HSBC Bank (Vietnam) Ltd. (“HSBC”, the “Bank”) has enabled the update of identification documents and biometric authentication on our public website and at all our branches, in line with the Identification Law 2023, Circular 17/2024/TT-NHNN, and Circular 18/2024/TT-NHNN issued by the State Bank of Vietnam. To enhance your service experience, we are progressively sending guidance to our customers on how to update their identity information. When you receive the email, please register your biometric information and update your valid Vietnam identity document. For help, please do not hesitate to contact us.

Stay alert for phishing SMS, emails, and fraudulent websites claiming to be from HSBC. HSBC never send any SMS or email with a link requesting you to log on to your online banking, or asking you to provide PIN/OTP, or card CVV. If you do receive any such communication please do not click and forward it to phishing@hsbc.com, then delete it.