Hochiminh City, Vietnam
Telephone number: (028) 62968551
Website: azexpress.com.vn

Address: 610 Phan Van Tri Street, Ward 7, District 5, Hochiminh City, Vietnam
Telephone number: (028) 3923 9240

HSBC Bank (Vietnam) Ltd. announces the Capital Adequacy Ratio for the year ended 31 December 2021.

Please click here for details.

HSBC Bank (Vietnam) Ltd. announces the summarised financial statements for the year ended 31 December 2021.

Please click here for details.

We regretfully inform you that we have temporarily suspended Pay new payee(s) in “Global Transfers to other HSBC accounts” feature, for maintenance and enhancement. This is expected to be completed by the second half of 2022. Please be noted that this suspension does not impact the existing beneficiary(es) in your payee list. During this period, you may use normal ‘Pay and Transfer’ function through Online Banking, under the Move Money section, as an alternative solution. For any immediate assistance, please contact our 24/7 Contact Center at (84 28) 37 247 666 or your Premier Relationship Manager.

Dear our valued customers,

Our Ho Chi Minh Branch at Metropolitan Building, 235 Dong Khoi, Ben Nghe Ward, District 1, HCMC will temporarily closed on 27 December 2021 for repair work. The branch will open back to normal on 28 December 2021 from 08:00

• During this period, ATMs at Ho Chi Minh Branch will remain available for your needs. Customers can reach out to our other branches and transaction offices for further supports. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/
• Customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.
• Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused.

We wish you and your family the very best in health at this time.

Dear Valued customers,

We would like to update that due to change in business strategy HSBC (Vietnam) Ltd. (“HSBC”) will cease the distribution of Healthier 100 manufactured by AIA (Vietnam) Life Insurance Ltd. (“AIA”), effective 16 Dec 2021. It shall not prejudice any benefits of the customer who has bought and is maintaining Healthier 100 policy(ies) with AIA. AIA shall continue performing its obligations under the term and conditions of the relevant Healthier 100 policy(ies) toward customer.

In the interest of everyone’s safety during this period, please continue to follow the 5K, maintain at least 2 meters distance between each other, wear a face mask and do not gather in groups.

You may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

We are here for you. We wish you and your family the very best in health at this time.

Dear Valued customers, 

From Saturday, 11 Dec 2021, HSBC Thao Dien transaction office located at Thao Dien Pearl Building, 12 Quoc Huong Street, Thao Dien Ward, District 2, Ho Chi Minh city will be operational as usual as per the below schedule:

• Monday to Friday: 8:00 a.m - 5:00 p.m (except for public holiday and bank holiday)
• Saturday: 9:00 a.m - 1:00 p.m

In the interest of everyone’s safety during this period, please continue to maintain at least 2 meters distance between each other, wear a face mask and do not gather in groups.

You may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

We are here for you. We wish you and your family the very best in health at this time.

Dear Valued customers, 

We would like to update that due to change in business strategy HSBC Bank (Vietnam) Ltd. will cease the new sales of Car Insurance, underwritten by Bao Viet Insurance Corporation, effective 1 Nov 2021. The Car Insurance is only available to renewal Car Insurance customers.

In the interest of everyone’s safety during this period, please continue to maintain at least 2 meters distance between each other, wear a face mask and do not gather in groups.

You may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

We are here for you. We wish you and your family the very best in health at this time.

Dear Valued customers, 

From Saturday, 06 Nov 2021, HSBC Thao Dien transaction office located at Thao Dien Pearl Building, 12 Quoc Huong Street, Thao Dien Ward, District 2, Ho Chi Minh city will be operational as usual as per the below schedule (except for public holidays and bank holidays):

• Monday to Friday: from 08:00 to 17:00
• Saturday: from 09:00 to 14:00

In the interest of everyone’s safety during this period, please continue to maintain at least 2 meters distance between each other, wear a face mask and do not gather in groups.

You may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

We are here for you. We wish you and your family the very best in health at this time.

Dear Valued customers,

From Monday, 04 Oct 2021, all Branches & Transaction offices in Ho Chi Minh City and Binh Duong will be operational from 8:00 to 17:00 (Monday to Friday, except for public holiday and bank holiday).

In the interests of everyone’s safety during this period, please continue to maintain at least 2 meters distance with each other, wear a face mask and not gather in group.

You may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

We are here for you. We wish you and your family the very best in health at this time.

Dear Valued customers, 

HSBC Bank Viet Nam Ltd. would like to provide the below updates relating to the Branches and Transaction Offices in Ho Chi Minh City:

HSBC Ho Chi Minh Branch at Metropolitan Building, 235 Dong Khoi District 1 HCMC will continue to operate from 8:00 to 15:30 (Monday to Friday, except for public holiday and bank holiday). From Friday, 01 Oct 2021, all other Branches and Transaction offices located in Ho Chi Minh City will be operational with the above mentioned business schedule.

In the interests of everyone’s safety during this period, please continue to maintain at least 2 meters distance with each other, wear a face mask and not gather in group.

Customers may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

We are here for you. We wish you and your family the very best in health at this time.

Dear Valued customers,

According to the published information on the official website of Binh Duong Province, Thu Dau Mot City has been declared a "Green Zone" and started a new normal state from Friday 10 September, 2021. Accordingly, HSBC Bank Viet Nam Ltd. would like to announce that HSBC Binh Duong Branch located at 35 Phu Loi Street, Phu Loi Ward, Thu Dau Mot will be back to operation from Thursday, 16 Sep 2021 from 08:00 AM to 03:30 PM (Monday to Friday, except for public holiday and bank holiday).

In the interests of everyone's safety during this period, please continue to maintain at least 2 meters distance with each other, wear a face mask and not gather in group.

Customers may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

We are here for you. We wish you and your family the very best in health at this time.

To strengthen anti-epidemic measures, HSBC Bank Viet Nam Ltd. would like to provide the below updates relating to the operation of Branches & Transaction Offices in Ho Chi Minh City and Binh Duong:

HSBC Ho Chi Minh Branch at Metropolitan Building, 235 Dong Khoi District 1 HCMC will continue to operate from 8:00 am to 3:30 pm (Monday to Friday, except for public holiday and bank holiday).

All other Branches and Transaction offices located in Ho Chi Minh City and Binh Duong will remain temporarily closed from Tuesday, 07 Sep 2021 until further notice. If there are any changes to this based on further announcement from the Authorities, we will keep our customers posted with the latest updates.

During this period, customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Moreover, you can visit the nearest ATM location for further transactions. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/ 

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused. 

We are here for you. We wish you and your family the very best in health at this time.

HSBC Bank (Vietnam) Ltd. announces the Capital Adequacy Ratio for the six-month period ended 30 June 2021.

Please click here (PDF, 5.14MB) for details.

HSBC Bank (Vietnam) Ltd. announces the summarised interim financial statements for the six-month period ended 30 June 2021.

Please click here (PDF, 3.25MB) for details.

Dear Valued customers, 

Our HSBC Da Nang Branch located in 01 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang city will be temporarily closed from Thursday, 26 Aug 2021 to Friday, 03 Sep 2021 to comply with the epidemic prevention and control at the request of People's Committee of Da Nang city. HSBC Da Nang Branch will be back to normal operation from Monday, 06 Sep 2021. If there are any changes to this based on further announcement from the Authorities, we will keep our customers posted with the latest updates.

During this period, customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Moreover, you can visit the nearest ATM location for further transactions. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/ 

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused. 

We are here for you. We wish you and your family the very best in health at this time.

Dear Valued customers,

To strengthen anti-epidemic measures from 23 August 2021, HSBC Bank Viet Nam Ltd. would like to announce that HSBC Binh Duong Branch will be temporarily closed from Monday, 23 Aug 2021 to Monday, 6 Sep 2021 and will be back to normal operation from Tuesday, 07 Sep 2021. If there are any changes to this based on further announcement from the Authorities, we will keep our customers posted with the latest updates.

During this period, customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Moreover, you can visit the nearest ATM location for further transactions. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused. 

We are here for you. We wish you and your family the very best in health at this time.

Dear Valued customers,

In light of the direction of the People’s Committee Ho Chi Minh City on strengthening anti-epidemic measures from 23 August 2021, HSBC Bank Viet Nam Ltd. would like to provide the below updates relating to the Branches and Transaction Offices in Ho Chi Minh City.

HSBC Ho Chi Minh Branch at Metropolitan Building, 235 Dong Khoi District 1 HCMC will continue to operate from 8:00 am to 3:30 pm (Monday to Friday, except for public holiday and bank holiday).

All other Branches and Transaction offices located in Ho Chi Minh City will be temporarily closed from Monday, 23 Aug 2021 to Monday, 6 Sep 2021 and will be back to normal operation from Tuesday, 07 Sep 2021.

If there are any changes to this based on further announcement from the Authorities, we will keep our customers posted with the latest updates.

During this period, customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Moreover, you can visit the nearest ATM location for further transactions. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused. 

We are here for you. We wish you and your family the very best in health at this time.

Dear Valued customers, 

Our HSBC Da Nang Branch located in 01 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang city will be temporarily closed on Monday, 23 Aug 2021 to Wednesday, 25 Aug 2021 to comply with the epidemic prevention and control at the request of People's Committee of Da Nang city. HSBC Da Nang Branch will be back to normal operation from Thursday, 26 Aug 2021. If there are any changes to this based on further announcement from the Authorities, we will keep our customers posted with the latest updates.

During this period, customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Moreover, you can visit the nearest ATM location for further transactions. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused. 

We are here for you. We wish you and your family the very best in health at this time.

Dear Valued customers, 

Our HSBC Da Nang Branch located in 01 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang city will be temporarily closed from Monday, 16 Aug 2021 to Friday, 20 Aug 2021 and will be back to normal operation from Monday, 23 Aug 2021 to comply with the epidemic prevention and control at the request of competent state agencies in Da Nang city on stopping all activities in Da Nang city for 07 days to carry out epidemic prevention and control work. If there are any changes to this based on further announcement from the Authorities, we will keep our customers posted with the latest updates. 

During this period, customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Moreover, you can visit the nearest ATM location for further transactions. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused. 

We are here for you. We wish you and your family the very best in health at this time.

Dear Valued customers, 

Our HSBC Thao Dien Transaction Office located in L1-20 + L1-21 + L1.I.03 + L.1.I.05, Pearl Center shopping mall, Thao Dien Pearl Building, 12 Quoc Huong Street, Thao Dien Ward, District 2 will be temporarily closed every Saturday from 31 Jul 2021 to abide by the Directive No. 16/CT-TTg of the Prime Minister of Vietnam on implementation of strict measures for prevention and control of Covid-19. The Transaction Office’s operating hours during this period will be from 08:00am to 03:30pm (Monday to Friday, except for public holiday and bank holiday). HSBC Thao Dien Transaction Office will be back to normal timings once we have approval from Authorities.

During this period, customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Moreover, you can visit the nearest ATM location for further transactions. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused. 

We are here for you. We wish you and your family the very best in health at this time.

Dear our valued customers, 

Following the instructions from the People's Committee of Binh Duong Province, HSBC Binh Duong Branch will close at 03:30pm starting 28 Jul 2021, to abide by the curfew from 06:00pm to 06:00am. The Bank's operating hours during this period will be from 08:00am to 03:30pm (Monday to Friday, except for public holiday and bank holiday). Our HSBC Binh Duong branch will be back to normal once we have approval from Authorities.

During this period, customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Moreover, customers can visit the nearest ATM location for further transactions. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused.

We are here for you. We wish you and your family the very best in health at this time.

Dear our valued customers, 

Following the instructions from the People's Committee of Ho Chi Minh City, HSBC branches and transaction offices located in Ho Chi Minh City will close at 3:30 pm starting 26 Jul 2021, to abide by the curfew from 6pm to 6am. The opening hours start from 8:00 am to 3:30 pm (Monday to Friday, except for public holiday and bank holiday). Our HSBC branches and transaction offices in this city will be back to normal once we have approval from Authorities.

During this period, customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Moreover, customers can visit the nearest ATM location for further transactions. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused. 

We are here for you. We wish you and your family the very best in health at this time.

Dear our valued customers, 

According to the notice of lock down release issued by Anti-Epidemic Steering Committee about Centre Point Building, 106 Nguyen Van Troi, Ward 8, Phu Nhuan District, HCMC. Our HSBC Bank (Vietnam) Ltd – Nguyen Van Troi Transaction Office is now operating as normal from 22^nd July 2021. The opening hours remain as usual from 08:00 to 17:00.

In the interests of everyone’s safety during this period, please continue to maintain at least 2 meters distance with each other, wear a face mask and not gather in group.

Customers may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

We are here for you. We wish you and your family the very best in health at this time.

Dear our valued customers,

Our HSBC Nguyen Van Troi Transaction Office at Centre Point Building, 106 Nguyen Van Troi, Ward 8, Phu Nhuan District, HCMC will close on 19/ 07/ 2021 under instruction of Anti-Epidemic Steering Committee. The Branch will open back to normal once having approval from Authorities.

During this period, customers can visit us at your nearest branch for further support. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/

Customers may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

Our hotline at (84 28) 37 247 247 is still ready to support your queries at any time.

Thank you very much for your understanding and sorry for any inconvenience may cause.

We are here for you. We wish you and your family the very best in health at this time.

Dear our valued customers,

According to the notice of lock down release issued by Anti-Epidemic Steering Committee about Flemington Tower, 182 Le Dai Hanh, Ward 15, District 11, HCMC. Our HSBC Bank (Vietnam) Ltd – Le Dai Hanh Branch is now operating as normal from 05th July 2021. The opening hours remain as usual from 08:00 to 17:00.

In the interests of everyone’s safety during this period, please continue to maintain at least 2 meters distance with each other, wear a face mask and not gather in group.

Customers may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

We are here for you. We wish you and your family the very best in health at this time.

Dear our valued customers, 

Our HSBC Le Dai Hanh Branch at Flemington Tower, 182 Le Dai Hanh, Ward 15, District 11, HCMC will close earlier at 15:00 on 25 Jun 2021 under instruction of Anti-Epidemic Steering Committee. The Branch will open back to normal once having approval from Authorities. 

During this period, customers can reach to our Head office at Metropolitan Tower, 235 Dong Khoi, District 1, HCMC or Cong Hoa Transaction Office, at Etown 3 Building, 364 Cong Hoa, Ward 13, Tan Binh District, HCMC for further support.

Customers may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

Our hotline at (84 28) 37 247 247 is still ready to support your queries at any time.

Thank you very much for your understanding and sorry for any inconvenience may cause. 

We are here for you. We wish you and your family the very best in health at this time.

HSBC Bank (Vietnam) Ltd. announces the Capital Adequacy Ratio for the year ended 31 December 2020.

Please click here(PDF, 4.5MB) for details.

HSBC Bank (Vietnam) Ltd. announces the summarised financial statements for the year ended 31 December 2020.

Please click here(PDF, 1.5MB) for details.

HSBC Bank (Vietnam) Ltd. would like to inform that Pacific Place Branch, located at Pacific Place Building, 83B Ly Thuong Kiet, Tran Hung Dao Ward, Hoan Kiem District, Ha Noi will be moved to Tower 1, Capital Place Building, 29 Lieu Giai, Ngoc Khanh Ward, Ba Dinh District, Hanoi City from 12/04/2021.

For more information, please click here.

HSBC Bank (Vietnam) Ltd. would like to inform that Giang Vo Transaction Office, located at 185 Giang Vo, Cat Linh Ward, Dong Da District, Ha Noi will be renamed to IDMC Ton That Thuyet Transaction Office and move to room 102, 1st Floor, IDMC My Dinh Building, 15 Pham Hung, My Dinh 2 Ward, Nam Tu Liem District, Hanoi from 01/02/2021.

For more information, please click here.

Dear our valued customers,

With effect from 09 January 2021, to serve you better, apart from the opening hours from Monday to Friday (except Public Holidays) which remains as usual from 08:00 to 17:00, HSBC Bank (Vietnam) Ltd.– Thao Dien Transaction Office at L1-20 + L1-21 + L1.I03 + L.1.I.05 Pearl Center shopping mall, Thao Dien Pearl Building, 12 Quoc Huong Street, Thao Dien Ward, District 2, Ho Chi Minh City will also operate from 09:00 to 14:00 on every Saturday (except Public Holidays).

• Transactions made on Saturday will be effective on next working day.
• Customers may manage your everyday banking needs from the comfort of your home by using HSBC Online Banking, the HSBC Mobile Banking app or ATM.
• Our hotline at (84 28) 37 247 247 is ready to support your queries at any time.

Thank you very much and we wish you and your family the very best in health at this time.

We are delighted to introduce a new SMS One Time Password (OTP) functionality for online transactions on HSBC Debit & Credit Cards ("HSBC Cards") which replaces the current Verified by Visa (VbV) and MasterCard® SecureCode. This is a security authentication process to ensure online transactions are fast, safe and efficient, and will be effective as per the below schedule:

• From 08Dec2020: HSBC Visa Credit Card (card type: Classic, Cash Back, Platinum), HSBC Debit Card and HSBC Visa Platinum Debit Card
• From 10Dec2020: HSBC Premier MasterCard® Credit Card

OTP will be sent to the Primary cardholders, Supplementary cardholders & Debit Card cardholders. To receive this OTP, you need to register or update your mobile number and /or your supplementary cardholder's mobile number, if not done already, by:

Option 1: Visit your nearest Branch/ Transaction Office & submit the request.

Option 2: Call our Contact Center on one of the below mentioned numbers.

Option 3: If you are primary cardholder, you could also request through online banking.

1. Select "Secured Mailbox"
2. Select "Send us a message"
3. Request "Change customer personal information"

For more details, please refer Frequently Asked Questions (PDF, 369KB) and Terms and Conditions (PDF, 579KB) applied.

Please be informed that from 10 November 2020, HSBC Bank (Vietnam) Ltd. will update Reward Points Redemption Catalogue of HSBC Credit Card as following:

• HSBC Visa Classic Credit Card:

Please refer to the catalogue here (PDF, 201KB) for more details

• HSBC Visa Platinum Credit Card:

Please refer to the catalogue here (PDF, 465KB) for more details

• HSBC Premier World Mastercard® Credit Card:

Please refer to the catalogue here (PDF, 465KB) for more details

All reward points redemption requests submitted before 10 November 2020, will follow the current reward catalogue which is published on HSBC's website.

You also can refer HSBC Reward Points programme detail at here.

After the relaxation of social distancing measures by Da Nang People Committee, our HSBC Bank (Vietnam) Ltd – Da Nang Branch is now operating as normal. The opening hours remain as usual from 08:00 to 17:00.

In the interests of everyone's safety during this period, please continue to maintain at least 2 metres distance with each other and wear face a mask.

We are here for you. We wish you and your family the very best in health at this time.

HSBC Bank (Vietnam) Ltd. would like to inform that Nguyen Van Cu TO, located at 235 Nguyen Van Cu street (Royal Centre building), Nguyen Cu Trinh ward, District 1, Ho Chi Minh city has been renamed to Thao Dien TO and is officially moved to L1-20+L1-21+L1.I03+L.1.I.05 Pearl Center shopping mall, Thao Dien Pearl Building, 12 Quoc Huong street, Thao Dien ward, District 2, Ho Chi Minh city from 07th September 2020.

For more information, please click here (PDF, 191KB).

Dear valued customers, our HSBC Nguyen Van Troi Transaction Office at Centre Point Building, 106 Nguyen Van Troi, Phu Nhuan District, HCMC will close earlier at 16:30 on 26 May 2020 until end of 28 May 2020 for system maintenance.

During this period, customers can reach to our head office at Metropolitan Tower, 235 Dong Khoi, District 1, HCMC or Etown 3, 364 Cong Hoa, Ward 13, Tan Binh District, HCMC for further support.

Customers may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

Our hotline at (84 28) 37 247 247 is still ready to support your queries at any time.

Thank you very much for your understanding and sorry for any inconvenience may cause.