HSBC Visa Platinum/Premier World Mastercard: 4,000 Reward Points = VND 10,000
The redemption amount must be the multiple of VND 10,000 (i.e VND 60,000, VND 70,000…)
What is the minimum Reward Points I can redeem with Pay with Points? Can I use this function if my Reward Points is not sufficient?
The minimum Reward Points which can be redeemed is 25.000 Points (for HSBC Visa Classic) and 20.000 Points (for Visa Platinum/Premier World Mastercard). You cannot use Pay with Points if your reward points are under minimum requirement.
Can I cancel Pay with Points redemption after successful performing?
No, you cannot cancel Pay with Points redemption once confirmed.
If I have negative reward point balance, how will this show in the HSBC Vietnam app?
Your reward points balance will reflect as 0 and therefore no redemptions can be made using Pay with Points.
Statement Balance, Minimum payment amount is the reference information. The detail needs to be referred to your bank statement.
Mobile Banking Frequently Asked Questions
Can I use the HSBC Vietnam app on more than one mobile device?
No, you only can set up a Digital Secure Key on 1 device. If you want to use the app on another mobile device, you can go to "Profile" tab at the bottom right of the app screen, select "Manage Device" option to remove the device. Tap on "Remove Device".
After removing a mobile device, you can set up the app on another mobile device to access the app as normal.
How can I enable or disable my Biometrics for the HSBC Vietnam app?
Once you set up the app successfully and log on for the first time using your 6-digit PIN created while you were setting up the app, you will be suggested to activate Biometrics for future logon if this is available on your mobile device (Touch ID/ Face ID for iOS or Fingerprint for Android). You can disable Biometrics log on in the "Manage Security", which can be accessed through the "Profile tab" on your app.
What happens if I change my Biometrics settings on the mobile device on which the HSBC Vietnam app is used?
If you change the Biometrics settings or update your biometric records on your mobile device, you will need to confirm your Biometrics again the next time you log onto the app.
Can I still log on to the HSBC Vietnam app if my fingerprint / face is not recognized?
Yes, you can still log on the app using your 6-digit PIN, which was created when you set up your mobile app. You can, at any time, flexibly choose between using either biometrics or the 6-digit PIN to log on.
Can someone else log on to the HSBC Vietnam app if their biometrics is stored on my device?
When you enable biometric log on for the HSBC Vietnam app, any kind of biometrics stored on your device can be used to log on to the HSBC Vietnam. For security reason, please make sure that only your own biometrics are stored in your mobile device(s) on which the HSBC Vietnam app is used.
What is Mobile Banking?
Mobile Banking is a wireless Internet-based service that allows safe and convenient banking on the go through your mobile device. It gives you access to our key Internet Banking features and services including: balance enquiry, transactions history retrieval, bill payment, fund transfer, and rate enquiries.
How is Mobile Banking different to Internet Banking?
Mobile Banking is designed specifically for ease of use on mobile devices. Your phone's built-in features like touchscreens are used and information is properly formatted for a smaller screen.
Does Mobile Banking work with a pre-paid mobile line?
Mobile Banking works on any type of mobile line with an internet connection. Please check with your service provider regarding the data charges that might apply.
How much does HSBC Mobile Banking cost?
There are no bank charges for using HSBC Mobile Banking. Please be informed that Mobile Banking uses data transfers. Please check with your service provider regarding data charges that may apply.
Will I need to download any additional software or purchase an application from iTunes or Google Play Store?
Apple iPhone or Android - powered devices will need to download the free HSBC Mobile Banking app from the Apple App Store or Google Play Store.
Do I need to register for HSBC Mobile Banking?
No, you do not need to register. To access HSBC Mobile Banking, please use your existing Internet Banking log on details.
What is the URL (address) for Mobile Banking?
There is no URL (address) for Mobile Banking, if you key in www.hsbc.com.vn on your mobile device's browser, the full HSBC website will appear.
How can I access other HSBC Internet Banking functions that are currently not available via HSBC Mobile Banking?
You can access the full version of HSBC Internet Banking by logging on through our website www.hsbc.com.vn via your computer.
Can I access HSBC Mobile Banking overseas?
Yes. HSBC Mobile Banking is accessible anywhere as long as you have a connection to the internet via your mobile device. Please note that you may incur roaming data charges while overseas. Please check with your service provider for data charges that may apply.
Do I need an HSBC account to use HSBC Mobile Banking?
Yes. You must be a registered HSBC Internet Banking user to use HSBC Mobile Banking.
If I have cancelled my HSBC Internet Banking service, can I still access HSBC Mobile Banking?
No. The same security credentials, such as username, password and security code are used for both HSBC Internet Banking and HSBC Mobile Banking. If your HSBC Internet Banking account is cancelled, you will not be able to access HSBC Mobile Banking.
Can I schedule transfers later or set up a recurring transaction via HSBC Mobile Banking?
Transfers via HSBC Mobile Banking are currently applicable to "transfer now" and "transfer later". To schedule recurring transfer, please access HSBC Internet Banking using your computer.
Can I change or delete a scheduled payment that I have previously set up using HSBC Mobile Banking?
No. To change or delete a scheduled payment, please access HSBC Internet Banking using your computer.
What happens to my HSBC Mobile Banking session if I leave my phone idle for a while?
For security reasons, your HSBC Mobile Banking session will be automatically terminated after 10 minutes of inactivity. You will then need to log on again.
What happens if I answer a phone call or SMS whilst using HSBC Mobile Banking?
It depends on your device and data plan. Some devices cannot multitask. If you accept a phone call or SMS whilst using Mobile Banking, your session may be terminated. You will then need to log on again.
Is Mobile Banking safe?
Yes, Mobile Banking is as safe as Internet Banking because the same security measures are used.
Is Mobile Banking slow?
No, it's fast. Mobile Banking sends very small amounts of information at a time for the quickest possible mobile experience. If you experience slow speeds, please check on the quality of your internet connection.
What if I can't connect to the Internet on my mobile device?
If you are unable to access the internet through your mobile device, please contact your telecommunication service provider or the manufacturer's technical support.
It is taking a long time to load when I access the logon page/confirmation page etc. Why is that?
Please check your internet connection and signal quality. Make sure that the internet connection (WiFi or mobile broadband) is available.
Connection speeds vary with service providers, data plans and geographical locations. If you experience a slow response while using HSBC Mobile Banking, please check with your telecommunication service provider.
I see the full version of the HSBC website on my mobile device, not the HSBC Mobile Banking landing page. Why is this so?
This occurs because the new HSBC Mobile Banking does not support mobile phone's browser. You need to launch the HSBC Mobile Banking Application to access HSBC Mobile Banking functions.