Frequently Asked Questions about Bill Payment

You can pay utility bills like electricity, water, cable TV, internet, post-paid mobile phone bills, etc. and make payment for mobile top-up, mobile prepaid card. Please refer to the List of accepted billers.

You can make bill payment transactions through HSBC Online Banking (Browser) and the Mobile Banking App (HSBC Vietnam app). Click here for step by step guidelines.

You can make payment up to your daily limit from your transactional account, or up to your available limit on your credit card. Daily limit of transactional account can be found here.

There is no minimum bill payment amount set. However, you are required to pay the bill amounts required by the billers.

No charges are levied when for the bill payment facility through HSBC Online Banking (Browser) and HSBC Mobile Banking App.

Your bill payment request can be performed 24/7(*).

Your bill will be settled in real time and your transactional account/ credit card will be debited for an amount equivalent to the bill amount required by the biller as long as the payment details are correct and there are no issues

If you registered SMS service, after you have completed your bill payment request, an SMS will be sent to your registered mobile phone number with the bank. Also, an email notification will be delivered to your registered email address with the bank if you make the request through your HSBC Credit Card.

Since the 'Client Code' is unique code/reference number issued per biller, please refer to the document/ Bill receipt issued by Biller for Client Code information.

You can find the available list here

If you have insufficient funds, your bill payment request will not be processed. You are advised to top up funds on your transactional accounts/ credit card, and send a new request.

In this case, please contact our Hotline immediately for further assistance.

• Personal Banking customers:
  (84 28) 37 247 247 (the South) or
  (84 24) 62 707 707 (the North)
• Platinum Credit Card holder (24/7): (84 28) 37 247 248
• Premier customers (24/7): (84 28) 37 247 666

You are advised to make transaction in VND.

Please check your inputs such as service type, provider name, and client code to ensure all information is correct then try again.

Your bill payment transaction will be displayed on your monthly Banking statement and within your Account Transaction dashboard in Online Banking and Mobile Banking App with narrative of "BILL PMT–<Service Type> <Biller Name> <HSBC REF No.>".

You can register AutoPay through HSBC Online Banking (Browser) and HSBC Vietnam app. Click here step by step guidelines.

There is no defined limit, you can set up as one or many bills as you wish. Please keep sufficient balance/available limit in your appropriate Account at the time of auto-charging to avoid any late payment may incur.

You able to cancel your AutoPay registration. Currently this option is only available on HSBC Online Banking (Browser). Please log on to HSBC Online Banking here to cancel any existing AutoPay. 

If you have insufficient funds or not enough daily limit transaction, your bill payment request will not be processed. You are advised to top up your transactional accounts/ credit card, and:

• Send a new request for Paynow; or
• If you have enrolled for AutoPay, it will be automatically processed as long as the Bank record the fund is sufficient or the daily limit is meet at the time payment is processing 

Your AutoPay transactions will not be processed. To avoid any delay in bill payment processing, you are advised to visit HSBC Online Banking (Browser) to cancel the AutoPay instruction and set-up a new registration by selecting another valid transactional account or Credit Card.

We keep details of your cancelled registrations for 90 days. You can find the cancelation history in “Canceled registrations” under “AutoPay registration and management” page.

If Customer wants make any changes of the information related to the registered AutoPay after the Registration is completed, you are required to actively cancel the registered AutoPay Bill Payment Service on HSBC Online Banking (Browser) and re-register a new AutoPay. Changes cannot be made of active auto payments.

In the event of overpayment for the same bill either through any other payment method or manually paid using Paynow bill payment service, you are responsible for contacting the Service Provider to collect the differential payment amount (if any). 

Firstly, we do recommend that you should use the serial code once receiving it. Otherwise, kindly note down the serial code(s) with you immediately once they are displayed on HSBC Online Banking (Browser) and HSBC Vietnam app at confirmation page. Do not reveal the serial code(s) to suspicious persons, it cannot be retrieved/reissued after exit for security purpose.

The minimum amount is 10,000 VND and Maximum amount is 500,000 VND per each top up.

Please ensure that your phone number has 10-digits without spaces, special characters and retry again.

The maximum number of mobile prepaid cards you can purchase is 10 cards per transaction.