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Latest news

Update on Reward Points Redemption Channel for HSBC Credit Card

Published 29 Nov 2019

Please be informed that from 01/12/2019, you can redeem your Reward Points via calling our Contact Center as following:

Redemption requests via Online Rewards Catalogue on HSBC Internet Banking from 01/12/2019 shall be invalid.

Please refer to reward program detail at here.

Update on Phonebanking Services Terms And Conditions

Published 20 Nov 2019

Please be informed that from 28/11/2019, HSBC Bank (Vietnam) Ltd. will update “Phonebanking Services Terms And Conditions”. Please visit the Summary of Changes for more details.

Announcement of temporary unavailability of certain features of Internet Banking

Published 25 Oct 2019

We would like to announce that from Nov 25th 2019 onwards, there are some features, services of our Internet Banking and Mobile Banking services will be temporarily unavailable for your use as we are in progress of transforming our Internet Banking and Mobile Banking with the advanced technologies.

We will notify you as soon as these features, services have resumed working.

In the meantime, you could always process these banking services offline normally in all HSBC Branch/Transaction Offices or contact our Contact Center for more details.

You can also continue using other features of Internet Banking or Mobile Banking application which are still available as it is.

We sincerely apologize for any inconvenience this may cause and genuinely hope you to keep being our valued partner.

For more Information and details of the impacted services, you can call our Contact Centre using the following numbers:

Update on Premier Master Account Terms & Conditions

Published 01 Oct 2019

Please be informed that from 01/11/2019, HSBC Bank (Vietnam) Ltd. will update “Premier Master Account Terms and Conditions” for Premier Customers. Please visit the Summary of Changes for more details.

Update Terms and Conditions of HSBC Credit Card Balance Conversion Plan Program

Published 12 Sep 2019

Please be informed that from 23 September 2019, the Appendix 1 “Program interest and fee table” in the Terms and Conditions of the HSBC Credit Card Balance Conversion Plan Program (the “Program”) is updated.

Please refer to Terms and Condition here.

The Program details are mentioned here.

Update on Internet Banking Terms & Conditions

Published 12 Sep 2019

Please be informed that from 12 October 2019, HSBC Bank (Vietnam) Ltd. will add a new section 4.k (on page 31) related to registered payees in Internet Banking to “Internet Banking Terms and Conditions” for Personal Banking Customers and Premier Customers. For more details, please visit the General Terms and Conditions.

Temporary suspension of HSBC Credit Card Cash Installment Plan Program

Published 04 Sep 2019

According to SBV (State Bank of Vietnam) regulation, please be informed that from 06 September 2019, HSBC Bank (Viet Nam) Ltd. would like to temporarily suspend HSBC Credit Card Cash Installment Plan Program (the “Program”) with the detail as following:

a. The application for the Program from 06 Sep 2019 shall be ineffective;

b. The request which is converted into cash installment plan successfully until end of 05 Sep 2019 shall be bound by the current Terms and Conditions of the Program (*) until the last installment amount together with interest, fee, surcharges (if any) is fully paid. 

Please refer to Terms and Condition here.

*The Terms and Conditions of the Program applied is the version taken effective from 18/12/2018.

Important notice about compliance with State Bank of Vietnam’s regulations on Credit Card transactions

Published 29 Aug 2019

HSBC Bank (Vietnam) Ltd would like to notice customer about compliance with State Bank of Vietnam’s regulations on Credit Card transactions.

Please click here for details.

Update Terms and Conditions of Installment Plan With 0% Interest

Published 19 Jul 2019

Please be informed that from 24 Jul 2019, HSBC Bank (Vietnam) Ltd. will expand the applicable installment tenors from 3, 6, 9, 12 months to 3, 6, 9, 12, 15, 18, 24 months.

Please refer to Terms and Condition (PDF, 304KB) here.

Note: Please refer to the details on Installment Plan With 0% Interest website to know the applicable installment tenors at each participating Merchants of HSBC.

Notification on Revising Internet Banking Tems & Conditions

Published 26 Jun 2019

Please be informed that from 26 July 2019, HSBC Bank (Vietnam) Ltd. will revise Internet Banking Terms and Conditions for Personal Banking Customers.

Please see more details in Summary of Changes (PDF, 228KB).

Updated HSBC Internet Banking/ Mobile Banking Payment Limits

Published 10 Apr 2019

Updated HSBC Internet Banking/ Mobile Banking Payment Limits.

Please click here (PDF, 162KB) for details.

Updating on The Debit Card Terms and Conditions

Published 20 Mar 2019

Please be informed that from 20 Apr 2019, HSBC Bank (Vietnam) Ltd. will change Debit Card Terms and Conditions with important updates regarding foreigner debit card holders.

Please click here (PDF, 139KB) for details.

Offer 2 Result Announcement of "Mega Start 3" Promotion (Phase 2)

Published 1 Mar 2019

Congratulations to HSBC Credit Cardholders who are eligible for Offer 2 - Phase 2 of the "Mega Start 3" Promotion held from 01 Oct 2018 to 31 Dec 2018.

Please click here (PDF, 178KB) for details.

Notification on Car Insurance Product

Published 1 Mar 2019

Please be informed that the Car Insurance product distributed by HSBC Bank (Vietnam) Ltd. will be changed and launched on 01 Mar 2019.

For more information about the changes of new product, please click here (PDF, 78KB).

Result Announcement of HSBC Premier Mastercard® Offers Q3-2018 (Offer 2 & 3) - Phase 2

Published 26 Feb 2019 

Congratulations to HSBC Premier Customers who won Offer 2 & Offer 3 of "HSBC Premier Mastercard® Offers Q3-2018" Promotion held from 15 Aug 2018 to 31 Dec 2018.

Please click here (PDF, 215KB) for details.

Notice about Customer Satisfaction Survey on HSBC's Services 2019

Published 30 Jan 2019 

To continue to provide best in class service to you, we have teamed up with Ipsos Vietnam, a renowned market research and consultancy firm, to seek feedback on our service performance and on HSBC's insurance third parties (AIA and Bao Viet) services performance.

For more information, please click here (PDF, 16KB).

Notification on updating Terms and Conditions

Published 13 Dec 2018

Update HSBC Personal Banking Tariff

Published 05 Dec 2018

From 15 Dec 2018, HSBC Bank (Vietnam) Ltd will adjust the Credit Limit Change Fee for HSBC credit cards and update one item relating to the annual fee.

Click to view the updated HSBC Personal Banking Tariff (PDF, 242KB) and HSBC Premier Tariff (PDF, 245KB).

Updating Terms and Conditions

Published 05 Dec 2018

Please be informed that from 07 Dec 2018, HSBC Bank (Vietnam) Ltd. will revise:

  1. Premier Master Account Terms and Condition (PDF, 918KB); and
  2. Terms and Conditions for Personal Banking Customers (PDF, 453KB)

Please see more details in Summary of Changes for Premier customer and personal banking customers.

Announment on Credit Card Validity

Published 05 Nov 2018

We would like to inform that all newly issued credit cards from 12 Nov 2018 will have the validity of 5 years from issuance.

Please click here (PDF, 212KB) for details.

The Order of collection of Principal and Loan Interest and Interest Calculation Method

Published 26 Dec 2017

To comply with Circular No.39/2016/TT-NHNN dated 30 Dec 2016 and Circular 14/2017/TT-NHNN dated 29 Sep 2017, we have made some changes regarding to the Order of collection of Principal and Loan Interest being effective from 02 Dec 2017 and Interest Calculation Method being effective from 02 Jan 2018.

Please click here(PDF, 141KB) for details.

Annoucements

Summarised Interim Financial Statements for the Six-month Period Ended 30 Jun 2019

Published 29 Aug 2019

HSBC Bank (Vietnam) Ltd. announces the summarised interim financial statements for the six-month period ended 30 Jun 2019.

Please click here (PDF, 4.2MB) for details.

New HSBC Vietnam Website Coming Soon!

Published 10 May 2019

HSBC Vietnam will pleasantly welcome our privilege customers to our new website with an Updated Modern Look and Streamlined Content in Jun 2019.

Summarised Financial Statements 2018

Published 28 Mar 2019

HSBC Bank (Vietnam) Ltd. announces the summarised financial statements for the year ended 31 December 2018.

Please click here (PDF, 7.8MB) for details.

Announcement on Changing Location of Da Nang Branch

Published 22 Jan 2019

HSBC Bank (Vietnam) Ltd. would like to inform that our Da Nang Branch, located at 74 Bach Dang street (Riverside building), Hai Chau I ward, Hai Chau District, Da Nang city will be relocated to Room 2, 1st floor, Office building 01 Nguyen Van Linh street, Binh Hien ward, Hai Chau district, Da Nang city from 04 March 2019.

For more information, please click here (PDF, 355KB).

Summarised Financial Statements 2017

HSBC Bank (Vietnam) Ltd. announces the summarised financial statements for the year ended 31 Dec 2017.

Please click here (PDF, 343KB) for details.

Announcement on Can Tho Branch closure

HSBC Bank (Vietnam) Ltd. would like to inform that operations at our Can Tho Branch, located at STS Building, 11 Hoa Binh Boulevard, Tan An Ward, Ninh Kieu, Can Tho province will be terminated from 28 Feb 2018.

For day-to-day banking service requests, please use our Ho Chi Minh City Branch or any other HSBC Vietnam transaction offices; our Contact Center or ATMs for personal accounts; or contact Relationship Managers for corporate accounts.

Please click here (PDF, 564KB) for details.

Summarised Interim Financial Statements 2017

HSBC Bank (Vietnam) Ltd. announces the summarised interim financial statements for the six-month period ended 30 Jun 2017.

Please click here (PDF, 336KB) for details.

Anti-money Laundering Mechanism in Vietnam

Please click here (PDF, 2.2MB) for details.

Safety Checks at HSBC ATMS Nationwide

HSBC commits to provide quality services to our customers. We have recently completed our regular maintenance and safety checks on all our ATMs country wide (including electrical checks). All HSBC ATMs are in good condition and safe for customers' use.

Important note about payment of your HSBC Credit Card

To ensure you continue to get the most out of your HSBC credit card and enjoy the many benefits HSBC offers its cardholders, we would like to provide some tips on how to keep your credit card in good order by repaying your outstanding balance on time.

Please click here (PDF, 132KB) for details.

New Life Insurance Partnership with AIA

We would like to announce that HSBC Bank (Vietnam) Ltd. ("HSBC") has entered into a partnership with AIA (Vietnam) Life Insurance Company Limited ("AIA") to become their distributor of Life Insurance products from 15 May 2017. From this date, HSBC Vietnam will cease offering Life Insurance products manufactured by Bao Viet Life Insurance.

Please click the FAQ (PDF, 225KB) if you have questions about it.

Summarised Financial Statements 2016

HSBC Bank (Vietnam) Ltd. announces the summarised financial statements for the year ended 31 Dec 2016.

Please click here (PDF, 386KB) for details.

Third Party Sales Agents

HSBC Vietnam would like to confirm that we are in cooperation with Mocap Vietnam Joint Stock company to develop the business of Credit Card in Vietnam.

Please click here (PDF, 131KB) for more detail.

Holiday notice

HSBC Public Holiday Notice 2020

Published 05 Dec 2019

We wish to inform you of the closing plan for public holidays in 2020.

Please click to see important notes here (PDF, 540KB).

HSBC Public Holiday Notice 2019

Published 28 May 2019

We wish to inform you of the closing plan for public website for public holidays in 2019.

Please click to see important notes here (PDF, 391KB).

HSBC Holiday Notice - Lunar New Year 2019

Published 16 Jan 2019

HSBC will close for the Lunar New Year 2019 on Monday, 4 Feb 2019. We will re-open for business on Monday, 11 Feb 2019.

Please click to see important notes related to Corporate Banking services (PDF, 208KB) and Personal Banking services (PDF, 91KB).

HSBC Holiday Notice - New Year 2019

Published 24 Dec 2018

Please be informed that HSBC Bank (Vietnam) Ltd. be closed for 2019 New Year Holiday from 29 Dec 2018 (Saturday) to 01 Jan 2019 (Tuesday) , and reopen for business on 02 Jan 2019 (Wednesday). On 05 Jan 2019 (Saturday), we will remain closed.

Please click to see important notes related to Corporate Banking services (PDF, 216KB) and Personal Banking services (PDF, 76KB).

Announcement on Can Tho Branch closure