Frequent Ask Questions

If you have provided your personal email address to the Bank (through HSBC Credit Card Application Form or Update Information Form), with effective from 01 July 2014 the Bank will automatically send monthly e-statement to your email address.

If you have not provided your personal email address and wish to receive Credit Card Monthly  e-Statement, please  register your email  address by calling HSBC Customer Service Hotline (84 28) 37 247 247 or visiting any Branches/Transaction OfficesBranches/Transaction Offices find out more about Branch and ATM Listing.

This service is provided free of charge by HSBC for your banking convenience and enhanced security.

Your HSBC Credit Card Monthly e-Statement will be sent to your personal email address in form of a password-encrypted PDF file. Each customer is provided a unique password to open the encrypted PDF file. The password has 15 characters - the first 9 characters are your date of birth and the last 6 characters are the last 6 digits of your HSBC Credit Card.

The password will be changed in this case. The password to open the encrypted PDF e-statements always has 15 characters: the first 9 characters are a customer's day of birth and the last 6 characters are the last 6 digits of a customer's credit card. Since your Credit Card is replaced with a new number, your password will be changed accordingly.

Please check your Junk Mailbox first. If you do not receive e-statement email from HSBC after the statement date, please contact HSBC Customer Service Hotline (84 28) 37 247 247 immediately.

Any request to update email address, please contact HSBC Customer Service Hotline (84 28) 37 247 247, or visit any Branches/Transaction OfficesBranches/Transaction Offices find out more about Branch and ATM Listing for support.

The Credit Card e-Statements will be sent to Primary Cardholder and each Primary Credit Cardholder can register only one email address at a time to receive e-statements.

Similar to paper statements, monthly e-statements will only be emailed to Primary Credit Cardholders.