Maintenance Schedule

Published 07 March 2025

We will conduct system maintenance of our system with the below schedule. During this time, the following services and channels will temporarily be unavailable:

1. From 11:00pm on Saturday, 8 March 2025 to 05:00am on Sunday, 9 March 2025 Vietnam Time (GMT+7).

Impacted service:

• HSBC Vietnam app
• Instant Transfer NAPAS247 for both inward and outward transfers

2. From 11:00pm on Saturday, 5 April 2025 to 05:00am on Sunday, 6 April 2025 Vietnam Time (GMT+7).

Impacted service:

• HSBC Vietnam app
• Instant Transfer NAPAS247 for both inward and outward transfers

3. From 11:00pm on Saturday, 12 April 2025 to 05:00am on Sunday, 13 April 2025 Vietnam Time (GMT+7).

Impacted service:

• HSBC Vietnam app
• Instant Transfer NAPAS247 for both inward and outward transfers

We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 16 January 2025

We will conduct system maintenance from 11:00pm on Saturday, 18 January 2025 until 05:00am on Sunday, 19 January 2025 Vietnam Time (GMT+7).

During this time, these services and channels will be temporarily unavailable:

• HSBC Vietnam app
• Internet Banking services
• Instant Transfer NAPAS247 for both inward and outward transfers

We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 05 December 2024

We will conduct system maintenance from 11:00pm on Saturday, 07 December 2024 until 03:00am on Sunday, 08 December 2024 Vietnam Time (GMT+7).

During this time, these services and channels will be temporarily unavailable:

• HSBC Vietnam app
• Instant Transfer NAPAS247 for both inward and outward transfers

We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 3 December 2024

We will conduct system maintenance from 2:30am to 5:15am on Monday 9 December 2024 Vietnam Time (GMT+7).

During this time, these services and channels will be temporarily unavailable:

• All debit card transactions
• ATM services
• Self-registration for an internet banking account using debit card
• Reset PIN & card activation service for debit cards
• Credit card PIN-based transactions

We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 19 November 2024

We will conduct system maintenance from 02:00am to 05:00am on Sunday, 24 November 2024 Vietnam Time (GMT+7).

During this time, these services and channels will be temporarily unavailable:

• HSBC Vietnam app
• Online Banking
• Instant Transfer NAPAS247 for both inward and outward transfers

We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 18 November 2024

We will conduct system maintenance from 01:30am until 05:30am on Sunday, 24 November 2024 (GMT+7).

During this time, these services and channels will be temporarily unavailable for a maximum of 30 minutes:

• Services of overseas HSBC ATMs, including but not limited to: cash withdrawals, balance enquiries, statement requests and transfers 
  

We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 06 November 2024

We will conduct system maintenance from 11:00pm on Saturday, 9 November 2024 until 05:00am on Sunday, 10 November 2024 Vietnam Time (GMT+7).

During this time, these services and channels will be temporarily unavailable:

• HSBC Vietnam app
  
• Instant Transfer NAPAS247 for both inward and outward transfers

We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 31 October 2024

We will conduct system maintenance of our system with the below schedule. During this time, the following services and channels will temporarily be unavailable:

1. From 00:00am to 01:00am on Friday, 01 November 2024 Vietnam Time (GMT+7)

Impacted service:

• HSBC Vietnam app
• Instant Transfer NAPAS247 for both inward and outward transfers

2. From 11:00pm on Saturday, 02 November 2024 to 03:30am on Sunday, 03 November 2024 Vietnam Time (GMT+7).

Impacted service:

• HSBC Vietnam app
• Instant Transfer NAPAS247 for both inward and outward transfers

We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 17 October 2024

We will conduct system maintenance from 11:00pm on Saturday, 19 October 2024 until 03:00am on Sunday, 20 October 2024 Vietnam Time (GMT+7).

During this time, these services and channels will be temporarily unavailable:

• HSBC Vietnam app
  
• Instant Transfer NAPAS247 for both inward and outward transfers

We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 16 Oct 2024

We will conduct system maintenance of our system from 02:30-06:30 on Monday, 21 Oct 2024 Vietnam Time (GMT+7).

During this time, below services and channels will be temporarily unavailable:

• All Debit Card transactions
• ATM services
• Self-registration for an Internet banking account using Debit Card
• RESET PIN & Card activation service for Debit Card
• Credit card PIN based transaction

We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 10 October 2024

We will conduct system maintenance of our system from 11:00pm on Saturday, 12 Oct 2024 to 03:00am on Sunday, 13 Oct 2024 Vietnam Time (GMT+7).

During this time, below services and channels will be temporarily unavailable:

• HSBC Vietnam App

We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 3 October 2024

We will conduct system maintenance from 00:45am to 04:45am on Saturday 5 October 2024 Vietnam Time (GMT+7).

During this time, these services and channels will be temporarily unavailable:

• HSBC Vietnam app
• Internet Banking

We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 26 Sep 2024

We will conduct system maintenance of our system from 11:00pm on Saturday, 28 Sep 2024 to 03:00am on Sunday, 29 Sep 2024 Vietnam Time (GMT+7).

During this time, below services and channels will be temporarily unavailable:

• HSBC Vietnam App
• Instant Transfer NAPAS247 for both inward and outward

We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 19 Sep 2024

We will conduct system maintenance of our system from 09:00pm on Saturday, 21 Sep 2024 to 02:15am on Sunday, 22 Sep 2024 Vietnam Time (GMT+7)..

During this time, below services and channels will be temporarily unavailable:

• HSBC Vietnam App
• Internet Banking
• Instant Transfer NAPAS247 for both inward and outward

We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 12 Sep 2024

We will conduct system maintenance of our system from 02:00 am to 06:00 am on Sunday, 15 Sep 2024 Vietnam Time (GMT+7).

During this time, below services and channels will be temporarily unavailable:

• HSBC Vietnam App
• Instant Transfer NAPAS247 for both inward and outward

We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 21 Aug 2024

We will conduct system maintenance of our system with the below schedule. During this time, the following services and channels will temporarily be unavailable:

1. From 00:00am to 03:00am on Sunday, 25 Aug 2024 Vietnam Time (GMT+7)

Impacted service:

• HSBC Vietnam App

• Instant Transfer NAPAS247 for both inward and outward

2. From 11:00pm on Sunday, 25 Aug 2024 to 05:00am on Monday, 26 Aug 2024 Vietnam Time (GMT+7).

Impacted service:

• Instant Transfer NAPAS247 for both inward and outward

We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 15 Aug 2024

We will conduct system maintenance of our system from 09:00pm on Saturday, 17 Aug 2024 to 00:30am on Sunday, 18 Aug 2024 Vietnam Time (GMT+7).

During this time, below services and channels will be temporarily unavailable:

• HSBC Vietnam App
• Instant Transfer NAPAS247 for both inward and outward

We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 01 Aug 2024

We will conduct system maintenance of our system from 09:00pm on Saturday, 03 Aug 2024 to 00:30am on Sunday, 04 Aug 2024 Vietnam Time (GMT+7).

During this time, below services and channels will be temporarily unavailable:

• HSBC Vietnam App
• Instant Transfer NAPAS247 for both inward and outward

We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 09 Jul 2024

We will conduct system maintenance of our system from 11:30pm on Saturday, 13 Jul 2024 to 02:30am on Sunday, 14 Jul 2024 and from 09:00am to 12:00pm on Sunday, 14 Jul 2024 Vietnam Time (GMT+7).

During this time, below services and channels will be temporarily unavailable:

• HSBC Vietnam App
• Internet Banking
• Instant Transfer NAPAS247 for both inward and outward

We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 1 Jul 2024

We will conduct system maintenance from 20.00 to 23.00 on Sunday, 07 July, 2024 Vietnam Time (GMT+7).

During this time, cash withdrawal at HSBC ATM will be available as usual. However, the below services might be temporarily unavailable on HSBC Debit Card, HSBC Platinum Debit Card, HSBC Visa Platinum Online/HSBC Live+, HSBC Visa Classic LiveFree Credit Card, HSBC Visa Platinum Cash Back.

• Cash withdrawal at non-HSBC ATM
• POS and ecommerce transactions

We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 21 Jun 2024

We will conduct system maintenance of our system from 02:00-05:00 on Monday, 24 Jun 2024 Vietnam Time (GMT+7).

During this time, below services and channels will be temporarily unavailable:

• All Debit Card transaction
• All transactions performed at ATM terminals
• Online Banking registration

We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 12 Jun 2024

We will conduct system maintenance of our mobile banking, internet banking and instant transfer NAPAS 247 system from 23:30 on Saturday, 15 Jun 2024 to 05:30 on Sunday, 16 Jun 2024 Vietnam Time (GMT+7).

During this time, our mobile banking and internet banking services and channels will be temporarily unavailable. We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 27 May 2024

We will conduct system maintenance of our banking system from 10:00PM on 29 May 2024 until 00:30AM on 30 May 2024 Vietnam Time (GMT+7). 

During this time, online transactions on Debit card might be temporarily unavailable from 30-60 mins. We apology for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 15 May 2024

We will conduct system maintenance of our mobile banking and internet banking system from 23:00 on Saturday, 17 May 2024 to 01:00 on Sunday, 18 May 2024 Vietnam Time (GMT+7).

During this time, our mobile banking and internet banking services and channels will be temporarily unavailable. We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 23 Apr 2024

We will conduct system maintenance of our mobile banking and instant transfer NAPAS 247 system from 21:00 on Saturday, 27 April 2024 to 03:00 on Sunday, 28 April 2024 Vietnam Time (GMT+7).

During this time, our mobile banking and instant transfer NAPAS 247 services and channels will be temporarily unavailable. We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

Published 17 Apr 2024

We will conduct system maintenance of our mobile banking and instant transfer NAPAS 247 system from 22:00 on 20 April 2024 to 01:00 on 21 April 2024 Vietnam Time (GMT+7).

During this time, our mobile banking and instant transfer NAPAS 247 services and channels will be temporarily unavailable. We apologise for any inconvenience this may cause. Our services will resume normal operations afterwards.

We're conducting system maintenance on our credit card system from 01:00 to 02:00 Vietnam time (GMT+7) on Friday, 12 April 2024. During this time, you won't be able to use the credit card transactions inquiry function or check your bank statements using online banking or via the app. Our services will resume normal operations after the downtime. We apologise for any inconvenience caused.

Please be informed that HSBC Bank (Vietnam) Ltd. will conduct system maintenance of our Mobile Banking and Instant transfer NAPAS 247 system from 02:00am to 05:30am Sunday, Apr 07^th 2024 Vietnam Time (GMT+7).

During this maintenance period, the following services and channels will temporarily be unavailable, and we apologise for any inconvenience this may cause. HSBC services will resume normal operations after the downtime.

Please be informed that ATM machine A830 of HSBC Bank (Vietnam) Ltd., located at 58 Bui Vien, District 1, Ho Chi Minh city will be temporary out of service from March 22^nd, 2024 until Apr 14^th, 2024.

During this maintenance period, services at ATM A830 will temporarily be unavailable, and we apologise for any inconvenience this may cause. HSBC services will resume normal operations after the downtime.

Please refer the HSBC ATMs listing here to find your nearest HSBC ATM during the ATM maintenance.

HSBC Bank (Vietnam) Ltd. will conduct system maintenance of our Mobile Banking and instant transfer NAPAS 247 system from 02:00am to 5:30am on Sunday 10 March 2024 Vietnam Time (GMT+7).

Read more about the system maintenance. 

Published 01 December 2023

HSBC Bank (Vietnam) Ltd. would like to inform the Bank’s System Maintenance schedule as below:

• Saturday 02nd Dec 2023, 00:30 AM – 02:00 AM VNT (Maximum 1.5 hrs)
• Sunday 03rd Dec 2023, 01:30 AM – 05:30 AM VNT (Maximum 30 mins within this period)

During above maintenance time, some services relating to debit cards, credit cards, ATM will be temporary unavailable, please see details here.

We sincerely apologize for any inconvenience this maintenance activity may cause.

Please be informed that HSBC Bank (Vietnam) Ltd. will conduct system maintenance of our Mobile Banking and Instant transfer NAPAS 247 system from 11:00pm on Friday, Nov 24th 2023 to 06:00am on Saturday, Nov 25th 2023 Vietnam Time (GMT+7).

Read more about the system maintenance.

Please be informed that HSBC Bank (Vietnam) Ltd. will conduct system maintenance of our Mobile Banking and Instant transfer NAPAS 247 system from 08:00pm – 11:30pm on Thursday, Nov 23rd 2023 Vietnam Time (GMT+7).

Read more about the system maintenance.

Please be informed that HSBC Bank (Vietnam) Ltd. will conduct system maintenance as below schedule:

• From 08:00pm on Saturday, 18 November 2023 to 00:30am on Sunday, 19 November 2023 VNT
• From 03:30am to 04:00am on Sunday, 19 November 2023 VNT
• From 02:30am to 06:30 am on Monday, 20 November 2023 VNT

Read more about the system maintenance.

Please be informed that HSBC Bank (Vietnam) Ltd. will conduct system maintenance of our Mobile Banking, Internet Banking system & Instant transfer NAPAS 247 system from 01.00am to 06:00am on Sunday, Nov 12th 2023 Vietnam Time (GMT+7).

Read more about the system maintenance.

Please be informed that HSBC Bank (Vietnam) Ltd. will conduct system maintenance of our Mobile Banking and Instant transfer NAPAS 247 system from 11:00 pm on Saturday, Nov 04th 2023 to 01:00 am on Sunday, Nov 05th 2023 Vietnam Time (GMT+7).

Read more about the system maintenance.

Please be informed that HSBC Bank (Vietnam) Ltd. will conduct system maintenance of select ATMs on October 28^th , 2023.

Read more about the system maintenance (PDF,170KB).

HSBC Bank (Vietnam) Ltd. will conduct system maintenance of our instant transfer NAPAS 247 system from 11.00pm on Saturday, 9 September 2023 to 2.00 am on Sunday, 10 September 2023 Vietnam Time (GMT+7).

Find out more.

HSBC Bank (Vietnam) Ltd. will conduct system maintenance of our Mobile Banking, Internet Banking system and Instant transfer NAPAS 247 system from 11.30pm on Saturday, 16 September 2023 to 08.30am on Sunday 17 September 2023 Vietnam Time (GMT+7).

Find out more

Please be informed that HSBC Bank (Vietnam) Ltd. will conduct system maintenance of select ATMs on 26 and 27 August 2023, Vietnam Time (GMT+7).

Read more about the system maintenance (PDF)

Please be informed that HSBC Bank (Vietnam) Ltd. will conduct system maintenance of our Mobile Banking, Internet Banking system & Instant transfer NAPAS 247 system from 00:00 am to 03:00 am on Sunday, August 20th 2023 Vietnam Time (GMT+7).

Please click here for details.

Please be informed that HSBC Bank (Vietnam) Ltd. will conduct system maintenance of our Mobile Banking & Internet Banking system from 11:00 PM on Saturday, Aug 26th 2023 to 05:00 AM on Sunday, Aug 27th 2023 Vietnam Time (GMT+7).

Please click here for details.