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How to protect yourself against online scams

At HSBC, we work hard to help you stay one step ahead of fraudsters, by sharing updates on the latest types of scams and how you can avoid them.

Remember we are here for you 24/7, so you can comfortably manage your banking from your home.

Fraud can happen at your place and any time

Fraudsters may pretend to offer a safe haven for your money or medical guidance, tricking you into making a payment, compromising your personal or financial information. Typically, they will get in touch through:

Phone and text scams (Vishing and Smising)

Fraudsters call or send you a text pretending to be your bank or another trusted organization. They may tell you that there has been fraud in your account and ask you to share or update personal details.

Email scams (Phishing)

Emails are sent by fraudsters to encourage you to share personal details or to click on fake links containing malwares.

Social media

Fraudsters use sophisticated tactics to access your financial details and passwords, creating bogus links, for example fake donation and untrusted retailer web pages, as well as fake pop-ups.

Fraudsters will seek to exploit the fear and uncertainty of customers, unfortunately provides an ideal opportunity.

Remember, HSBC will never ask you for any PINs or passwords or to move money to a safe account.

Top tips to help you wise up to fraud

Always question uninvited approaches

Instead, contact the company directly using an email or phone number that you can check is genuine.

Don’t share personal information including date of birth, password and Account/ Card details

Check the address of any website you are on. Be careful with the level of detail shared on social media sites and check your privacy settings.

Update your passwords

Change your passwords regularly. Avoid passwords that can be easily guessed and don’t use the same password for your online banking and any other websites.

Check bank/ credit card statements regularly

If there are any transactions that you don’t recognise, always contact us.

Regular updates

Always update your computer, tablet and smart phone operating systems as soon as they become available and install anti-virus software.

How to report a scam or fraudulent activity

If you receive a suspicious-looking email/ SMS purporting to be from HSBC, please do not click on any links or do not reply; forward it to, delete it and empty your deleted items.

If you are unsure of the validity of any request purporting to be from the bank, suspicious of information leak or other enquiries, please contact:

  • Personal Banking customers:
    (84 28) 37 247 247 (the South) or (84 24) 62 707 707 (the North)
    Operating 24/7 for lost or stolen Card or token, dispute transactions or Card related complaints
    Operating from 8:00 A.M. to 10:00 P.M. daily for other matters.
  • Platinum Cash Back, HSBC Live+ and TravelOne Credit Card holders:
    (84 28) 37 247 248 Operating 24/7
  • Premier customers:
    Please contact your Relationship Manager or call (84 28) 37 247 666 Operating 24/7