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Notification of HSBC partners providing card delivery service in Vietnam

Published on 28 November 2024

We are in cooperation with the following couriers to deliver HSBC cards in Vietnam:

  1. 247 Express Joint Stock Company
    Address: 8th Floor, Samco Building, 326 Vo Van Kiet Street, Co Giang Ward, District 1, Hochiminh City, Vietnam
    Telephone number: (84 28) 36 365 247
    Website: https://247express.vn/
  2. Muon Phuong Joint Stock Company
    Address: 64-66 Thang Long Street, Ward 4, Tan Binh District, Hochiminh City, Vietnam
    Telephone number: (84 28) 62 968 551
    Website: https://azexpress.com.vn/
  3. Trinh Thai Ha Trading - Services Company Limited
    Address: 610 Phan Van Tri Street, Ward 7, District 5, Hochiminh City, Vietnam
    Telephone number: (84 28) 39 239 240

Important Updates on Privacy Notice, Terms and Conditions

Notice of Partnership Program termination between Gojek & HSBC

Published 10 September 2024

According to the official announcement from Gojek about the decision to close down their operations in Vietnam, and the Gojek application for users in Vietnam will officially stop working from 00:00 on September 16th, 2024. Having said that, all Partnership programs between Gojek and HSBC will be officially ended from 00:00 on September 11th, 2024 as well subsequently.

We assure that Customer’s benefits will be kept unchanged for all transactions successfully made on the Gojek application before the termination.

Notice on using influencers for marketing campaign.

Published 20 July 2024

HSBC Bank (Vietnam) Ltd would like to announce that from 20 July 2024, HSBC will cooperate with the influencers Vu Van Manh (Ninh Tito) and Cam Cam Family (Hoang Tuan Kien and Hoang Thanh Loan) to promote the HSBC Live+ credit card campaign.

Vu Van Manh (Ninh Tito) will produce a social post with video format and post on his own Facebook page and Tiktok in July or August 2024.

Cam Cam Family will produce a social post with video format and post on their own Facebook page in July or August 2024.

Notice on using influencers for marketing campaign.

Publish 27 Jun 2024

HSBC Bank (Vietnam) Ltd. would like to announce that from 01st July 2024, HSBC will cooperate with the influencer named Tran Khanh Vy to promote for HSBC social branding campaign: “Live a life with rich experience, opening up a world of opportunity”:

Ms. Tran Khanh Vy will produce a social post with video format and post on her own Facebook page in July 2024.

Update Credit Card Cardholder Agreement; Terms and Conditions and HSBC Personal Banking and Premier Tariff

Notice on terms and conditions of Premier Member get Member Program, from 17/06/2024 to 31/12/2024

Published on 17 Jun 2024

Read the full terms and conditions (PDF).

Notice on terms and conditions of the “Summer travel offers for HSBC Premier customers” campaign, effective from 1 June 2024 to 30 September 2024

Published on 27 May 2024

Read the full terms and conditions (PDF).

Announcement of winners of the "HSBC Visa Olympic Games Paris 2024 Prize" campaign

Published 14 May 2024

HSBC Bank (Vietnam) Ltd. would like to announce the winners of the "HSBC Visa Olympic Games Paris 2024 Prize" campaign.

See the full list of winners (PDF).

Terms and Conditions "Exchange currencies, enjoy preferential Time Deposit interest rates from HSBC Premier" Promotion

Notice for temporary closure of HSBC Hanoi Branch

Published 6 May 2024

Dear valued customers,

Following the Article 46, 13/2018/TT-NHNN of State Bank of Vietnam date 18/05/2018 providing on internal country systems of commercial banks and foreign banks’ branches and Business Contingency Plan (BCP), HSBC Vietnam would like to announce that it will suspend operations at Hanoi Branch for a BCP exercise with details as follows:

Time of suspension:

  • Hanoi Branch at 29 Lieu Giai, Ngoc Khanh Ward, Ba Dinh District, Hanoi: temporarily closed from 08:00 till end of day on May 06, 2024.
  • Three ATMs at 29 Lieu Giai, Ngoc Khanh Ward, Ba Dinh District, Hanoi are still operating normally.

During this time, customers can also manage their everyday banking needs at 4 HSBC Transaction Offices in Hanoi (please find the nearest Transaction Office using our branch finder) and from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused.

We are here for you. We wish you and your family the very best in health at this time.

Update to HSBC Personal Banking Tariff and HSBC Premier Tariff effective from 30/04/2024

Published 24 Apr 2024

HSBC Bank (Vietnam) Ltd would like to inform that from 30/04/2024, we will update the tariff with Summary of change can find here

Please see more details in new Personal Banking Tariff and HSBC Premier Tariff

Notice on Terms and Conditions of campaign “Travel offers for new HSBC Premier customers”, effective from 01/05/2024 to 31/08/2024

Published on 24 Apr 2024

Read the full terms and conditions (PDF)

Update to HSBC Personal Banking Tariff and HSBC Premier Tariff effective from 19/04/2024

Published 11 Apr 2024

HSBC Bank (Vietnam) Ltd would like to inform that from 19/04/2024, we will apply the new tariff with the changes related to the conversion fee of "Instalment Plan At Merchants of Your Choice Program" of credit card product.

Please see more details in Personal Banking Tariff and HSBC Premier Tariff.

Campaign winners announcement

Published 05 Apr 2024

For details of the HSBC Festive Season's Greetings Grand Prize winners, please refer to this document.

Update on General Terms and Conditions for Personal Banking Customers, effective from 31st January 2024

Published 26 January 2024

Please be informed that from 31st January 2024, HSBC Bank (Vietnam) Ltd. will revise General Terms and Conditions for Personal Banking Customers.

Please see more details in Summary of Changes.

Change in statement date for credit card statements from February 2024

Published on 24 January 2024

HSBC Bank (Vietnam) Ltd. (“HSBC”) wishes you a Happy New Year 2024!

HSBC would like to inform you that the ‘Statement Date’ for customers who hold HSBC credit card(s) with a statement date on 07th of each month will change as follows:

  • Change: ‘Statement Date’ will change to 04th of each month (*)
  • Effective date: From February 2024 statement onwards

(*) Statement date may change if it falls on Friday, Saturday, Sunday or public holidays. Please refer to Frequently Asked Questions for details.

  • Payment due date will change respectively. Please refer to your monthly Credit Card statement for details.

If you need any assistance, please do not hesitate to contact HSBC.

Best regards,

HSBC Bank (Vietnam) Ltd.

Notice on Terms and Conditions of Premier Referral Program

Published on 10 January 2024

Premier Referral Program, from 05/01/2024 to 30/06/2024. Find out more (PDF).

Notice on Terms and Conditions of campaigns for new HSBC Premier customers

Published on 05 January 2024

TRAVEL OFFERS FOR HSBC PREMIER CUSTOMERS”, from 01/01/2024 to 30/04/2024. Find more details here.

Announcement on new ATM opening in Hanoi

Published on 05 January 2024

HSBC Bank (Vietnam) Ltd. would like to inform that a new ATM will be operational in Hanoi starting January 5, 2024. Please also note the following:

  • Location: Circle K, 16B Hang Than, Trung Truc Ward, Ba Dinh District, Hanoi
  • Effective Date: January 5, 2024

Moreover, you can visit the nearest ATM location for further transactions. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/ 

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you for choosing to bank with us.

Notice on Terms and Conditions of campaigns for new HSBC Premier customers:

Published on 7 December 2023

  1. EXCLUSIVE OFFERS FOR HSBC PREMIER CUSTOMERS”, from 15/10/2023 to 31/01/2024. Find more details here
  2. VIETNAM AIRLINES LOTUSMILES OFFER FOR HSBC PREMIER CUSTOMERS”, from 15/11/2023 to 29/02/2024. Find more details here.

Notice of Partnership Program termination between BAEMIN & HSBC

Published 05 December 2023

According to the official announcement from BAEMIN about the decision to close down their operations in Vietnam and the BAEMIN application for users will officially stop working from 0:00 December 8th, 2023; all Partnership programs between BAEMIN and HSBC will be officially ended from 0:00 December 8th, 2023 as well.

Customer’s benefits will be kept unchanged for all transactions successfully made on the BAEMIN application before the termination.

Announcement on “HSBC FESTIVE SEASON GREETINGS” campaign launching.

Published 05 December 2023

Collect points on any spend with your HSBC credit card, use your HSBC Payroll account or the HSBC Vietnam app to get the chance to win a wide range of attractive gifts this festive season.

AMAZING TRAVEL PACKAGES TO WIN FOR CUSTOMERS WHO EARN THE MOST POINTS EACH MONTH.

1 First Prize: Japan Full Package 5 Days 4 Nights Tour for 2 people

5 Second Prizes: Singapore and Malaysia Full Package 5 Days 4 Nights Tour for 2 people

10 Third Prizes: Thailand Full Package 5 Days 4 Nights Tour for 2 people

Campaign period: 7/11/2023 - 29/2/2024

FOR EVERY 20 POINTS ACCUMULATED, YOU WILL RECEIVE 1 LUCKY DRAW CHANCE AT THE END OF THE CAMPAIGN FOR THE OPPORTUNITY TO WIN A HIGH-END DIGITAL PRODUCT

2 First Prizes: Samsung QLED 85'' TV

6 Second Prizes: High-end Samsung Z Fold5 phone

10 Third Prizes: Trendy Samsung S23 Ultra phone

Campaign period: 01/12/2023 - 29/02/2024

Details:

Terms and conditions of Month Prize

Terms and conditions of Grand Prize

Update to HSBC Personal Banking Tariff and HSBC Premier Tariff

Published 1 December 2023

From 1 January 2024, we're updating our Personal Banking Tariff and Premier Tariff. For more information, please refer to the summary of changes.

Announcement of promotion: "Enjoy year-end shopping offers with HSBC Debit Cards"

Published 29 November 2023

From 01 DEC 2023 to 31 JAN 2024, when using HSBC Debit Card:

  • Discount VND 60,000 for payment from VND 600,000 when shopping on Shopee
  • Discount VND 2 MILLION for payment from VND 20 MILLION when buying genuine Apple Products on Shopee

Explore more here

Automatic Information Update For HSBC Visa Credit Card

Published 01 November 2023

This notice is in regard to the HSBC credit card information which the cardholder has provided and / or saved with online merchant(s) (“Merchant”) for recurring payments.

In the event of card replacement, where the credit card number is unchanged and only the expiry date is changed, due to damage replacement or card renewal, HSBC will update the new expiry date to Visa according to Visa Card Association’s requirement.

Visa will subsequently send a request to the relevant merchant(s) to update the expiry in order to avoid any interruption to any subscriptions which the customer might have registered to.

This action will be taken for all HSBC Visa credit cards without requesting cardholders to enrol manually. HSBC will update information to Visa on the 15th of each month. (If this date falls on weekends or public holidays, HSBC will proceed on the next working day.)

** Note: If the cardholder has a new card with the new card number, please register this new card information with merchant(s).

Your sincerely,

HSBC Bank (Vietnam) Ltd.

Notice on Terms and conditions of program "Birthday gift offers for HSBC Premier Customers" effective date from 16/10/2023

Published 19 October 2023

You can find more details here.

Update Personal Banking Tariff, effective from 06 November 2023

Published 18 October 2023

Please be informed that from 06 November 2023, HSBC Bank (Vietnam) Ltd. will apply new tariff with changes related to “Finance charge” of the HSBC Visa Platinum credit card & HSBC Visa Cash Back credit card.
Please see more details in Personal Banking Tariff

Update on Terms and Conditions, effective from 16th October 2023

Published 02 October 2023

Please be informed that from 16th October 2023, HSBC Bank (Vietnam) Ltd. will revise: Premier Master Account Terms and Condition and Terms and Conditions for Personal Banking Customers

Please see more details in Summary of Changes

Announcement on winners of campaigns

Published 07 July 2023

  1. Prosperous New Year with HSBC credit cards. For details, please click here
  2. New Year Promotion with HSBC credit cards for Monthly Prize. For details, please click here
  3. New Year Promotion with HSBC credit cards for Grand Prize. For details, please click here

Update Personal Banking Tariff, effective from 10 July 2023

Published 07 July 2023

Please be informed that from 10 July 2023, HSBC Bank (Vietnam) Ltd. will revise the Annual Fee of the HSBC Classic credit card opened from 10 July 2023.

Please see more details in Personal Banking Tariff

Update on Terms & Conditions, effective from 01 June 2023

Update on Terms & Conditions “DELIGHTFUL GIFTS WITH HSBC VISA CLASSIC LIVEFREE CREDIT CARDS” Promotion.

Published 26 April 2023

HSBC Bank (Vietnam) Ltd. would like to inform that the Terms & Conditions of “DELIGHTFUL GIFTS WITH HSBC VISA CLASSIC LIVEFREE CREDIT CARDS” Promotion is applicable to Ha Noi, effective from 24/04/2023 to 12/07/2023.

You can find more details here

Update on Terms & Conditions and Personal Banking Tariff, effective from 05 May 2023

Published 24 April 2023

Please be informed that from 05 May 2023, HSBC Bank (Vietnam) Ltd. will revise:

1. Credit Card Cardholder Agreement 

2. HSBC Premier World Mastercard® Credit Card Cardholder Agreement 

3. Personal Banking Tariff

Please see more details in Summary of changes

Update on Terms & Conditions “DELIGHTFUL GIFTS WITH HSBC VISA CLASSIC LIVEFREE CREDIT CARDS” Promotion

Published 14 April 2023

HSBC Bank (Vietnam) Ltd. would like to inform that the Terms & Conditions of “DELIGHTFUL GIFTS WITH HSBC VISA CLASSIC LIVEFREE CREDIT CARDS” Promotion is applicable at Ho Chi Minh, Da Nang, Binh Duong, effective from 13/04/2023 to 12/07/2023

You can find more details here

Update on Terms and Conditions, effective from 15 March 2023

Published 15 March 2023

Please be informed that from 15 March 2023, HSBC Bank (Vietnam) Ltd. will revise:

  1. Premier Master Account Terms and Condition and
  2. Terms and Conditions for Personal Banking Customers

Please see more details in Summary of Changes

Update HSBC Interest Rate for Time Deposit Account & Savings Deposit

Published 14 Mar 2023

HSBC Bank (Vietnam) Ltd. (the “Bank”, “HSBC”), would like to inform that from 10 March 2023, we update new Premier interest rates for VND Time Deposit Account & Savings Deposit with tenors: 3 months, 6 months & 12 months

You can find more details here or visit Rate and Fees page from our public website

Update on Personal Banking and Premier Tariff effective from 22 March 2023

Published on 13 Mar 2023

Please be informed that from 22 March 2023, HSBC Bank (Vietnam) Ltd. will apply new tariff with changes related to “Finance charge” and “Installment Plan At Merchants Of Your Choice Program” of credit card products.

Please see more details in Personal Banking Tariff and HSBC Premier Tariff

Update on Terms & Conditions “Double Offer at ALDO” Promotion

Published 24 Feb 2023

HSBC Bank (Vietnam) Ltd. would like to inform about the Terms & Conditions of “Double Offer at ALDO” Promotion, effective from 24/02/2023 to 28/02/2023.

You can find more details here.

Update on Terms and Conditions, effective from 15 February 2023

Published 15 Feb 2023

Please be informed that from 15 February 2023, HSBC Bank (Vietnam) Ltd. will revise: Premier Master Account Terms and Condition and Terms and Conditions for Personal Banking Customers

Please see more details in Summary of Changes

REQUIREMENT FOR TRANSFER REQUEST TO PAY FOR CREDIT CARD

Published 12 Dec 2022

We would like to remind you of the below important information regarding transfer request to HSBC Credit Card (Hereinafter referred to as “Card”).

Following the prevailing regulation, valid transfer request will only get credited to beneficiary’s account if the request has sufficient and correct information of beneficiary bank, beneficiary account number and beneficiary account name. If you transfer from other bank to your Card for Card payment, please ensure the following are met:

1. Choose Normal transfer option if you transfer directly to your Card number (Please do not select Instant transfer NAPAS 247 for this request); and

2. Provide accurate information on the transfer request as follows:

  • Beneficiary account number: 16 digits embossed on credit card
  • Beneficiary account name: Cardholder’s name
  • Beneficiary bank name: HSBC Vietnam
  • Beneficiary bank address: 235 Dong Khoi Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
  • Amount: Amount that you want to pay for your credit card balance
  • Narrative: Narrative that you want to enter (E.g. Card repayment…)

Transfer request with incorrect or insufficient information will be rejected and can result into potential fees and / or interest charges along with impact to customer’s credit history.

Note

(i) How to submit Normal transfer request might vary across Remittance banks. Service fee for normal transfer request, if any, will be applied by Remittance bank, not by Beneficiary bank. Please contact your Remittance bank to get more details.

(ii) You should make payment for your Card at least two (02) working days prior to payment due date so that your payment can be credited to Card successfully.

(iii) If you have a bank account at HSBC Vietnam, you can register Direct Debit authorization service for Card payment (details as the below link) and make transfer to this registered bank account by using Instant transfer NAPAS 247 or Normal transfer.

You can also make payment via one of the other convenient methods. More details at: Make your HSBC credit card payment

 

Your sincerely,

HSBC Bank (Vietnam) Ltd.

UPDATING WEALTH MANAGEMENT SERVICES AGREEMENT

Published 12 Dec 2022

Please be informed that from 19 Dec 2022, HSBC Bank (Vietnam) Ltd. will revise Wealth Management Services Agreement.

Please see more details in Summary of Changes .

TERMINATION NOTICE OF HSBC DIEN BIEN PHU TRANSACTION OFFICE

Published 9 Dec 2022

Dear our valued customers,

HSBC Bank (Vietnam) Ltd., would like to inform you that we will terminate operation of HSBC Dien Bien Phu Transaction office, Room 1, Ground Floor, 473 Dien Bien Phu, Ward 25, Binh Thanh District, Ho Chi Minh city, Vietnam starting from 19 December 2022.

We are sorry for any inconvenience that this may cause.

What you need to know about your account(s):

  • You can continue to operate your accounts & Debit/Credit Cards as usual; and
  • There will be no change in your account numbers, branch code etc; and
  • You continue to have the option of operating your account from any of our branches & Transaction Offices in Vietnam; and
  • You can also avail various banking services either through any of our branches or through Personal Internet Banking, Mobile Banking and ATMs.

The nearest location to the current HSBC Dien Bien Phu TO is HSBC Thao Dien Transaction Office at L1-20 + L1-21 + L1.I.03 + L.1.I.05 Pearl Center shopping mall, Thao Dien Pearl Building, 12 Quoc Huong Street, Thao Dien Ward, Thu Duc City. Find out more about HSBC Branch and ATM locations at https://www.hsbc.com.vn/en-vn/contact/branch-finder/

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you for choosing to bank with us.

Update Terms and Conditions

Published 9 Dec 2022

Please be informed that from 01 January 2023, HSBC Bank (Vietnam) Ltd. will revise:

  1. Premier Master Account Terms and Condition and 
  2. Terms and Conditions for Personal Banking Customers

Please see more details in Summary of Changes for Premier customers and Personal banking customers.

Announcement on winner of "Flying to Qatar to enjoy FIFA World Cup 2022™ with HSBC Credit Cards" campaign

Published 25 Nov 2022

HSBC Bank (Vietnam) Ltd. would like to announce the winner list of “Flying to Qatar to enjoy FIFA World Cup 2022™ with HSBC Credit Cards” campaign.

For detail, please click here

Update Terms and Conditions and HSBC Personal Banking & Premier Tariff

Published 14 Oct 2022

Please be informed that from 20 October 2022, HSBC Bank (Vietnam) Ltd. will revise:

  1. Premier Master Account Terms and Condition and Terms and Conditions for Personal Banking Customers
  2. HSBC Premier Tariff and Personal Banking Tariff

Please see more details in Summary of Changes

Notice for temporarily closure of HSBC Da Nang Branch

Published 27 Sep 2022

Dear Valued customers,

Due to the impact of typhoon Noru, our HSBC Da Nang Branch located in 01 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang city will be temporarily closed from 12:00 PM Tuesday, 27 Sep 2022 until further notice based on the direction from the authorities. Please also note the following:

  • ATM at the HSBC Da Nang Branch will be available till 8:00 PM on 27 Sep 2022 and will then be closed until further notice
  • ATM at the Da Nang International Airport, Hoa Thuan Tay Ward, Hai Chau District will not be accessible from immediate effect until further notice
  • ATM at Vincom Danang, 496 Ngo Quyen, An Hai Bac Ward, Son Tra District is operating as normal, and can be accessed subject to the building being open

We will continue to provide updates to customer the operating time of HSBC Da Nang Branch once we receive further notice from Authorities. During this period, customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused.

We are here for you. We wish you and your family the very best in health at this time.

Update on discontinuation of our service of card payment via Vietnam Post Transaction Offices (VNPost)

Published 04 Jul 2022

HSBC Bank (Vietnam) Ltd (“HSBC”) will stop the service of HSBC card repayment by cash deposit through Vietnam Post Transaction Office from 01 July 2022. 

Please rest assured that you can easily make payments for your HSBC credit card(s) via one of the alternative methods:

  • Connected stores of Payoo. For details of available connected stores, please search information at website of Payoo.
  • Transfer from other bank(s) to your HSBC credit card number(s) or to your HSBC account (if this account is registered for HSBC credit card auto-payment).

For more details of other HSBC credit card payment methods, please refer to this link

If you have any questions, please contact our Contact Center at the following numbers: 

  • Personal Banking customers: Operating 24/7 for lost or stolen card or token, dispute transactions or card related complaints, and from 8:00 am to 10:00 pm daily for other matters.

- (8428) 37247247 (the South) or

- (8424) 62707707 (the North)

Notice from HSBC Bank (Vietnam) Ltd.

Published 22 Jun 2022

On 21 June 2022, a number of articles on Vietnamese media channels shared the news of a fraud case that mentioned a Vietnamese company. The company named themselves HSBC Vietnam Finance Group. We would like to officially confirm that HSBC Bank (Vietnam) Ltd. (In Vietnamese: Ngân hàng TNHH Một Thành Viên HSBC (Việt Nam) has no relation to this company. We, HSBC Bank (Vietnam) Ltd., is a 100% foreign owned bank that is incorporated in Vietnam, operating in compliance with Vietnamese law and regulations. HSBC is the trademark that is registered globally by HSBC Holdings Plc.

For the last 150 years from establishment in Vietnam we have been focusing on developing financial products and services to bring values to Vietnam and its people, contributing to the development and the integrity of Vietnam's financial market.

ANNOUNCEMENT ON WINNERS OF IPHONE 13 & GRAND PRIZE OF HSBC GREAT TIME CAMPAIGN

Published 01 Apr 2022

HSBC Bank (Vietnam) Ltd. would like to announce the winner list for Iphone 13 and Grand prize of HSBC Great Time campaign.

For detail, please click here.

Updating HSBC Debit Card Terms and Conditions

Published 18 Feb 2022

Please be informed that from 01 Mar 2022, HSBC Bank (Vietnam) Ltd. will revise HSBC Debit Card Terms and Conditions.

Please see more details in Summary of changes.

Update Cardholder Dispute Form with Adobe Live Sign Technology

Published 7 Feb 2022

As of 7 February 2022, we updated our Card Purchase Transaction Dispute Forms and ATM Transaction Dispute Form to the new Cardholder Dispute Form with Adobe Live Sign Technology.

With this new, hassle free way to submit your card transaction dispute, you no longer have to visit our Branch / Transaction Office or call our Contact Center. Now you can use Live Sign Form to fill and submit the form entirely online. Just enter your required details in the form, provide your digital signature, verify with your email address, and we'll start processing your request in accordance with the relevant regulations.

If you have any questions, please contact us.

The feature "Digital Secure Key" will replace your physical Security Device.

Published 11 Jan 2022

HSBC Bank (Vietnam) Limited ("HSBC") is delighted to announce that the Digital Secure Key ("DSK") feature will replace your current physical Security Device from 13 January 2022. Please update the latest version of your HSBC Vietnam application to activate your DSK and experience an easier and secure way to bank online.

If you decide not to activate your DSK, you'll still continue using physical Security Device but only be able to access your Online Banking (via web browser).

For more information, please contact our Contact Center using the following numbers:

Update on the discontinuation of accepting for local VISA and Union Pay Debit cards at HSBC ATM(s)

Published 16 Dec 2021

We would like to inform that HSBC ATMs had stopped supporting the cash withdrawal for non-HSBC VISA debit cards from 16/11/2021 and non-HSBC Union Pay debit cards from 19/11/2021 which are issued by domestic banks.

MasterCard debit cards issued by local banks will continue to be supported at HSBC ATMs. Please rest assured that this change will not affect the acceptance of HSBC cards at any HSBC or non-HSBC ATMs (with VISA/PLUS® logo).

If you have any questions, please contact our Contact Center at one of the following phone numbers:

  • Premier customers (24/7): (84 28) 37 247 666
  • Platinum Credit Card holder (24/7): (84 28) 37 247 248
  • Personal Banking customers: Operating 24/7 for lost or stolen card or token, dispute transactions or card related complaints, and from 8:00 am to 10:00 pm daily for other matters.

- (84 28) 37 247 247 (the South) or

- (84 24) 62 707 707 (the North)

Update Terms and Conditions and HSBC Personal Banking & Premier Tariff

Published 2 Dec 2021

Please be informed that from 03 January 2022, HSBC Bank (Vietnam) Ltd. will revise:

  1. Terms and Condition (PDF, 1.3MB) and Banking tariff (PDF, 782KB) for Premier customers 
  2. Terms and Condition (PDF, 645KB) and Banking tariff (PDF, 358KB) for Personal Banking customers

Please see more details in Summary of changes (PDF, 437KB) for Premier customers and personal banking customers.

Notification on Card & PIN delivery timeline due to the impact of COVID-19

Published 7 Sep 2021

Dear Valued Customer,

Due to the current social distancing Directive No. 16/CT-TTg from the Prime Minister of Vietnam for the prevention and control of COVID-19, the delivery timeline for your Credit card, Debit card (“Card(s)”) and/or PIN will be revised to the following:

  • In the Central and South region: deliveries will be temporarily suspended until further notice
  • In the North: the delivery will be slightly delayed depending on different areas

The Bank will deliver your Card(s) and/or PIN(s) as soon as the delivery operation resume by the Authorities.

Important note for HSBC Credit card holder: The adjustment of the Credit Card and/or PIN delivery time mentioned in this notice will not change the repayment obligation in full and on time for the monthly statement, fees and interest occurred (if any).

During this period, you can manage your daily banking needs from the comfort of your home with HSBC Online Banking or the HSBC Mobile Banking app.

Should you have other requests

Please call us at one of the following numbers:

  • Premier customers: (84 28) 37 247 666, operating 24/7
  • Visa Platinum Cardholders: (84 28) 37 247 248, operating 24/7
  • Personal customers: Operating 24/7 for lost or stolen card or token, dispute transactions or card related complaints, and from 8:00 am to 10:00 pm daily for other matters:

(84 28) 37 247 247 (in the South)

(84 24) 62 707 707 (in the North)

Thank you for your cooperation and wishing you and your family health and safety during this epidemic.

Updating Terms and Conditions

Published 10 August 2021

Please be informed that from 10 August 2021, HSBC Bank (Vietnam) Ltd. will revise:

  1. Premier Master Account Terms and Condition (PDF, 1.50MB); and
  2. Terms and Conditions (PDF, 917KB) for Personal Banking Customers.

Please see more details in Summary of Changes (PDF, 569KB) for Premier customers and personal banking customers.

Update HSBC Personal Banking & Premier Tariff

Published 07 Jul 2021

Please be informed that from 09 July 2021, HSBC Bank (Vietnam) Ltd. will change Banking Tariff (PDF, 781KB) for Personal and Premier customers (PDF, 810KB).

Click to view the summary of change (PDF, 378KB).

Update on Reward Points redemption rate for Annual Fee Rebate

Published 21 May 2021

We are updating the redemption rate applied for Annual Fee Rebate from 27 May 2021. Please refer here(PDF, 393KB) for further details.

Updating Terms and Conditions

Published 17 May 2021

Please be informed that from 17 May 2021, HSBC Bank (Vietnam) Ltd. will revise:

  1. Premier Master Account Terms and Condition (PDF, 564KB); and
  2. Terms and Conditions (PDF, 670KB) for Personal Banking Customers.

Please see more details in Summary of Changes (PDF, 522KB) for Premier customers and personal banking customers.

Update on cash deposit to Credit card at Multi-function ATM

We would like to inform that HSBC Bank (Vietnam) Limited ("HSBC") has stopped the cash deposit service to Credit card via Multi-function ATMs at HSBC Branches/ Transaction Offices since March 2021. 

Please rest assured that other functions of our ATM including cash deposit to your account are still working normally. For more details, please refer to the Available Credit Card payment methods(PDF ,484KB).

If you have any questions, please call our Contact Center by the following numbers:

  • Personal Banking customers: Operating 24/7 for lost or stolen card or token, dispute transactions or card related complaints, and from 8:00 am to 10:00 pm daily for other matters.
    (84 28) 37 247 247 (the South) or
    (84 24) 62 707 707 (the North)
  • Platinum Credit Card holder (24/7): (84 28) 37 247 248
  • Premier customers (24/7): (84 28) 37 247 666

Compliance with regulations on credit card transactions

Dear Customer,

Thank you for banking with HSBC Bank (Vietnam) Limited ("HSBC").

We like to ensure our customer are well informed, so we would like to remind you the below important information for the legal purpose of credit card transactions to comply with State bank of Vietnam's regulations.

 

You are not allowed to withdraw cash at merchants using your credit card

A credit card is typically used to purchase items at a merchant and you can legally withdraw cash from your credit card issued by HSBC from an ATM. If any merchants offer you an option to withdraw cash from your credit card, it's a fictitious transaction at merchant without occurrence of any sale of goods and provision of services which is one of prohibited acts under Circular 19/2016/TT-NHNN and a break of HSBC Credit Card Cardholder Agreement (*).

 

Legal implications

Under the State Bank of Vietnam, Circular 19/2016/TT_NHNN and its accompanied amendments, customers suspected of performing fictitious transactions will be reported and may be fined up to VND 150,000,000 by the authorities.

In addition to a fine, the Bank reserves the right to cancel your card immediately if we detect this suspicious activity on your card according to HSBC Credit Card Cardholder Agreement (*).

(*)HSBC Premier World Mastercard Credit Card Cardholder Agreement (applied for HSBC Premier World Mastercard Credit Card) and HSBC Credit Card Cardholder Agreement (applied for HSBC Visa Credit Card).

Key points to remember

  • Do not withdraw cash from any merchants using your credit card, this could lead to a fine and your credit card being cancelled.
  • The legal way of withdrawing cash from your Credit Card is from ATM
  • You shall use the Card only for legal purposes and in accordance with Vietnamese laws.

 

If you have any questions

Please call us at one of the following numbers:

  • Premier customers: (84 28) 37 247 666, operating 24/7
  • Visa Platinum Cardholders: (84 28) 37 247 248, operating 24/7
  • Personal customers: Operating 24/7 for lost or stolen card or token, dispute transactions or card related complaints, and from 8:00 am to 10:00 pm daily for other matters:
    - (84 28) 37 247 247 (in the South)
    - (84 24) 62 707 707 (in the North) 

IMPORTANT NOTICE ON BANK OPERATION AT BRANCHES AND TRANSACTION OFFICES

Dear Valued Customers,

After the relaxation of quarantine by People Committee of Hoan Kiem District relating to Sun Red River Building, 23 Phan Chu Trinh, Phan Chu Trinh Ward, Hoan Kiem District, Ha Noi, our Phan Chu Trinh transaction office will gradually increase our frontline staff to serve customers at our best. The Transaction Office will be re-opening on 01Mar2021 at 09h00. 

In the interests of everyone’s safety during this period, please continue to maintain at least 2 metres distance with each other and wear face a mask.

We are here for you. We wish you and your family the very best in health at this time.

Update on SMS & Email Alert for HSBC Credit Card transactions

Published 24 Feb 2021

Please be informed that from 25/02/2021, HSBC Bank (Vietnam) Ltd. will stop sending SMS and email alert for HSBC Credit Card transactions which are declined due to invalid CVV2 & expiry date. Other current SMS and email alerts will be sent as usual.

Notice of temporary office close

Dear our valued customers,

Our HSBC Phan Chu Trinh Transaction Office at 23 Phan Chu Trinh, Phan Chu Trinh Ward, Hoan Kiem District, Ha Noi will temporarily closed from 17 Feb 2021 under instruction of Anti-epidemic Steering Committee. The Transaction Office will open back to normal once having approval from Authorities.

  • During this period, customers can reach to our nearest Branch at Pacific Place, 83B Ly Thuong Kiet, Hoan Kiem District, Ha Noi for further support.
  • Customers may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.
  • Our hotline at (84 28) 37 247 247 is still ready to support your queries at any time.

Thank you very much for your understanding and sorry for any inconvenience may cause. We wish you and your family the very best in health at this time.

Updating Terms and Conditions

Published 17 February 2021

Please be informed that from 24 February 2021, HSBC Bank (Vietnam) Ltd. will revise:

  1. Premier Master Account Terms and Condition (PDF, 1.47MB); and
  2. Terms and Conditions (PDF, 633KB) for Personal Banking Customers.

Please see more details in Summary of Changes (PDF, 872KB) for Premier customers and personal banking customers.

Update terms and conditions of HSBC Credit Card Cardholder Agreement

Published 26 Jan 2021

Please be informed that from 31 January 2020, the terms and conditions of Credit Card Cardholder Agreement is updated:

  1. HSBC Credit Card Cardholder Agreement (PDF, 587KB) applies to HSBC Visa Platinum, HSBC Visa Classic, Visa Cash Back
  2. HSBC Premier World Mastercard® Credit Card Cardholder Agreement (PDF, 602KB)

New feature "Digital Secure Key" is available on HSBC Vietnam app

Published 26 Jan 2021

HSBC Bank (Vietnam) Limited ("HSBC") is delighted to announce that the Digital Secure Key feature will be available on the HSBC Vietnam mobile banking application from 24 February 2021. This feature will replace the physical Security Device to generate security codes for Online Banking logon and transaction verification.

Please check and update the latest version of your HSBC Vietnam mobile banking app to activate your Digital Secure Key and experience an easier and secure way to bank online.

For more information, please contact our Contact Center using the following numbers:

Update HSBC Personal Banking & Premier Tariff

Published 08 Jan 2021

Please be informed that from 11 January 2021, HSBC Bank (Vietnam) Ltd. will change Banking Tariff for Personal and Premier customers.

Click to view the updated HSBC Personal Banking Tariff (PDF, 736KB) and HSBC Premier Tariff (PDF, 449KB)

Updating Terms and Conditions

Published 24 Dec 2020

Important Notice on New Product: Step-Up Time Deposit HSBC

Published 30 Nov 2020

HSBC Bank (Vietnam) Ltd. ("HSBC") proudly introduces "Step-up Time Deposit", a new product starting 01 Dec 2020. The "Step-up Time Deposit" gives you two major benefit: Interest rate of up to 5.7% p.a, and no claw back for early withdrawal.

Please visit the Terms and Conditions (PDF, 716KB) and Interest rates to read the details.

Updating Terms and Conditions

Published 23 Nov 2020

Please be informed that from 01 Dec 2020, HSBC Bank (Vietnam) Ltd. will revise:

  1. Premier Master Account Terms and Condition (PDF, 551KB); and
  2. Terms and Conditions for Personal Banking Customers (PDF, 634KB).

Please see more details in Summary of Changes (PDF, 306KB) for Premier customers and personal banking customers.

Update Personal Banking Tariff, Terms & Conditions and Debit card service

Published 02 Oct 2020

HSBC Bank (Vietnam) Ltd. ("We", "the Bank") are delighted to announce our updates with follow details:

1. Pin reset via SMS for HSBC Debit Card now available

Effective from 05 October 2020, HSBC Debit Card Cardholders have another channel to submit request to reset Card PIN via SMS. To submit the request, please send a text to 6067 with the below syntax (SMS fee: VND 1,000/SMS):

HSBC_PDC_Last 4 digits of Debit Number_Last 6 digits of Passport Number send to 6067

Explanation:

  • Last 4 digits of Debit Number: last 4 digits of HSBC Debit Card needs to be reset PIN.
  • Last 6 digits of Passport Number: last 6 digits of Passport Number of Debit Cardholder registered with HSBC.

Notice:

  • All requests have to be sent from the Cardholder's mobile phone number registered with HSBC.
  • You will receive a SMS confirming successful receipt of your request. The Bank will process your request within 01 working day and inform you the outcome by SMS. Your new PIN will be sent to your registered correspondence address.


2. Update on Employee Banking Solution ("EBS"), Personal Banking Tariff and General Terms & Conditions

Effective from 12 Oct 2020, Employee Banking Solution will be enhanced to:

  • No fee on cash withdrawal transaction at Visa Plus ATM network within Vietnam.
  • Auto upgrade to the new EBS package with preferential fee/ interest rate for accounts with monthly salary credit.

You can refer to updates in summary of changes (PDF, 361KB) or details in the HSBC Personal Banking Tariff (PDF, 773KB) and the General Term and Conditions (PDF, 604KB).

Pin reset via SMS for HSBC Credit Cards now available

Published 15 Sep 2020

From 15 September 2020, HSBC Credit Card Cardholders have another channel to submit request to reset Credit Card PIN via SMS, as a new service from HSBC Bank (Vietnam) Ltd. ("the Bank"). To submit the request, please send a text to 6067 with the below syntax (SMS fee: VND 1,000/SMS):

HSBC_PCC_Last 4 digits of Credit Number_Last 6 digits of Passport Number send to 6067

Explanation:

  • Last 4 digits of Credit Number: last 4 digits of Primary Credit Card or Supplementary Card number needs to be reset PIN.
  • Last 6 digits of Passport Number: last 6 digits of Passport Number of Primary Credit Cardholder registered with HSBC.

Notice:

  • All requests have to be sent from the Primary Credit Cardholder's mobile phone number registered with HSBC.
  • You will receive a SMS confirming successful receipt of your request. The Bank will process your request within 01 working day and inform you the outcome by SMS. Your new PIN will be sent to your registered correspondence address.

Announcement of the availability of new Online Banking feature

Published 14 Jul 2020

We would like to announce the new feature available on our Online Banking as below.

From 14 July 2020 onwards, you will be asked to create a new password upon logon for Online Banking (*). This is a one-time request and the new password will be used when you install the HSBC Mobile Banking app for the first time (**) and activate your new or replacement Security Device. The logon process still remains the same using your username and security code generated from your Security Device.

For more information, please contact our Contact Centre using the following numbers:

(*) If you have registered to Online Banking with your Phone Banking Number after 26 May 2020, you are not required to create a new password.

(**)This does not impact customers who already have and use HSBC Mobile Banking app.

Time Deposit Placement feature on Internet Banking is now available

Published 14 Jul 2020

From 10 July 2020, we will be resume 'VND Time Deposit' opening feature throughour Internet Banking. In line with the current optimization initiative, we have made the Time Deposit accounts opening easier and more convenient.

For more information and assistance, please contact our Contact Centre using the following numbers:

New function: Automatic Billing Updater for recurring transaction for HSBC Premier World Mastercard® Credit Card

Published 19 Jun 2020

From 29 June 2020, HSBC Bank (Vietnam) Ltd would like to introduce new feature on HSBC Premier World Mastercard® Credit Cardholder.

For recurring transactions on your credit card, you no longer need to update card details when your card is lost or stolen or damage or expired.

New credit card details will be updated automatically and you continue to enjoy uninterrupted service.

This functionality will be updated for existing and new customers without enrollment.

Kindly refer to Frequently Asked Questions of "What is Automatic Billing Updater for recurring transaction for HSBC Premier World Mastercard® Credit Card?" for more details.

Change in ATM Cash Advance Limit for HSBC Credit Cards

Published 09 Jun 2020

From 09 June 2020, HSBC Bank (Vietnam) Ltd will change the ATM cash advance limit to 30% of your HSBC Credit Card limit. This is applicable for all HSBC Credit Cards issued by HSBC Bank (Vietnam) Ltd.

Should you have any concerns or inquiries, please contact our Contact Center via (84 28) 37 247 247 for further assistance.

Update on Verified by Visa/ Mastercard SecureCode service

Published 08 May 2020

HSBC would like to inform you that Verified by Visa/ Mastercard SecureCode service will undergo system change on the new registration and password reset function in Internet Banking. As a registered user, you can go to HSBC Internet Banking to change your Secure Pay password until 30 May 2020.

Effective from 01 June 2020, for Verified by Visa/ Mastercard SecureCode concern, you will have to call our Contact Center using the following number:

  • Personal banking customers: (84 28) 37 247 247 (the South) or (84 24) 62 707 707 (the North), operating 24/7
  • Platinum Credit Cardholders: (84 28) 37 247 248, operating 24/7
  • Premier customers: (84 28) 37 247 666, operating 24/7

Check our list of frequently asked questions for quick answers to all your queries.

Update terms and conditions of Credit Card Cardholder Agreement

Published 23 Mar 2020

Please be informed that from 30 March 2020, the terms and conditions of Credit Card Cardholder Agreement is updated:

  1. Credit Card Cardholder Agreement (PDF, 407KB) applies to HSBC Visa Platinum, HSBC Visa Classic, Visa Cash Back; and
  2. HSBC Premier World Mastercard® Credit Card Cardholder Agreement (PDF, 423KB)

    Please refer to the Summary of Changes (PDF, 304KB) for the details.

Update HSBC Banking Tariff for Personal customers

Published 27 Feb 2020

From 01 April 2020, HSBC Bank (Vietnam) Ltd will change Banking Tariff for personal customers.

Click to view the updated HSBC Personal Banking Tariff (PDF, 736KB) and HSBC Premier Tariff (PDF, 449KB).

Updates to your HSBC Mobile Banking app

We would like to announce that the new version 2.23 of the HSBC Mobile Banking app will not support the iOS 12.1 or below and Android 5.0 or below to enhance the security and provide the best possible support for your mobile banking. This means that mobile devices using the iOS 12.1 or below and Android 5.0 or below will not be able to access the latest version of the HSBC Mobile Banking app.

Please check and update your OS version as soon as possible in order to continue to enjoy our banking services on HSBC Mobile Banking app.

For more information, please contact our Contact Center using the following numbers:

Update HSBC Personal Banking Tariff

Published 15 Jan 2020

From 15 January 2020, HSBC Bank (Vietnam) Ltd will apply new interest rate for HSBC Visa Platinum Credit Cards.

Click to view the updated HSBC Personal Banking Tariff here (PDF, 662KB).

Update HSBC Personal Banking Tariff

Published 24 Dec 2019

From 02 January 2020, HSBC Bank (Vietnam) Ltd will apply new fee tariff for HSBC Visa Platinum Credit Cards.

Click here (PDF, 265KB) to view the updated HSBC Personal Banking Tariff.

Please be informed that from 25 December 2019, the channel to register the HSBC Credit Card Balance Conversion Plan Program (the "Program") is updated.

Please refer to Terms and Condition here (PDF, 219KB).

The Program details are mentioned here.

Update Terms and Conditions of HSBC Credit Card Balance Conversion Plan Program

Published 24 Dec 2019

Notification on Revising HSBC's Credit Card Term & Conditions

Published 16 Dec 2019

Update on SMS & Email Alert for HSBC Credit Card transactions

Published 16 Dec 2019

Please be informed that HSBC Bank (Vietnam) Ltd. will update on SMS & Email Alert for HSBC Credit Card transactions:

  • From 10/12/2019 for HSBC Visa Platinum Credit Card
  • From 11/12/2019 for HSBC Premier World Mastercard®, HSBC Visa Cash Back, HSBC Classic Credit Card

Please visit the Summary of Changes (PDF, 126KB) to read the details.

For further queries, please visit Frequency Asked Questions for Credit Card for reference.

 

Update on Reward Points Redemption Channel for HSBC Credit Card

Published 29 Nov 2019

Please be informed that from 01/12/2019, you can redeem your Reward Points via calling our Contact Center as following:

Redemption requests via Online Rewards Catalogue on HSBC Internet Banking from 01/12/2019 shall be invalid.

Please refer to reward program detail at here.

Update on Phonebanking Services Terms And Conditions

Published 20 Nov 2019

Please be informed that from 28/11/2019, HSBC Bank (Vietnam) Ltd. will update "Phonebanking Services Terms And Conditions". Please visit the Summary of Changes for more details.

Announcement of temporary unavailability of certain features of Internet Banking

Published 25 Oct 2019

We would like to announce that from Nov 25th 2019 onwards, there are some features, services of our Internet Banking and Mobile Banking services will be temporarily unavailable for your use as we are in progress of transforming our Internet Banking and Mobile Banking with the advanced technologies.

We will notify you as soon as these features, services have resumed working.

In the meantime, you could always process these banking services offline normally in all HSBC Branch/Transaction Offices or contact our Contact Center for more details.

You can also continue using other features of Internet Banking or Mobile Banking application which are still available as it is.

We sincerely apologize for any inconvenience this may cause and genuinely hope you to keep being our valued partner.

For more Information and details of the impacted services, you can call our Contact Centre using the following numbers:

Update on Premier Master Account Terms & Conditions

Published 01 Oct 2019

Please be informed that from 01/11/2019, HSBC Bank (Vietnam) Ltd. will update "Premier Master Account Terms and Conditions" for Premier Customers. Please visit the Summary of Changes for more details.

Update Terms and Conditions of HSBC Credit Card Balance Conversion Plan Program

Published 12 Sep 2019

Please be informed that from 23 September 2019, the Appendix 1 "Program interest and fee table" in the Terms and Conditions of the HSBC Credit Card Balance Conversion Plan Program (the "Program") is updated.

Please refer to Terms and Condition here.

The Program details are mentioned here.

Update on Internet Banking Terms & Conditions

Published 12 Sep 2019

Please be informed that from 12 October 2019, HSBC Bank (Vietnam) Ltd. will add a new section 4.k (on page 31) related to registered payees in Internet Banking to "Internet Banking Terms and Conditions" for Personal Banking Customers and Premier Customers. For more details, please visit the General Terms and Conditions.

Temporary suspension of HSBC Credit Card Cash Installment Plan Program

Published 04 Sep 2019

According to SBV (State Bank of Vietnam) regulation, please be informed that from 06 September 2019, HSBC Bank (Viet Nam) Ltd. would like to temporarily suspend HSBC Credit Card Cash Installment Plan Program (the "Program") with the detail as following:

a. The application for the Program from 06 Sep 2019 shall be ineffective;

b. The request which is converted into cash installment plan successfully until end of 05 Sep 2019 shall be bound by the current Terms and Conditions of the Program (*) until the last installment amount together with interest, fee, surcharges (if any) is fully paid. 

Please refer to Terms and Condition here.

*The Terms and Conditions of the Program applied is the version taken effective from 18/12/2018.

Important notice about compliance with State Bank of Vietnam's regulations on Credit Card transactions

Published 29 Aug 2019

HSBC Bank (Vietnam) Ltd would like to notice customer about compliance with State Bank of Vietnam's regulations on Credit Card transactions.

Please click here for details.

Update Terms and Conditions of Installment Plan With 0% Interest

Published 19 Jul 2019

Please be informed that from 24 Jul 2019, HSBC Bank (Vietnam) Ltd. will expand the applicable installment tenors from 3, 6, 9, 12 months to 3, 6, 9, 12, 15, 18, 24 months.

Please refer to Terms and Condition (PDF, 304KB) here.

Note: Please refer to the details on Installment Plan With 0% Interest website to know the applicable installment tenors at each participating Merchants of HSBC.

Notification on Revising Internet Banking Tems & Conditions

Published 26 Jun 2019

Please be informed that from 26 July 2019, HSBC Bank (Vietnam) Ltd. will revise Internet Banking Terms and Conditions for Personal Banking Customers.

Please see more details in Summary of Changes (PDF, 228KB).

Updated HSBC Internet Banking/ Mobile Banking Payment Limits

Published 10 Apr 2019

Updated HSBC Internet Banking/ Mobile Banking Payment Limits.

Please click here (PDF, 162KB) for details.

Updating on The Debit Card Terms and Conditions

Published 20 Mar 2019

Please be informed that from 20 Apr 2019, HSBC Bank (Vietnam) Ltd. will change Debit Card Terms and Conditions with important updates regarding foreigner debit card holders.

Please click here (PDF, 139KB) for details.

Offer 2 Result Announcement of "Mega Start 3" Promotion (Phase 2)

Published 1 Mar 2019

Congratulations to HSBC Credit Cardholders who are eligible for Offer 2 - Phase 2 of the "Mega Start 3" Promotion held from 01 Oct 2018 to 31 Dec 2018.

Please click here (PDF, 178KB) for details.

Notification on Car Insurance Product

Published 1 Mar 2019

Please be informed that the Car Insurance product distributed by HSBC Bank (Vietnam) Ltd. will be changed and launched on 01 Mar 2019.

For more information about the changes of new product, please click here (PDF, 78KB).

Result Announcement of HSBC Premier Mastercard® Offers Q3-2018 (Offer 2 & 3) - Phase 2

Published 26 Feb 2019 

Congratulations to HSBC Premier Customers who won Offer 2 & Offer 3 of "HSBC Premier Mastercard® Offers Q3-2018" Promotion held from 15 Aug 2018 to 31 Dec 2018.

Please click here (PDF, 215KB) for details.

Notice about Customer Satisfaction Survey on HSBC's Services 2019

Published 30 Jan 2019 

To continue to provide best in class service to you, we have teamed up with Ipsos Vietnam, a renowned market research and consultancy firm, to seek feedback on our service performance and on HSBC's insurance third parties (AIA and Bao Viet) services performance.

For more information, please click here (PDF, 16KB).

Notification on updating Terms and Conditions

Published 13 Dec 2018

Update HSBC Personal Banking Tariff

Published 05 Dec 2018

From 15 Dec 2018, HSBC Bank (Vietnam) Ltd will adjust the Credit Limit Change Fee for HSBC credit cards and update one item relating to the annual fee.

Click to view the updated HSBC Personal Banking Tariff (PDF, 242KB) and HSBC Premier Tariff (PDF, 245KB).

Updating Terms and Conditions

Published 05 Dec 2018

Please be informed that from 07 Dec 2018, HSBC Bank (Vietnam) Ltd. will revise:

  1. Premier Master Account Terms and Condition (PDF, 918KB); and
  2. Terms and Conditions for Personal Banking Customers (PDF, 453KB)

Please see more details in Summary of Changes for Premier customer and personal banking customers.

Announment on Credit Card Validity

Published 05 Nov 2018

We would like to inform that all newly issued credit cards from 12 Nov 2018 will have the validity of 5 years from issuance.

Please click here (PDF, 212KB) for details.

The Order of collection of Principal and Loan Interest and Interest Calculation Method

Published 26 Dec 2017

To comply with Circular No.39/2016/TT-NHNN dated 30 Dec 2016 and Circular 14/2017/TT-NHNN dated 29 Sep 2017, we have made some changes regarding to the Order of collection of Principal and Loan Interest being effective from 02 Dec 2017 and Interest Calculation Method being effective from 02 Jan 2018.

Please click here(PDF, 141KB) for details.

Announcements

CHANNEL CHANGE TO NOTIFY CREDIT CARD STATEMENT SUMMARY & CREDIT CARD CARDHOLDER AGREEMENT UPDATE

Published 25 November 2024

Starting from 2nd December 2024, we’ll stop sending you SMS summarising your credit card monthly statement ('Card Statement')(*). ((*)The SMS summarising credit card monthly statement is the SMS with content: Card number, Statement date, Statement balance, Minimum amount, Payment due date)

Instead, HSBC will send this summary via email to your registered email address. For more detail, please see the updated Credit Card Cardholder Agreement, which is effective from 2nd December 2024.

You can also check the details of transactions in your Card Statement by checking:

  • your monthly e-Card Statement sent to your email address registered at HSBC as an encrypted PDF file - you will be provided with a unique password to open this PDF file
  • your monthly e-Card Statement, stored in your Online Banking
  • successful transactions made on card via your HSBC Mobile Banking app

If you haven't used the HSBC Mobile Banking app, please see our Mobile Banking page for details of how to get started.

To always receive information from HSBC, please make sure your email is registered correctly with HSBC and updated immediately if there are any changes.

 

DOCUMENT SUBMISSION REQUIREMENT TO CONTINUE USING CREDIT CARD AND DEBIT CARD

Published 01 Oct 2024

Please be informed that HSBC Bank (Vietnam) Ltd. will apply document submission requirement to continue using Credit Card and Debit Card from 1st Oct 2024 until new notifications.

1. Required documents for Credit Card:

  • Vietnamese:

     12-digit Identity/Identity Citizen card with integrated chip

  •  Foreigners:

     - Passport with Visa (or equivalent document(*))

     - Residence documents: Visa (or equivalent document(*))/ Work permit issued by competent authority.

Note: (*)Visa equivalent document is one of the following documents issued by the competent authority:

      - eVisa

      - Vietnamese passport (for multinational customers)

      - Certificate of Visa exemption

      - Temporary/ Permanent resident card

      - APEC Business Travel Card (valid for travel to Vietnam)

If customer doesn’t submit the required document(s) before the requested date?

      - HSBC will temporarily block the card before the above documents get expired.

      - For credit card of foreigner: we’ll cancel the card after two (02) months since the temporary block date mentioned

2. Required documents for Debit Card:

  • Vietnamese:

      12-digit ID with integrated chip

  • Foreigners:

     - Passport with Visa (or equivalent document)

     - Residence documents: Visa (or equivalent document)/ Work permit issued by competent authority.

Note: Visa equivalent documents include

     - eVisa

     - Vietnamese passport (for multinational customers)

     - Certificate of Visa exemption

     - Temporary/ Permanent resident card

     - APEC Business Travel Card (valid for travel to Vietnam)

The bank will block the Debit Card before the above documents expire and may cancel the card two months later if the customer does not update the documents.

CAPITAL ADEQUACY RATIO AS AT 30 JUNE 2024

Published 30 August 2024

HSBC Bank (Vietnam) Ltd. announces the Capital Adequacy Ratio as at 30 June 2024.

Read the report for more details

SUMMARISED INTERIM FINANCIAL STATEMENTS FOR THE SIX-MONTH PERIOD ENDED 30 JUNE 2024

Published 30 August 2024

HSBC Bank (Vietnam) Ltd. announces the Summarised Interim Financial Statements for the six-month period ended 30 June 2024.

Read the report for more details

HSBC Personal Data Protection Notice to Supplier

Published 2 August 2024

Please be informed that from 1 August 2024, HSBC Bank (Vietnam) Ltd. has published the HSBC Personal Data Protection Notice to Supplier.

Read the full notice (PDF) for more details.

SUMMARISED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2023

Published 29 March 2024

HSBC Bank (Vietnam) Ltd. announces the Summarised Financial Statements for the year ended 31 December 2023.

Please click here for details.

CAPITAL ADEQUACY RATIO AS AT 31 DECEMBER 2023

Published 29 March 2024

HSBC Bank (Vietnam) Ltd. announces the Capital Adequacy Ratio as at 31 December 2023.

Please click here for details.

Update on the Privacy & Security

Published 31 August 2023

Please be informed that from 01 September 2023, HSBC Bank (Vietnam) Ltd. updates the Privacy and Security policy.

Please see more details in Privacy and Security

SUMMARISED INTERIM FINANCIAL STATEMENTS FOR THE SIX-MONTH PERIOD ENDED 30 JUNE 2023

Published 29 August 2023

HSBC Bank (Vietnam) Ltd. announces the Summarised Interim Financial Statements for the six-month period ended 30 June 2023.
Please click here for details.

CAPITAL ADEQUACY RATIO AS AT 30 JUNE 2023

Published 29 August 2023

HSBC Bank (Vietnam) Ltd. announces the Capital Adequacy Ratio as at 30 June 2023.
Please click here for details.

SUMMARISED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2022

Published 29 March 2023

HSBC Bank (Vietnam) Ltd. announces the Summarised Financial Statements for the year ended 31 December 2022.
Please click here for details.

CAPITAL ADEQUACY RATIO AS AT 31 DECEMBER 2022

Published 29 March 2023

HSBC Bank (Vietnam) Ltd. announces the Capital Adequacy Ratio as at 31 December 2022.

Please click here for details.

NOTIFICATION ON HSBC PARTNERS PROVIDING CARD SERVICE IN VIETNAM

Published 6 Jan 2023

HSBC Bank (Vietnam) Ltd. (“the Bank”, “HSBC”) would like to inform that we are in cooperation with the following couriers to deliver HSBC Cards in Vietnam. 

MUON PHUONG JOINT STOCK COMPANY

Address: 64-66 Thang Long Street, Ward 4, Tan Binh District, Hochiminh City, Vietnam
Telephone number: (028) 62968551
Website: azexpress.com.vn

TRINH THAI HA TRADING - SERVICES COMPANY LIMITED

Address: 610 Phan Van Tri Street, Ward 7, District 5, Hochiminh City, Vietnam
Telephone number: (028) 3923 9240

CAPITAL ADEQUACY RATIO AS AT 30 JUNE 2022

Published 29 August 2022

HSBC Bank (Vietnam) Ltd. announces the Capital Adequacy Ratio as at 30 June 2022.
Please click here for details.

SUMMARISED INTERIM FINANCIAL STATEMENTS FOR THE SIX-MONTH PERIOD ENDED 30 JUNE 2022

Published 29 August 2022

HSBC Bank (Vietnam) Ltd. announces the Summarised interim financial statements for the six-month period ended 30 June 2022.
Please click here for details.

CAPITAL ADEQUACY RATIO AS AT 31 DECEMBER 2021

Published 30 March 2022

HSBC Bank (Vietnam) Ltd. announces the Capital Adequacy Ratio for the year ended 31 December 2021.

Please click here for details.

SUMMARISED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2021

Published 29 Mar 2022

HSBC Bank (Vietnam) Ltd. announces the summarised financial statements for the year ended 31 December 2021.

Please click here for details.

Announcement of temporary unavailability of Pay new payee(s) in Global Transfers to other HSBC accounts feature

Published 14 Jan 2022

We regretfully inform you that we have temporarily suspended Pay new payee(s) in “Global Transfers to other HSBC accounts” feature, for maintenance and enhancement. This is expected to be completed by the second half of 2022. Please be noted that this suspension does not impact the existing beneficiary(es) in your payee list. During this period, you may use normal ‘Pay and Transfer’ function through Online Banking, under the Move Money section, as an alternative solution. For any immediate assistance, please contact our 24/7 Contact Center at (84 28) 37 247 666 or your Premier Relationship Manager.

NOTICE FOR TEMPORARY OFFICE CLOSE

Published 27 Dec 2021

Dear our valued customers,

Our Ho Chi Minh Branch at Metropolitan Building, 235 Dong Khoi, Ben Nghe Ward, District 1, HCMC will temporarily closed on 27 December 2021 for repair work. The branch will open back to normal on 28 December 2021 from 08:00

  • During this period, ATMs at Ho Chi Minh Branch will remain available for your needs. Customers can reach out to our other branches and transaction offices for further supports. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/
  • Customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.
  • Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused.

We wish you and your family the very best in health at this time.

NOTICE ON THE CEASE OF DISTRIBUTION OF AIA’S HEALTHIER 100 VIA HSBC

Published 15 Dec 2021

Dear Valued customers,

We would like to update that due to change in business strategy HSBC (Vietnam) Ltd. (“HSBC”) will cease the distribution of Healthier 100 manufactured by AIA (Vietnam) Life Insurance Ltd. (“AIA”), effective 16 Dec 2021. It shall not prejudice any benefits of the customer who has bought and is maintaining Healthier 100 policy(ies) with AIA. AIA shall continue performing its obligations under the term and conditions of the relevant Healthier 100 policy(ies) toward customer.

In the interest of everyone’s safety during this period, please continue to follow the 5K, maintain at least 2 meters distance between each other, wear a face mask and do not gather in groups.

You may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

We are here for you. We wish you and your family the very best in health at this time.

NOTICE FOR CHANGE IN BUSINESS SCHEDULE OF HSBC THAO DIEN TRANSACTION OFFICE

Published 10 Dec 2021

Dear Valued customers, 

From Saturday, 11 Dec 2021, HSBC Thao Dien transaction office located at Thao Dien Pearl Building, 12 Quoc Huong Street, Thao Dien Ward, District 2, Ho Chi Minh city will be operational as usual as per the below schedule:

  • Monday to Friday: 8:00 a.m - 5:00 p.m (except for public holiday and bank holiday)
  • Saturday: 9:00 a.m - 1:00 p.m

In the interest of everyone’s safety during this period, please continue to maintain at least 2 meters distance between each other, wear a face mask and do not gather in groups.

You may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

We are here for you. We wish you and your family the very best in health at this time.

NOTICE ON THE CEASE OF NEW SALES OF BAO VIET'S CAR INSURANCE DISTRIBUTED VIA HSBC

Published 3 Nov 2021

Dear Valued customers, 

We would like to update that due to change in business strategy HSBC Bank (Vietnam) Ltd. will cease the new sales of Car Insurance, underwritten by Bao Viet Insurance Corporation, effective 1 Nov 2021. The Car Insurance is only available to renewal Car Insurance customers.

In the interest of everyone’s safety during this period, please continue to maintain at least 2 meters distance between each other, wear a face mask and do not gather in groups.

You may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

We are here for you. We wish you and your family the very best in health at this time.

NOTICE FOR CHANGE IN BUSINESS SCHEDULE OF HSBC THAO DIEN TRANSACTION OFFICE

Published 1 Nov 2021

Dear Valued customers, 

From Saturday, 06 Nov 2021, HSBC Thao Dien transaction office located at Thao Dien Pearl Building, 12 Quoc Huong Street, Thao Dien Ward, District 2, Ho Chi Minh city will be operational as usual as per the below schedule (except for public holidays and bank holidays):

  • Monday to Friday: from 08:00 to 17:00
  • Saturday: from 09:00 to 14:00

In the interest of everyone’s safety during this period, please continue to maintain at least 2 meters distance between each other, wear a face mask and do not gather in groups.

You may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

We are here for you. We wish you and your family the very best in health at this time.

NOTICE FOR CHANGE IN BUSINESS SCHEDULE OF HSBC BRANCHES AND TRANSACTION OFFICES IN HO CHI MINH CITY & BINH DUONG

Published 04 Oct 2021

Dear Valued customers,

From Monday, 04 Oct 2021, all Branches & Transaction offices in Ho Chi Minh City and Binh Duong will be operational from 8:00 to 17:00 (Monday to Friday, except for public holiday and bank holiday).

In the interests of everyone’s safety during this period, please continue to maintain at least 2 meters distance with each other, wear a face mask and not gather in group.

You may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

We are here for you. We wish you and your family the very best in health at this time.

NOTICE OF BUSINESS RECOMMENCEMENT OF HSBC BRANCHES AND TRANSACTION OFFICES IN HO CHI MINH CITY

Published 29 Sep 2021

Dear Valued customers, 

HSBC Bank Viet Nam Ltd. would like to provide the below updates relating to the Branches and Transaction Offices in Ho Chi Minh City:

HSBC Ho Chi Minh Branch at Metropolitan Building, 235 Dong Khoi District 1 HCMC will continue to operate from 8:00 to 15:30 (Monday to Friday, except for public holiday and bank holiday). From Friday, 01 Oct 2021, all other Branches and Transaction offices located in Ho Chi Minh City will be operational with the above mentioned business schedule.

In the interests of everyone’s safety during this period, please continue to maintain at least 2 meters distance with each other, wear a face mask and not gather in group.

Customers may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

We are here for you. We wish you and your family the very best in health at this time.

NOTICE FOR THE REOPENING OF HSBC BINH DUONG BRANCH

Published 15 Sep 2021

Dear Valued customers,

According to the published information on the official website of Binh Duong Province, Thu Dau Mot City has been declared a "Green Zone" and started a new normal state from Friday 10 September, 2021. Accordingly, HSBC Bank Viet Nam Ltd. would like to announce that HSBC Binh Duong Branch located at 35 Phu Loi Street, Phu Loi Ward, Thu Dau Mot will be back to operation from Thursday, 16 Sep 2021 from 08:00 AM to 03:30 PM (Monday to Friday, except for public holiday and bank holiday).

In the interests of everyone's safety during this period, please continue to maintain at least 2 meters distance with each other, wear a face mask and not gather in group.

Customers may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

We are here for you. We wish you and your family the very best in health at this time.

NOTICE FOR CHANGE IN BUSINESS SCHEDULE OF HSBC BRANCHES AND TRANSACTION OFFICES IN HO CHI MINH CITY & BINH DUONG

Published 06 September 2021

To strengthen anti-epidemic measures, HSBC Bank Viet Nam Ltd. would like to provide the below updates relating to the operation of Branches & Transaction Offices in Ho Chi Minh City and Binh Duong:

HSBC Ho Chi Minh Branch at Metropolitan Building, 235 Dong Khoi District 1 HCMC will continue to operate from 8:00 am to 3:30 pm (Monday to Friday, except for public holiday and bank holiday).

All other Branches and Transaction offices located in Ho Chi Minh City and Binh Duong will remain temporarily closed from Tuesday, 07 Sep 2021 until further notice. If there are any changes to this based on further announcement from the Authorities, we will keep our customers posted with the latest updates.

During this period, customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Moreover, you can visit the nearest ATM location for further transactions. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/ 

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused. 

We are here for you. We wish you and your family the very best in health at this time.

CAPITAL ADEQUACY RATIO AS AT 30 JUNE 2021

Published 29 August 2021

HSBC Bank (Vietnam) Ltd. announces the Capital Adequacy Ratio for the six-month period ended 30 June 2021.

Please click here (PDF, 5.14MB) for details.

SUMMARISED INTERIM FINANCIAL STATEMENTS FOR THE SIX-MONTH PERIOD ENDED 30 JUNE 2021

Published 29 August 2021

HSBC Bank (Vietnam) Ltd. announces the summarised interim financial statements for the six-month period ended 30 June 2021.

Please click here (PDF, 3.25MB) for details.

NOTICE FOR TEMPORARILY CLOSURE OF HSBC DA NANG BRANCH

Published 26 August 2021

Dear Valued customers, 

Our HSBC Da Nang Branch located in 01 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang city will be temporarily closed from Thursday, 26 Aug 2021 to Friday, 03 Sep 2021 to comply with the epidemic prevention and control at the request of People's Committee of Da Nang city. HSBC Da Nang Branch will be back to normal operation from Monday, 06 Sep 2021. If there are any changes to this based on further announcement from the Authorities, we will keep our customers posted with the latest updates.

During this period, customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Moreover, you can visit the nearest ATM location for further transactions. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/ 

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused. 

We are here for you. We wish you and your family the very best in health at this time.

NOTICE FOR TEMPORARILY CLOSURE OF HSBC BINH DUONG BRANCH

Published 23 Aug 2021

Dear Valued customers,

To strengthen anti-epidemic measures from 23 August 2021, HSBC Bank Viet Nam Ltd. would like to announce that HSBC Binh Duong Branch will be temporarily closed from Monday, 23 Aug 2021 to Monday, 6 Sep 2021 and will be back to normal operation from Tuesday, 07 Sep 2021. If there are any changes to this based on further announcement from the Authorities, we will keep our customers posted with the latest updates.

During this period, customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Moreover, you can visit the nearest ATM location for further transactions. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused. 

We are here for you. We wish you and your family the very best in health at this time.

NOTICE FOR CHANGE IN BUSINESS SCHEDULE OF HSBC BRANCHES AND TRANSACTION OFFICES IN HO CHI MINH CITY

Published 22 Aug 2021

Dear Valued customers,

In light of the direction of the People’s Committee Ho Chi Minh City on strengthening anti-epidemic measures from 23 August 2021, HSBC Bank Viet Nam Ltd. would like to provide the below updates relating to the Branches and Transaction Offices in Ho Chi Minh City.

HSBC Ho Chi Minh Branch at Metropolitan Building, 235 Dong Khoi District 1 HCMC will continue to operate from 8:00 am to 3:30 pm (Monday to Friday, except for public holiday and bank holiday).

All other Branches and Transaction offices located in Ho Chi Minh City will be temporarily closed from Monday, 23 Aug 2021 to Monday, 6 Sep 2021 and will be back to normal operation from Tuesday, 07 Sep 2021.

If there are any changes to this based on further announcement from the Authorities, we will keep our customers posted with the latest updates.

During this period, customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Moreover, you can visit the nearest ATM location for further transactions. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused. 

We are here for you. We wish you and your family the very best in health at this time.

NOTICE FOR TEMPORARILY CLOSURE OF HSBC DA NANG BRANCH 

Published 22 Aug 2021

Dear Valued customers, 

Our HSBC Da Nang Branch located in 01 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang city will be temporarily closed on Monday, 23 Aug 2021 to Wednesday, 25 Aug 2021 to comply with the epidemic prevention and control at the request of People's Committee of Da Nang city. HSBC Da Nang Branch will be back to normal operation from Thursday, 26 Aug 2021. If there are any changes to this based on further announcement from the Authorities, we will keep our customers posted with the latest updates.

During this period, customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Moreover, you can visit the nearest ATM location for further transactions. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused. 

We are here for you. We wish you and your family the very best in health at this time.

NOTICE FOR TEMPORARILY CLOSURE OF HSBC DA NANG BRANCH 

Published 14 Aug 2021

Dear Valued customers, 

Our HSBC Da Nang Branch located in 01 Nguyen Van Linh, Binh Hien Ward, Hai Chau District, Da Nang city will be temporarily closed from Monday, 16 Aug 2021 to Friday, 20 Aug 2021 and will be back to normal operation from Monday, 23 Aug 2021 to comply with the epidemic prevention and control at the request of competent state agencies in Da Nang city on stopping all activities in Da Nang city for 07 days to carry out epidemic prevention and control work. If there are any changes to this based on further announcement from the Authorities, we will keep our customers posted with the latest updates. 

During this period, customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Moreover, you can visit the nearest ATM location for further transactions. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused. 

We are here for you. We wish you and your family the very best in health at this time.

NOTICE FOR CHANGE IN BUSINESS SCHEDULE OF HSBC THAO DIEN TRANSACTION OFFICE

Published 29 Jul 2021

Dear Valued customers, 

Our HSBC Thao Dien Transaction Office located in L1-20 + L1-21 + L1.I.03 + L.1.I.05, Pearl Center shopping mall, Thao Dien Pearl Building, 12 Quoc Huong Street, Thao Dien Ward, District 2 will be temporarily closed every Saturday from 31 Jul 2021 to abide by the Directive No. 16/CT-TTg of the Prime Minister of Vietnam on implementation of strict measures for prevention and control of Covid-19. The Transaction Office’s operating hours during this period will be from 08:00am to 03:30pm (Monday to Friday, except for public holiday and bank holiday). HSBC Thao Dien Transaction Office will be back to normal timings once we have approval from Authorities.

During this period, customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Moreover, you can visit the nearest ATM location for further transactions. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused. 

We are here for you. We wish you and your family the very best in health at this time.

NOTICE FOR CHANGE IN BANKING HOURS OF HSBC BINH DUONG BRANCH

Published 28 Jul 2021

Dear our valued customers, 

Following the instructions from the People's Committee of Binh Duong Province, HSBC Binh Duong Branch will close at 03:30pm starting 28 Jul 2021, to abide by the curfew from 06:00pm to 06:00am. The Bank's operating hours during this period will be from 08:00am to 03:30pm (Monday to Friday, except for public holiday and bank holiday). Our HSBC Binh Duong branch will be back to normal once we have approval from Authorities.

During this period, customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Moreover, customers can visit the nearest ATM location for further transactions. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused.

We are here for you. We wish you and your family the very best in health at this time.

NOTICE FOR CHANGE IN BANKING HOURS OF HSBC BRANCHES AND TRANSACTION OFFICES IN HO CHI MINH CITY

Published 26 Jul 2021

Dear our valued customers, 

Following the instructions from the People's Committee of Ho Chi Minh City, HSBC branches and transaction offices located in Ho Chi Minh City will close at 3:30 pm starting 26 Jul 2021, to abide by the curfew from 6pm to 6am. The opening hours start from 8:00 am to 3:30 pm (Monday to Friday, except for public holiday and bank holiday). Our HSBC branches and transaction offices in this city will be back to normal once we have approval from Authorities.

During this period, customers can also manage their everyday banking needs from the comfort of their home with HSBC Online Banking or the HSBC Mobile Banking app.

Moreover, customers can visit the nearest ATM location for further transactions. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/

Our hotlines at (84 28) 37 247 247 for Personal Banking customers and (84 28) 37 247 666 for Premier customers are ready to support your queries.

Thank you very much for your understanding and sorry for any inconvenience caused. 

We are here for you. We wish you and your family the very best in health at this time.

NOTICE ON RESUMING NORMAL BANK OPERATION AT HSBC NGUYEN VAN TROI TRANSACTION OFFICE

Published 22 Jul 2021

Dear our valued customers, 

According to the notice of lock down release issued by Anti-Epidemic Steering Committee about Centre Point Building, 106 Nguyen Van Troi, Ward 8, Phu Nhuan District, HCMC. Our HSBC Bank (Vietnam) Ltd – Nguyen Van Troi Transaction Office is now operating as normal from 22nd July 2021. The opening hours remain as usual from 08:00 to 17:00.

In the interests of everyone’s safety during this period, please continue to maintain at least 2 meters distance with each other, wear a face mask and not gather in group.

Customers may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

We are here for you. We wish you and your family the very best in health at this time.

NOTICE OF TEMPORARY CLOSE OF NGUYEN VAN TROI TRANSACTION OFFICE

Published 19 Jul 2021

Dear our valued customers,

Our HSBC Nguyen Van Troi Transaction Office at Centre Point Building, 106 Nguyen Van Troi, Ward 8, Phu Nhuan District, HCMC will close on 19/ 07/ 2021 under instruction of Anti-Epidemic Steering Committee. The Branch will open back to normal once having approval from Authorities.

During this period, customers can visit us at your nearest branch for further support. Find out more at https://www.hsbc.com.vn/en-vn/contact/branch-finder/

Customers may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

Our hotline at (84 28) 37 247 247 is still ready to support your queries at any time.

Thank you very much for your understanding and sorry for any inconvenience may cause.

We are here for you. We wish you and your family the very best in health at this time.

Notice on resuming normal bank operation at HSBC Le Dai Hanh branch

Published 05 Jul 2021

Dear our valued customers,

According to the notice of lock down release issued by Anti-Epidemic Steering Committee about Flemington Tower, 182 Le Dai Hanh, Ward 15, District 11, HCMC. Our HSBC Bank (Vietnam) Ltd – Le Dai Hanh Branch is now operating as normal from 05th July 2021. The opening hours remain as usual from 08:00 to 17:00.

In the interests of everyone’s safety during this period, please continue to maintain at least 2 meters distance with each other, wear a face mask and not gather in group.

Customers may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

We are here for you. We wish you and your family the very best in health at this time.

NOTICE OF TEMPORARY CLOSURE OF LE DAI HANH BRANCH

Published 25 June 2021

Dear our valued customers, 

Our HSBC Le Dai Hanh Branch at Flemington Tower, 182 Le Dai Hanh, Ward 15, District 11, HCMC will close earlier at 15:00 on 25 Jun 2021 under instruction of Anti-Epidemic Steering Committee. The Branch will open back to normal once having approval from Authorities. 

During this period, customers can reach to our Head office at Metropolitan Tower, 235 Dong Khoi, District 1, HCMC or Cong Hoa Transaction Office, at Etown 3 Building, 364 Cong Hoa, Ward 13, Tan Binh District, HCMC for further support.

Customers may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

Our hotline at (84 28) 37 247 247 is still ready to support your queries at any time.

Thank you very much for your understanding and sorry for any inconvenience may cause. 

We are here for you. We wish you and your family the very best in health at this time.

 

CAPITAL ADEQUACY RATIO AS AT 31 DECEMBER 2020

Published 31 Mar 2021

HSBC Bank (Vietnam) Ltd. announces the Capital Adequacy Ratio for the year ended 31 December 2020.

Please click here(PDF, 4.5MB) for details.

SUMMARISED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2020

Published 31 Mar 2021

HSBC Bank (Vietnam) Ltd. announces the summarised financial statements for the year ended 31 December 2020.

Please click here(PDF, 1.5MB) for details.

ANNOUNCEMENT ON CHANGING LOCATION OF HA NOI BRANCH

Published 22 March 2021

HSBC Bank (Vietnam) Ltd. would like to inform that Pacific Place Branch, located at Pacific Place Building, 83B Ly Thuong Kiet, Tran Hung Dao Ward, Hoan Kiem District, Ha Noi will be moved to Tower 1, Capital Place Building, 29 Lieu Giai, Ngoc Khanh Ward, Ba Dinh District, Hanoi City from 12/04/2021.

For more information, please click here.

ANNOUNCEMENT ON CHANGING NAME AND LOCATION OF GIANG VO Transaction Office

Published 28 Jan 2021

HSBC Bank (Vietnam) Ltd. would like to inform that Giang Vo Transaction Office, located at 185 Giang Vo, Cat Linh Ward, Dong Da District, Ha Noi will be renamed to IDMC Ton That Thuyet Transaction Office and move to room 102, 1st Floor, IDMC My Dinh Building, 15 Pham Hung, My Dinh 2 Ward, Nam Tu Liem District, Hanoi from 01/02/2021.

For more information, please click here.

NOTICE ON BANKING HOURS AT THAO DIEN TRANSACTION OFFICE

Published 08 Jan 2021

Dear our valued customers,

With effect from 09 January 2021, to serve you better, apart from the opening hours from Monday to Friday (except Public Holidays) which remains as usual from 08:00 to 17:00, HSBC Bank (Vietnam) Ltd.– Thao Dien Transaction Office at L1-20 + L1-21 + L1.I03 + L.1.I.05 Pearl Center shopping mall, Thao Dien Pearl Building, 12 Quoc Huong Street, Thao Dien Ward, District 2, Ho Chi Minh City will also operate from 09:00 to 14:00 on every Saturday (except Public Holidays).

  • Transactions made on Saturday will be effective on next working day.
  • Customers may manage your everyday banking needs from the comfort of your home by using HSBC Online Banking, the HSBC Mobile Banking app or ATM.
  • Our hotline at (84 28) 37 247 247 is ready to support your queries at any time.

Thank you very much and we wish you and your family the very best in health at this time.

One-time password (OTP) ensures secure online transactions on HSBC Debit & Credit Cards

Published 27 Nov 2020

We are delighted to introduce a new SMS One Time Password (OTP) functionality for online transactions on HSBC Debit & Credit Cards ("HSBC Cards") which replaces the current Verified by Visa (VbV) and MasterCard® SecureCode. This is a security authentication process to ensure online transactions are fast, safe and efficient, and will be effective as per the below schedule:

  • From 08Dec2020: HSBC Visa Credit Card (card type: Classic, Cash Back, Platinum), HSBC Debit Card and HSBC Visa Platinum Debit Card
  • From 10Dec2020: HSBC Premier MasterCard® Credit Card

OTP will be sent to the Primary cardholders, Supplementary cardholders & Debit Card cardholders. To receive this OTP, you need to register or update your mobile number and /or your supplementary cardholder's mobile number, if not done already, by:

Option 1: Visit your nearest Branch/ Transaction Office & submit the request.

Option 2: Call our Contact Center on one of the below mentioned numbers.

Option 3: If you are primary cardholder, you could also request through online banking.

  1. Select "Secured Mailbox"
  2. Select "Send us a message"
  3. Request "Change customer personal information"

For more details, please refer Frequently Asked Questions (PDF, 369KB) and Terms and Conditions (PDF, 579KB) applied.

Update on Reward Points Redemption Catalogue for HSBC Credit Card

Published 06 Nov 2020

Please be informed that from 10 November 2020, HSBC Bank (Vietnam) Ltd. will update Reward Points Redemption Catalogue of HSBC Credit Card as following:

  • HSBC Visa Classic Credit Card:

Please refer to the catalogue here (PDF, 201KB) for more details

  • HSBC Visa Platinum Credit Card:

Please refer to the catalogue here (PDF, 465KB) for more details

  • HSBC Premier World Mastercard® Credit Card:

Please refer to the catalogue here (PDF, 465KB) for more details

All reward points redemption requests submitted before 10 November 2020, will follow the current reward catalogue which is published on HSBC's website.

You also can refer HSBC Reward Points programme detail at here.

Important notice on resuming normal bank operation at Da Nang Branch

Published 14 Sep 2020

After the relaxation of social distancing measures by Da Nang People Committee, our HSBC Bank (Vietnam) Ltd – Da Nang Branch is now operating as normal. The opening hours remain as usual from 08:00 to 17:00.

In the interests of everyone's safety during this period, please continue to maintain at least 2 metres distance with each other and wear face a mask.

We are here for you. We wish you and your family the very best in health at this time.

Announcement on changing name and location of Nguyen Van Cu TO

Published 31 Aug 2020

HSBC Bank (Vietnam) Ltd. would like to inform that Nguyen Van Cu TO, located at 235 Nguyen Van Cu street (Royal Centre building), Nguyen Cu Trinh ward, District 1, Ho Chi Minh city has been renamed to Thao Dien TO and is officially moved to L1-20+L1-21+L1.I03+L.1.I.05 Pearl Center shopping mall, Thao Dien Pearl Building, 12 Quoc Huong street, Thao Dien ward, District 2, Ho Chi Minh city from 07th September 2020.

For more information, please click here (PDF, 191KB).

Notice of Early Office Closure

Published 26 May 2020

Dear valued customers, our HSBC Nguyen Van Troi Transaction Office at Centre Point Building, 106 Nguyen Van Troi, Phu Nhuan District, HCMC will close earlier at 16:30 on 26 May 2020 until end of 28 May 2020 for system maintenance.

During this period, customers can reach to our head office at Metropolitan Tower, 235 Dong Khoi, District 1, HCMC or Etown 3, 364 Cong Hoa, Ward 13, Tan Binh District, HCMC for further support.

Customers may also manage your everyday banking needs from the comfort of your home by using HSBC Online Banking or the HSBC Mobile Banking app.

Our hotline at (84 28) 37 247 247 is still ready to support your queries at any time.

Thank you very much for your understanding and sorry for any inconvenience may cause.

Summarised Financial Statements 2019

Published 30 Mar 2020

HSBC Bank (Vietnam) Ltd. announces the summarised financial statements for the year ended 31 December 2019.

Please click here (PDF, 8.20MB) for details.

Relocation Announcement of Hoan Kiem Transaction Office

Published 17 Dec 2019

HSBC Bank (Vietnam) Ltd. would like to inform that our Hoan Kiem Transaction Office, located at Asia Tower, 6 Nha Tho, Hoan Kiem District, Ha Noi will be relocated to Unit 2, 1st Floor, Viet Tower, 1 Thai Ha Street, Trung Liet Ward, Dong Da District, Hanoi City from 23rd Dec 2019.
For more information, please click (PDF, 83KB)

Summarised Interim Financial Statements for the Six-month Period Ended 30 Jun 2019

Published 29 Aug 2019

HSBC Bank (Vietnam) Ltd. announces the summarised interim financial statements for the six-month period ended 30 Jun 2019.

Please click here (PDF, 4.2MB) for details.

New HSBC Vietnam Website Coming Soon!

Published 10 May 2019

HSBC Vietnam will pleasantly welcome our privilege customers to our new website with an Updated Modern Look and Streamlined Content in Jun 2019.

Summarised Financial Statements 2018

Published 28 Mar 2019

HSBC Bank (Vietnam) Ltd. announces the summarised financial statements for the year ended 31 December 2018.

Please click here (PDF, 7.8MB) for details.

Announcement on Changing Location of Da Nang Branch

Published 22 Jan 2019

HSBC Bank (Vietnam) Ltd. would like to inform that our Da Nang Branch, located at 74 Bach Dang street (Riverside building), Hai Chau I ward, Hai Chau District, Da Nang city will be relocated to Room 2, 1st floor, Office building 01 Nguyen Van Linh street, Binh Hien ward, Hai Chau district, Da Nang city from 04 March 2019.

For more information, please click here (PDF, 355KB).

Summarised Financial Statements 2017

HSBC Bank (Vietnam) Ltd. announces the summarised financial statements for the year ended 31 Dec 2017.

Please click here (PDF, 343KB) for details.

Announcement on Can Tho Branch closure

HSBC Bank (Vietnam) Ltd. would like to inform that operations at our Can Tho Branch, located at STS Building, 11 Hoa Binh Boulevard, Tan An Ward, Ninh Kieu, Can Tho province will be terminated from 28 Feb 2018.

For day-to-day banking service requests, please use our Ho Chi Minh City Branch or any other HSBC Vietnam transaction offices; our Contact Center or ATMs for personal accounts; or contact Relationship Managers for corporate accounts.

Please click here (PDF, 564KB) for details.

Summarised Interim Financial Statements 2017

HSBC Bank (Vietnam) Ltd. announces the summarised interim financial statements for the six-month period ended 30 Jun 2017.

Please click here (PDF, 336KB) for details.

Anti-money Laundering Mechanism in Vietnam

Please click here (PDF, 2.2MB) for details.

Safety Checks at HSBC ATMS Nationwide

HSBC commits to provide quality services to our customers. We have recently completed our regular maintenance and safety checks on all our ATMs country/ territory wide (including electrical checks). All HSBC ATMs are in good condition and safe for customers' use.

Important note about payment of your HSBC Credit Card

To ensure you continue to get the most out of your HSBC credit card and enjoy the many benefits HSBC offers its cardholders, we would like to provide some tips on how to keep your credit card in good order by repaying your outstanding balance on time.

Please click here (PDF, 132KB) for details.

New Life Insurance Partnership with AIA

We would like to announce that HSBC Bank (Vietnam) Ltd. ("HSBC") has entered into a partnership with AIA (Vietnam) Life Insurance Company Limited ("AIA") to become their distributor of Life Insurance products from 15 May 2017. From this date, HSBC Vietnam will cease offering Life Insurance products manufactured by Bao Viet Life Insurance.

Please click the FAQ (PDF, 225KB) if you have questions about it.

Summarised Financial Statements 2016

HSBC Bank (Vietnam) Ltd. announces the summarised financial statements for the year ended 31 Dec 2016.

Please click here (PDF, 386KB) for details.

Third Party Sales Agents

HSBC Vietnam would like to confirm that we are in cooperation with Mocap Vietnam Joint Stock company to develop the business of Credit Card in Vietnam.

Please click here (PDF, 131KB) for more detail.

Holiday notice

HSBC Public Holiday Notice 2024

Published 1 December 2023

Thank you for banking with HSBC. We would like to let you know when we will be closed during the 2024 public holidays – for more information, please refer to our public holiday notice.

HSBC Public Holiday Notice 2023

Published 12 Dec 2022

Thank you for banking with HSBC Bank (Vietnam) Ltd. We wish to inform you of the closing plan for public holidays in 2023.

Click here (PDF, 541KB) for more details.

HSBC Public Holiday Notice 2022

Published 21 Dec 2021

Thank you for banking with HSBC Bank (Vietnam) Ltd. We wish to inform you of the closing plan for public holidays in 2022.

Click here (PDF, 557KB) for more details.

HSBC Holiday Notice for National Day 2021

Published 26 August 2021

HSBC Bank (Vietnam) Ltd. wishes to announce that we will close for National Day from 2nd September 2021 to 3rd September 2021.

Click here (PDF, 557KB) for more details.

HSBC Public Holiday Notice 2021

Published 24 Dec 2020

Thank you for banking with HSBC Bank (Vietnam) Ltd. We wish to inform you of the closing plan for public holidays in 2021.

Click here (PDF, 566KB) for more details.

HSBC Holiday Notice - New Year 2020

Published 24 Dec 2019

HSBC Bank (Vietnam) Ltd., wishes to announce that all Branches and Transaction Offices will operate from 8.00 a.m. to 3.00 p.m. (cut-off time of counter service) on Tuesday, 31st December 2019. After that, we will close for New Year holiday on Wednesday, 1st January 2020 and re-open for business on Thursday, 2nd January 2020.

Click here (PDF, 31KB) for more details.

HSBC Public Holiday Notice 2020

Published 05 Dec 2019

We wish to inform you of the closing plan for public holidays in 2020.

Please click to see important notes here (PDF, 511KB).

HSBC Public Holiday Notice 2019

Published 28 May 2019

We wish to inform you of the closing plan for public website for public holidays in 2019.

Please click to see important notes here (PDF, 391KB).

HSBC Holiday Notice - Lunar New Year 2019

Published 16 Jan 2019

HSBC will close for the Lunar New Year 2019 on Monday, 4 Feb 2019. We will re-open for business on Monday, 11 Feb 2019.

Please click to see important notes related to Corporate Banking services (PDF, 208KB) and Personal Banking services (PDF, 91KB).

HSBC Holiday Notice - New Year 2019

Published 24 Dec 2018

Please be informed that HSBC Bank (Vietnam) Ltd. be closed for 2019 New Year Holiday from 29 Dec 2018 (Saturday) to 01 Jan 2019 (Tuesday) , and reopen for business on 02 Jan 2019 (Wednesday). On 05 Jan 2019 (Saturday), we will remain closed.

Please click to see important notes related to Corporate Banking services (PDF, 216KB) and Personal Banking services (PDF, 76KB).

Announcement on Can Tho Branch closure