HSBC Visa Platinum Debit Card

HSBC VN
Premier
HSBC Visa Platinum Debit Card

Get more out of life with an HSBC Visa Platinum Debit Card

Explore easy cashless payments, privileges and perks on your HSBC Visa Platinum Debit Card. Enjoy great local deals and international benefits today, plus access to the renowned Visa concierge service.

Apply now for HSBC Visa Platinum Debit Card.

Accepted worldwide, your Visa Platinum Debit Card is convenient and secure, with chip-integrated contactless payment and 3D Secure service.

Free cash withdrawals at HSBC's global ATM network and the VISA/Plus® ATM network in Vietnam, as well as no fees for card issuance, card replacement or card renewal.

Enjoy a daily payment limit of VND200 million, with a low administration fee for overseas transactions of only 2.5%. Other perks include Privilege Club offers and great discounts from home&Away.

Replace your HSBC Visa Platinum Debit Card and arrange encashment in cases of lost or stolen cards. Just call Visa's Concierge Service on the global hotline 1201 1169 (toll-free).

Fees and limits

This table details the fees, daily and transaction limits and exchange rate that will apply to your HSBC Visa Platinum Debit Card. For the full and most up-to-date details, please refer to our HSBC Premier tariff (PDF, 526KB) and Debit Card Limits (PDF, 528KB).
Type of fee or limit	Details
Annual fee	No annual fee on the card
First issuance fee and expired physical card replacement fee	Free
Card replacement fee	Free
Daily cash withdrawal limit	VND 30,000,000 per day*
Daily transfer limit by card (between linked accounts)	VND 100,000,000 per day*
Daily transfer limit to other HSBC accounts in Vietnam by card	VND 50,000,000 per day*
Daily payment limit (including point of sale, contactless and online)	VND 200,000,000 per day*
Contactless transaction limit	VND 2,500,000 per transaction*
Administration fee for overseas transactions	2.5% of transaction amount
Exchange rate	If the withdrawn/transaction currency differs from the currency of the cardholder’s account, the exchange rate set by HSBC at the time of the withdrawal/transaction will be applied
Other fees	See more at our HSBC Premier tariff (PDF, 526KB)

This table details the fees, daily and transaction limits and exchange rate that will apply to your HSBC Visa Platinum Debit Card. For the full and most up-to-date details, please refer to our HSBC Premier tariff (PDF, 526KB) and Debit Card Limits (PDF, 528KB).
Type of fee or limit	Annual fee
Details	No annual fee on the card

Type of fee or limit	First issuance fee and expired physical card replacement fee
Details	Free

Type of fee or limit	Card replacement fee
Details	Free

Type of fee or limit	Daily cash withdrawal limit
Details	VND 30,000,000 per day*

Type of fee or limit	Daily transfer limit by card (between linked accounts)
Details	VND 100,000,000 per day*

Type of fee or limit	Daily transfer limit to other HSBC accounts in Vietnam by card
Details	VND 50,000,000 per day*

Type of fee or limit	Daily payment limit (including point of sale, contactless and online)
Details	VND 200,000,000 per day*

Type of fee or limit	Contactless transaction limit
Details	VND 2,500,000 per transaction*

Type of fee or limit	Administration fee for overseas transactions
Details	2.5% of transaction amount

Type of fee or limit	Exchange rate
Details	If the withdrawn/transaction currency differs from the currency of the cardholder’s account, the exchange rate set by HSBC at the time of the withdrawal/transaction will be applied

Type of fee or limit	Other fees
Details	See more at our HSBC Premier tariff (PDF, 526KB)

*Depending on the available balance in the account.

What you need to know

Who can apply?

To apply for an HSBC Visa Platinum Debit Card, you must:

be at least 18 years old (at least 16 years old for Premier NextGen customers) and meet the HSBC Premier criteria; and,
be a Vietnamese citizen or a foreigner residing in Vietnam with:

at least 12 months of current residency validity, proven by visa, visa equivalent documents, or a work permit; and
at least 2 months of remaining residency validity, proven by visa or visa equivalent documents (a work permit is not accepted for this requirement).

You will need to activate your HSBC Visa Platinum Debit Card before you can use it. You can then manage your card through online banking or the HSBC Vietnam app.

Guidance to activate your card

1. A request form in any means accepted by the bank.

2. Identity document (mandatory):

Vietnamese customers: citizen identity card / ID card with chip integrated
Foreign customers: passport with valid entrance visa to Vietnam (or equivalent documents)

3. Proof of residence period for 12 months or more (only mandatory for foreign customers): visa (or equivalent documents) or work permit issued by competent authority.

4. Biometric information (mandatory): you need to visit a branch or transaction office for this (or follow the guidance from the bank if available).

Please note: all documents submitted must have at least 2 months (60 days) remaining validity. The debit card will be suspended if any of these documents or information expires or becomes invalid:

ID or passport
Visa (or equivalent documents) - for foreign customers only
Biometric information

Got questions on specific documents? Contact us.

Ready to get started?

Download the app to apply

Open your account with HSBC Visa Platinum Debit Card quickly and securely via the HSBC Vietnam app, if you're a Vietnamese citizen who has never banked with us.

Scan the QR code to download the HSBC Vietnam app.

Open your account with HSBC Visa Platinum Debit Card quickly and securely via the HSBC Vietnam app, if you're a Vietnamese citizen who has never banked with us.

Get the app

Apply through other channels

You can visit our nearest branch or transaction office, or leave your contact details for a call back if you are:

a Vietnamese citizen who is already banking with us; or,
a foreigner residing in Vietnam (both new and existing customers).

Request a call back

Frequently asked questions

To activate your HSBC debit card, please choose one of three options.

Option 1: Log in to the HSBC Vietnam app, then:

Step 1: Select the relevant bank account and navigate to 'Manage cards’
Step 2: Check and read all the information shown on screen, then tap on ‘Activate card’
Step 3: Your card is active. You will receive a notification by email and SMS.

Option 2: Send an SMS from your registered phone number to 8066 with syntax:

HSBC_KHDC_LAST 4 DIGITS OF THE CARD NUMBER_LAST 6 CHARACTERS OF PASSPORT.

Important notes:

“_” is a space. Example : HSBC KHDC 1234 098765
SMS to 8066 is available on mobile phone numbers from Mobifone, Vinaphone, Viettel and Vietnamobile networks, from 8am to 5pm, Monday-Friday
SMS fee: VND 1,000 per SMS

Option 3: Use your PIN to make a transaction at any ATM with the VISA/PLUS® logo (24/7).

To get your PIN to use in ATMs:

For renewal or replacement cards with the existing card number: you may continue to use your current PIN
For new or replacement cards with a new card number: there are 2 ways to get your PIN

Option 1: Set your own PIN on the HSBC Vietnam app.

If you have the HSBC Vietnam App and have activated your card, log in to the app, then:

Step 1: Select the relevant bank account and navigate to 'Manage cards’.
Step 2: Tap ‘Reset PIN’.
Step 3: Enter a new PIN and complete the authentication.
Step 4: You have successfully reset your PIN! A notification will be sent via email and SMS.

Option 2: Send SMS to 8066 (SMS fee: VND 1,000/ SMS)

Send SMS from your registered mobile number with HSBC with this syntax:

HSBC DC_LAST 4 DIGITS OF CARD NUMBER_LAST 6 CHARACTERS OF PASSPORT
(Include a space between "HSBC" and "DC")

Important notes:

You should delete the PIN you received via SMS right away and delete the SMS you received from the bank
PIN via SMS is available on mobile phone numbers from Mobifone, Vinaphone, Viettel, Vietnamobile network
For mobile phone numbers other than the above networks, or overseas mobile phone numbers, or mobile phone numbers newly updated with HSBC within 30 days or other cases where the service is not available, call our Contact Center for help
SMS PIN is delivered one time only – HSBC will not resend the PIN
To reset the PIN for your card, please read 'How do I request a PIN reset for my HSBC Debit Card?'
When you change your phone number, please update the new phone number registered with the Bank, and only use the phone number registered with the Bank to request your PIN via SMS

Please choose one of four options to reset the PIN of your HSBC Debit Card:

Option 1: If you have the HSBC Vietnam App, log in to the app then:

Step 1: Select the relevant bank account and navigate to 'Manage cards’
Step 2: Tap ‘Reset PIN’
Step 3: Enter a new PIN and complete the authentication
Step 4: You have successfully reset your PIN! A notification will be sent via email and SMS

Option 2: Send an SMS to 8066* from your registered phone number, with the following syntax:

HSBC DC_LAST 4 DIGITS OF CARD NUMBER_LAST 6 CHARACTERS OF PASSPORT (SMS fee: VND 1,000/SMS).

(*) SMS to 8066 is available on mobile phone numbers from Mobifone, Vinaphone, Viettel, Vietnamobile network.

Option 3: Send a request via your Online Banking Secure Mailbox, with the subject "Reset debit card/telephone banking PIN".

Option 4: Visit your nearest HSBC Branch or Transaction Office to request a PIN reset.

Important notes when using options 2, 3 or 4:

Once the request is processed, the Bank will send an SMS to your registered phone number. Please follow the instructions in the SMS sent from HSBC to receive your new PIN
Please immediately change the PIN you received via SMS and delete the SMS you received from the Bank
PIN via SMS is available on mobile phone numbers from Mobifone, Vinaphone, Viettel, Vietnamobile network
For mobile phone numbers other than the above networks, or overseas mobile phone numbers, or mobile phone numbers newly updated with HSBC within 30 days or other cases where the service is not available, call our Contact Center for help
SMS PIN is delivered one time only – HSBC will not resend the PIN
When you change your phone number, please update the new phone number with the Bank, and only use the phone number registered with the Bank to request a new PIN via SMS

Read the full FAQs

Discover a world of privileges that enhance and complement your unique lifestyle.

Instant recognition and exciting privileges, all over the world.

Give your children a priceless learning experience.

Important notes

For details, check our Debit card limits (PDF)

Get more out of life with an HSBC Visa Platinum Debit Card

What you'll get with your HSBC Visa Platinum Debit Card

Convenient and secure

Free privileges

Premium features

Visa Concierge Service

Fees and limits

What you need to know

Who can apply?

Using your card

Required documents and information

Important documents

Ready to get started?

Download the app to apply

Apply through other channels

Frequently asked questions

How do I activate my new HSBC debit card?

How can I get my Debit Card Personal Identification Number (PIN)?

How do I request a PIN reset for my HSBC Debit Card or HSBC Visa Platinum Debit Card?

You might also be interested in

HSBC Premier

HSBC Premier World Mastercard® Credit Card

Premier education offers

Important notes