You can pay utility bills like electricity, water, cable TV, internet, post-paid mobile phone bills, etc. for the complete list of available utility vendors.
2. How can I perform bill payment transactions?
You can make bill payment transactions through HSBC Online Banking (Browser) and HSBC Mobile Banking App. Click here for step by step guidelines.
3. What is the maximum amount I can make for each bill payment?
You can make payment up to your daily limit from your transactional account, or up to your available limit on your credit card. Daily limit of transactional account can be found here.
4. What is the minimum amount I can make for each bill payment?
There is no minimum bill payment amount set. However, you are required to pay the bill amounts required by the billers.
5. Are there any transaction charges?
No charges are levied when for the bill payment facility through HSBC Online Banking (Browser) and HSBC Mobile Banking App.
6. Can I make bill payment transaction on holidays and/or non-working days?
Your bill payment request can be performed 24/7(*).
7. When is my bill(s) settled, if I make a payment now?
Your bill will be settled in real time and your transactional account/ credit card will be debited for an amount equivalent to the bill amount required by the biller as long as the payment details are correct and there are no issues
8. Can I receive a notification for bill payment transactions?
If you registered SMS service, after you have completed your bill payment request, an SMS will be sent to your registered mobile phone number with the bank. Also, an email notification will be delivered to your registered email address with the bank if you make the request through your HSBC Credit Card.
9. What should I enter for the 'Client Code'?
Since the 'Client Code' is unique code/reference number issued per biller, please refer to the document/ Bill receipt issued by Biller for Client Code information.
10. What is the list of available utility bills / vendors?
11. What should I do if my transactional account or credit card does not have sufficient fund?
If you have insufficient funds, your bill payment request will not be processed. You are advised to top up funds on your transactional accounts/ credit card, and send a new request.
12. What if the money has been debited from my transactional account/ credit card but my bill has not been paid yet?
In this case, please contact our Hotline immediately for further assistance.
14. What should I do if I fail to query my Bill information?
Please check your inputs such as service type, provider name, and client code to ensure all information is correct then try again.
15. How do I check bill payment transaction which was debited on my transactional account/ credit card?
Your bill payment transaction will be displayed on your monthly Banking statement and within your Account Transaction dashboard in Online Banking and Mobile Banking App with narrative of "Bill PMT PAYOO BILL PMT/TT HOA DON".
(*) Refer to Terms and Conditions of Bill Payment Service for more details.
