3D Secure OTP for HSBC Cards | Ways to bank- HSBC VN

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3D Secure - SMS OTP

New 3D Secure feature

This is a security authentication using One-Time-Password via SMS (SMS OTP) to ensure online transactions with HSBC Cards are fast, secure and efficient.

Benefits

Enhanced security for online purchase with 3D secure
Feature available on all HSBC Credit and Debit Cards, no registration or activation required

Applicable for all HSBC Debit & Credit Cards: HSBC Debit Card, HSBC Visa Platinum Debit Card, HSBC LiveFree Credit Card, HSBC Cash Back Credit Card, HSBC Live+ Credit Card, HSBC TravelOne Credit Card.

Ready to use 3D Secure?

How to use 3D Secure

To perform 3D Secure transactions:

1. Make transaction

Perform online transaction at 3D Secure merchant and enter HSBC Credit/Debit Card details (Card number, Expiry date, CVV2).

2. Receive OTP

OTP is sent via SMS to your registered phone number.

3. Enter OTP

Please enter OTP and ensure transaction reference on OTP screen is matched with SMS (Do not share OTP to anyone else).

4. Complete

The transaction is completed once OTP & Card information are input correctly.

Keep your contact information updated

We'll send an OTP separately to primary and supplementary cardholders, both credit and debit.

Please ensure that your latest mobile number is updated with HSBC to get the OTP for online payments. If you haven't, you can update your contact details in the following ways:

Option 1: Download the latest version of HSBC Vietnam app.

Log on > Select profile icon in the top right corner > Tap the name tag > About me > Contact detail
Explore 'Update contact details' by selecting phone number or email address to add or edit

Option 2: Submit via Online Banking through 'Secured Mailbox'. Then, select 'Send us a message' and request 'Change customer personal information'.

Option 3: Get in touch with us via our Contact Center.

Option 4: Visit your nearest HSBC Branch/Transaction Office and submit your request.

3D Secure feature - Frequently Asked Questions

Entering OTP in online transaction helps to protect against online fraud. It is a secure way to authenticate whether a customer who is making an online purchase is the rightful owner of HSBC Credit/ Debit card being used.

No. OTP for online payment is required only at merchant websites that support the 3D Secure (3DS) authentication protocols. Entering OTP provides extra security for online transactions.

Transaction originating with a 3D Secure merchants pass through a risk-assessment process set up by HSBC. If the authorization is considered higher risk or out of normal activity, OTP will be generated for validating the authentication.

If an online merchant is a 3DS enabled merchant, the merchant website will display the logo of 3DS card schemes such as Visa Secure or MasterCard Identity Check.

Find out more find out more about FAQ

Security for card online transaction

New 3D Secure feature

Benefits

Ready to use 3D Secure?

How to use 3D Secure

1. Make transaction

2. Receive OTP

3. Enter OTP

4. Complete

Keep your contact information updated

3D Secure feature - Frequently Asked Questions

Why is there a need for an One-Time Password (OTP) to complete an online purchase?

Is an OTP required for all online purchases?

How do I know if an online merchant is a 3DS enabled merchant?

Related products

HSBC Credit Cards

HSBC Debit Card

HSBC Visa Platinum Debit Card